metaapi.cloud Reviews 10

Terrible customer support, sometimes more than 4 days to reply...

Horrible customer support. They will reply without reading or trying to understand your question. There are no refunds, even when there is downtime or errors happening. Skip this!

We've spent over half a year building a new platform based on Metaapi, and after we've built it, we get unreliable service where it keeps getting disconnected and support doesn't respond.

Total waste of time. I can confirm the things and problems mentioned in the older reviews.

So please try to find another solution rather than this.

We're deeply dissatisfied with the service provided. Regrettably, I cannot recommend it. Over the course of four months as customers, we encountered an excessive number of issues, including disconnected accounts, missing trades, malfunctioning features, and outdated documentation. These problems directly resulted in financial losses for our customers.

The support provided is, without a doubt, the most lacking aspect. Our inquiries are frequently left unanswered, and the support team, which appears to be a one-person operation, offers only minimal responses.

The money we transferred is non-refundable, leaving us with a balance that's essentially inaccessible. They argue it's outlined in the terms and conditions, but I strongly oppose such practices. They're essentially absconding with my money, using legal jargon to justify it. It's utterly ridiculous.

So, our recommendation is to avoid this service and seek out something better, as we have also done.

Please do not use their service.
Very poor support. They charge for each account your added even when you want to test a demo account and remove it afterwards.
I tried to contact them but no response.

1. Unstable and unreliable service.
2. Ignorant support who answers once in a while, responding to 10% of questions you ask them (there are a lot of questions due to see number 1.)
3. Very bad quality-price ratio, meaning for this quality of service it's too damn expensive.

I wonder how you can be so ignorant of your paying customers, especially in so sensitive to stability field like fintech! It's insane. Not keeping updated your customers properly during instability periods, making changes to API suddenly, and telling no one, this is NOT how it's done in b2b in 2024. Be more transparent and customer-centered, please!

They have many problems with their server/system, the uptime is not 99% but much less. It's wasted money.

The whole API has been down for over 48 hours so zero trades can be executed.
This is their telegram message:
Due to an ongoing incident our team is currently busy mitigating the incident consequences. Our support channel might experience slow response times as a result.

Please do not send us excessive messsages since they decrease the response time further. All your messages and questions will be processed as soon as we will have a chance.

If you have an urgent matter (i.e. the issue which you can not mitigate on your side and which can result in a loss unless resolved) please start your message with 'Urgent.' word, so that we can prioritise it.

Update Jan 28, 18:00 UTC time:
To clarify root cause of the incident, MetaQuotes unexpectedly restricted supported MT5 and MT4 terminal versions starting from last week, so that many of MT5 and MT4 workloads running in our cloud were no longer able to connect to broker servers.

In response to the indcident we've updated terminal versions to the latest ones.

In spite that we've updated terminal versions ot the latest, the connectivity of the terminals to brokers are still restricted by the MT servers so that current uptime is not good currently.

We are investigating how we can work around the connectivity restrictions.

Update Feb 1st, 22:00 UTC:
Today we attempted to restart the workloads for more MT4 brokers using new infrastructure. The deployment is currently in progress. Tomorrow afternoon EET time we will evaluate the resulting uptime for the new solution and then will decide if adjustments are required or if we can expand the solution to other brokers.

It is difficult to provide an exact ETA for complete system recovery yet. It might take another week to completely recover the service.

Please note that our team is doing their best to bring the app back up again as soon as possible. We apologise for delay in this extraordinary situation.

❗️Please note that the new infrastructure was not thoroughly tested with CopyFactory yet. Please use it with care.

The worst support team I’ve ever seen....