Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,016
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and efficient service when dealing with urgent plumbing issues and blocked drains around the home. People consistently mention that the field engineers are extremely polite, highly knowledgeable, and always leave working areas thoroughly clean and tidy after finishing. Some reviewers were not happy with rising costs, noting that specific excavation work or call-out services can occasionally be quite expensive or increase beyond the initial agreement. Consumers also pointed out that while the quality of work is high, the overall pricing structure can feel a bit costly for certain unexpected repairs.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and efficient block... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt phone pickups and... See more

Price

People report high satisfaction with the reasonable price and clear upfront quotes without hidden costs.... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,016)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mersey Rod

Mersey Rod, were prompt and efficient, calling the same day- response to my email, within 2 hours on a Saturday.
Solved our blocked kitchen waste drain - took just under the hour. I had tried various methods without success. They also used a camera and explained their findings and sent a written report the next day (Sunday). Whilst it was flat £228 fee, I would use them again. If same issue arises within 2 weeks they will come back out at no charge

20 June 2026
Unprompted review
Rated 5 out of 5 stars

“Excellent service from Mersey Rod

“Excellent service from Mersey Rod. They quickly unblocked my drain, were professional, and left everything clean and tidy. They didn’t leave until the job was completely finished and made sure everything was working properly. Highly recommend!”

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Pre-purchase (house) sewer survey.

We needed a survey and report on a prospective house purchase where old records suggested built over sewer. Extensive utilities research didn’t provide accurate records of permissions or adaptations. MRod was friendly, timely, technically excellent and provided full report. Shows diversion of sewer around the building. Allows purchase to proceed, with confidence. Thanks to the office and site teams.

19 June 2026
Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Spoke with them and they were down to fix my blockage quickly. Engineer who attended was great! Very knowledgeable and friendly. Great service and well priced, Sunday call out same fixed price.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

I called Mersey Rod out at 9am and they…

I called Mersey Rod out at 9am and they gave me an estimated time of 2pm, which he did arrive on time. A guy called Andy was absolutely brilliant, cleared all the drains and sent camera down to show me that the drain pipe was clear of any debris. I was quoted on the phone and was charged the same when he finished.
Well recommended 5* service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I used Mersey Rod for the first time, I have to say it was an excellent service. They came out the same day and I had a report emailed to me the next working day. Also reasonably priced. Highly recommend and I personally would use again.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Super quick service

Super quick. Called and quoted flat price. Not the cheapest, but you know exactly what you are getting for the price.

Plumber came round within 2 hours. And within 15 minutes clogged manhole cleared.

Would highly recommend if you want to avoid stress and hassle of waiting around. These guys do a proper job fast.

31 May 2026

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