Merula Limited Reviews 191

Fantastic customer service, was contacted within a couple of hours of the initial sign up despite it being well into the evening. There had been an issue connecting up the new houses on site, nothing to do with Merula but they kindly liaised with OFNL to get an engineer out ASAP and had me up and running in no time.

I've tested the speed of the connection a number of times since joining 3 weeks ago and it's always been at or very close to the 200mps package I pay for (I am using my own router as opposed to the out the box one offered by Merula). All round great experience so far.

I was little worried moving into my new home, because I knew I wouldn't be with Virgin (who I used before and most recently more reliable), and moving into a new build we were limited by service providers - most of which I'd never heard of in my life however I needn't have worried with Merula!
Firstly I do pay slightly more, but the customer service sets it apart! Even from when I signed up the communication was excellent, and despite not being fully connected Chip temporarily managed to get me internet at my new property before I moved in!!!
They even communicated with me at 10:00 in the evening! You don't get that with most companies
5 out of 5 and I'm not even connected yet :)

So far so good, I live on the new estate so we are limited to bunch of broadband providers. We had a lot of trouble with speed, lost of connection and bad customer services. Since moved to Merula 6 month ago, all troubles gone. Connection established within one day, no slow speed during pick hours. Very happy with the service, highly recommend.

Quick, easy and couldn’t ask for better customer service from Ciprian!

Easy to sign up, router came within 2 days. There was a little bit of confusion with the quick start guide to set up the router however it was solved within minutes thanks to their support team. Can't fault them at all, thank you.

I recently switched to Merula Limited and had an excellent experience. The customer service was top-notch, keeping me informed throughout the entire process. The installation was a breeze, they sent a configured router. I would like to give a special shout-out to Mr. Ciprian Colotila, the network manager who handled our request. His professionalism and expertise made the transition seamless. Overall, I highly recommend Merula Limited for their outstanding service and commitment to customer satisfaction.

Chris at Merula was excellent, with OFNL we were setup within 2 hours. Very fast comms on email providing an outstanding experience. Very impressed, would totally recommend if looking for an OFNL provider.

Excellent customer service very helpful could not have done more for us slight problem with telephone this was all sorted out super fast would not hesitate to recommend this company

Excellent customer services.

So quick to reply and endeavour so solve any queries or problems. Internet was set up and live in a matter of days. Many thanks

Had to leave Andrews and Arnold due to a house move to an OFNL area, so the support bar was set high. Merula didn't disappoint.

Despite issues with the local contractors, and shipping issues, Chris was on top of our order from the moment I enquired.

I wrote to multiple OFNL providers, and before some had even acknowledged my email, Merula had got back to me, and and then followed up the build out status with the network.

Box arrived, online in no time with speeds as advertised.

So far all good and no regrets. Signed up in the morning and within a couple hours was sent login details to use with my own router. Tried these a few hours later and was online straight away. Ran a few speed tests and was getting speed I paid for.

Customer service was good and was refreshing to deal with a human instead of a chat bot or a call center which does not understand - which has been my experience of large telcos used before.

I was hesitant as never used Merula and OFNL before. Order placed on Friday at 3pm, router delivered on Saturday 10.30am, up and running. Service is better than expected with 7ms ping. I barely give comments but these guys are brilliant.

Great costumer support, very attentive and helpful. Quick response times

The sales person gave several reassurances on steady internet connectivity as I work from home.

Internet keeps cutting out several times a day. When I called to report this they told me to "switch off the router off and turn it back on". It didn't fix the issue. They then gave me a bunch of excuses and told me to buy a WiFi booster with my own money to fix their internet issue.

They finally replaced the router that I had to buy as part of their internet services but the internet still kept cutting. They also reduced the speed of my internet from 120mbs to 40mbs (when I had paid for 120mbs) but still charged me the same amount of money.

I finally left Merula and went to Monkey Tree Hosting (fantastic company, internet hasn't dropped once, been with them over 6 months now).

Merula refused to refund me for the price of the router or for all the months that the internet issue was happening. This is also the second time I've had to post a 1 star review because my original one was removed 🤔

Merula is terrible for internet connectivity and customer service. Go elsewhere for your internet.

I ordered online and they sent a router as well as instructions on what to do when the router arrives. I was connected within 2 days, and when the router was slightly delayed by the courrier, Merula updated me reassuring me that the router would arrive promptly. Now with everything sorted, the wifi range and speed has been very impressive.

You did exactly what you said you were going to do! Brilliant! Im a pensioner and you were very patient with me

Super quick turn around time and super fast internet

Just signed up with Merula for their OFNL connection, migrating from a VM02 service!
Good communication from start to finish which only took a few hours. 9AM ordered through their website, 11:40AM (same Day!) email received to say my service is now live with the login details. I mistakenly used the wrong login details and very quickly realised and corrected it to get online, a few minutes later I get a phone call asking if I needed any assistance as they had seen that I had tried to login with the wrong details. Top class service, and a good feeling of picking the right company for my broadband service.
Thanks Chris B and Ciprian C for getting me up and running so quickly and easily.

Our broadband set up was faultless, they say it is all about people, Ciprian who dealt with us kept us informed at all stages of our installation. From start to finish it was a really pleasant experience, thank you from Sammy and Alan😀

Excellent communication and service so far, plus no complaints with the connection. Chris and Richard went out of their way to ensure we were connected within 24 hours of moving into a new build home. Cannot fault them.