Metagenics UK Reviews 

10,990
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,217 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that items arrive very quickly and that the supplements are exceptionally well packaged and effective for their daily wellness needs. People also deeply appreciate the knowledgeable and helpful staff members who make the overall ordering process completely smooth and stress-free. Some reviewers were not happy with subscription management, noting that orders process automatically without advance notice or that avoiding repeat orders can be quite difficult. A few other consumers also mentioned experiencing unexpected delivery delays or postal service issues that temporarily disrupted their regular supplement routine.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the supplements are very effective, easy... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Service

Users describe positive interactions with service, highlighting efficient, prompt, and reliable experiences.... See more

Quality

Consumers find quality to be very high, consistently reporting satisfaction with the range of reliable... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch! Always a good experience with Metagenics. Great customer service if you need it, easy to navigate website. Clear pricing structure and great products! Delivery is always prompt and produ... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Prompt next day delivery. Easy to swallow tablets with no strong after taste. Too early to comment on quality of product, vitamins can take up to three months to start getting f... See more

Company replied

Rated 5 out of 5 stars

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more

Company replied

Rated 5 out of 5 stars

Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,990)

1,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Generous introductory discount

Generous introductory discount. Arrived promptly. Thank you.

18 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s lovely to read your feedback, Lisa!
We’re delighted to hear that you appreciated the introductory discount and that your order arrived promptly — a great start really does make all the difference.
We strive to make every experience smooth and accessible, and your feedback reassures us that we’re on the right track. Thank you for taking the time to share this.
If you ever have any questions or would like further advice, our team is always happy to help at orders@metagenics.co.uk.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent products

Excellent products, discounts available and fast delivery.

18 June 2026
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Reply from Metagenics UK

What lovely feedback to read, Tina — thank you!
We’re delighted to hear that you’re happy not only with our products but also with the fast delivery and the availability of discounts. We aim to make every order as smooth and accessible as possible.
Your positive experience truly means a lot to us and encourages us to keep delivering this level of service.
If you ever have any questions or would like advice, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Such quick service

17 June 2026
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Reply from Metagenics UK

A big smile reading your message, Venetia — thank you!
We’re delighted to hear that you experienced our service as quick and efficient. That’s exactly what we aim for every day: smooth and reliable delivery with no hassle.
Your short but powerful feedback means a lot to us and encourages us to keep up this level of service.
If you ever have any questions or need advice, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Speedy delivery

18 June 2026
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Reply from Metagenics UK

Thank you for your lovely feedback, Dawn!
It’s always great to hear that your order arrived quickly and smoothly — that’s exactly what we strive for every day.
We truly appreciate your short but positive review, as it motivates us to keep delivering this level of service consistently.
If you ever have any questions or need assistance, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

Have one back to this make. Tried others but they didn’t work for me.
Just little expensive every time

19 May 2026
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Reply from Metagenics UK

Thank you for your honest feedback, M Green.
It really means a lot to us that you’ve come back to this product after trying other brands — we truly appreciate that trust.
We also understand your comment regarding the price. We aim to deliver consistent quality and carefully selected ingredients, while recognising that this can feel like an investment. Your feedback helps us stay attentive to this.
It’s great to hear the product has found its place in your routine again. If you ever have any questions, our team remains available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery.

16 June 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you very much for your kind feedback!
It’s important to us that ordering is simple and straightforward, and that your delivery arrives quickly — so it’s great to hear this was your experience.
We truly appreciate you taking the time to share your thoughts and will continue striving to keep this level of service consistent.
If you ever have any questions or feedback, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very happy with this company and have…

Very happy with this company and have used them several times for Thyroid Convert supplements.

15 June 2026
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Reply from Metagenics UK

What a pleasure to read your message, Georgina!
Thank you very much for your continued trust and your kind words about our company. It truly means a lot to us that you’ve chosen to order from us several times and that Thyroid Convert has become part of your routine.
Customers like you inspire us to keep delivering the same level of quality and service every day. We genuinely appreciate you taking the time to share your experience.
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

I have this on a regular order. It helps control my IBS symptoms. I take one with each meal as recommended by a dietician.

19 May 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Barbara — and thank you for your continued trust.

We’re glad to hear that the product fits well into your daily routine and that you’re using it as recommended by your dietician.
Your loyalty and consistent use mean a lot to us, and we truly appreciate you taking the time to share your experience. Feedback like yours encourages us to keep delivering high-quality products and service.

Please don’t hesitate to contact us at orders@metagenics.co.uk if we can assist you further.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent products, good prices.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message, John — thank you very much for your kind words.
It’s great to hear that you’re happy with our service, our products, and our prices. That balance is exactly what we aim for every day, so your feedback truly means a lot to us.

We look forward to providing you with the same positive experience again in the future. If you ever have any questions or need advice, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good first time experience

Great product and quick well packaged delivery.

15 June 2026
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Reply from Metagenics UK

What a wonderful first impression, Annabelle — thank you for sharing your experience.
We’re delighted to hear that both the product and the delivery met your expectations, especially for your first order. Fast shipping and careful packaging are very important to us, so it’s great to know this made a difference for you.

We look forward to welcoming you again and providing you with the same smooth and positive experience. If you ever have any questions or need advice, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to use website and ordering

Easy to use website and ordering, plus speedy delivery.

8 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Liz — thank you for sharing it.
We’re delighted to hear that you found our website easy to use and that the ordering process was smooth. Combined with speedy delivery, that’s exactly the kind of experience we aim to provide.

Your feedback truly encourages us to keep delivering this level of service. If you ever have any questions or would like personal advice, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Prompt delivery, securely packaged

Prompt delivery, securely packaged. Good price with 3 for 2

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

What a great combination to read, Susan — thank you for your message.
We’re pleased to hear that your order arrived promptly and was securely packaged, and that you appreciated our 3 for 2 offer as well. We aim to make both our service and our offers as convenient and accessible as possible, so your feedback truly means a lot to us.

We look forward to welcoming you again and providing the same smooth experience. If you ever have questions or need advice, feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great Delivery

The package was received the day after ordering. The contents were well packaged and good condition.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Ian — thank you very much for sharing it.
We’re delighted to hear that your package arrived the day after ordering and that everything was well packed and in perfect condition. We take great care in both fast delivery and careful packaging, so it’s wonderful to know this made a difference.

We look forward to providing you with the same smooth experience again in the future. If you ever need anything, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Efficient service and good quality…

Efficient service and good quality products

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Sharon — thank you very much for sharing it.
We’re delighted to hear that you appreciate both our efficient service and the quality of our products. These are exactly the areas we focus on every day, so your words truly mean a lot to us.

We look forward to providing you with the same smooth experience in the future. If you ever have any questions or need guidance, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

First class service

First class service. The probiotics arrived a day after ordering.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

What a lovely message to receive, Jackie — thank you very much for sharing it.
We’re delighted to hear that your probiotics arrived so quickly and that you consider our service first class. Providing a smooth and reliable delivery experience is very important to us, so it’s great to know this was your experience.

We look forward to supporting you again with the same quality and service on your next order. If you ever have any questions, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very helpful

Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened.
Have taken them for a month and am definitely going to carry on taking them.
If you have CFS they’re worth a try to help improve symptoms.
Metagenics service is excellent, fast delivery.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

Wow, thank you for your detailed and thoughtful feedback — we truly appreciate it.

We’re very pleased to hear that you feel comfortable using our products and that they fit well into your daily routine. Your confidence in continuing with them means a great deal to us.
It’s also wonderful to know that our service and delivery met your expectations, as this is just as important to us as the quality of our products.

Please don’t hesitate to get in touch if you ever have questions or would like personal guidance — we’re always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Ann — thank you for taking the time to share it.
Providing a fast and efficient service is exactly what we aim for, so we’re delighted that this was your experience.

We look forward to offering you the same smooth service with your next order. If you ever need any assistance, feel free to contact us at orders@metagenics.co.uk — we’re always here to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Efficient company with good range of products

Very efficient company and good range of products. I have had the Motility Complex on subscription since the 3rd February. I have found it to be very effective for long term use for SIBO.

3 June 2026
Metagenics UK logo

Reply from Metagenics UK

What a lovely and detailed review, Shirley — thank you very much for sharing it.
We’re delighted to hear that you experience our company as efficient and that our product range meets your expectations. It’s especially valuable to know that Motility Complex has found a steady place in your daily routine through your subscription.
We continuously strive to maintain both a high level of service and a strong product offering, so your feedback truly encourages our team.

Should you ever have any questions or need personal guidance, please don’t hesitate to reach out to us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Quick service.

Quick service.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s great to hear this, Barbara — thank you for sharing your feedback with us!
Providing a quick and reliable service is very important to us, so we’re delighted that everything met your expectations.

We look forward to offering you the same positive experience with your next order. If you ever have any questions, please feel free to reach out at orders@metagenics.co.uk — we’re always here to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Totally trust supplements from…

Totally trust supplements from Metagenics!

18 May 2026
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Reply from Metagenics UK

Dear Mrs Heavens,

It’s a pleasure to read your message — thank you for your trust in our supplements. It truly means a lot to us to know that you feel confident in the quality and reliability of our products.

We work every day to provide solutions you can rely on and that fit easily into your routine, so your feedback is very encouraging for our team.

Please don’t hesitate to reach out if you ever have questions or need guidance; we’re always happy to help at orders@metagenics.co.uk.

Kind regards,

Ann – Metagenics UK

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