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Rated 2 out of 5 stars

Only gave two starts because the rower we got seems To be decent however it came damaged. They insisted I put it together to determine required parts and it’s now been 7 weeks and at least 20 emails b... See more

Rated 5 out of 5 stars

I ordered leggings for my daughter and they arrived in November they were part of her Christmas present so didn't get them until then, in mid January they developed a split. They were replaced very qu... See more

Rated 5 out of 5 stars

Amazing customer service! I’d ordered from Merrrch before and knew their items were of great quality. When I had a rare issue with a pair of leggings I’d purchased, Andrew went above and beyond to sen... See more

Rated 5 out of 5 stars

Got leggings and t shirt with free vest , all lovely but didn’t quite like the fit so returned but must make a comment about the returns OUTSTANDING, sent back Monday refund Tuesday. Brilliant wish ev... See more

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4.0

Great

TrustScore 4 out of 5

169 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Damaged. Refused to replace and haven’t sent parts for weeks.

Only gave two starts because the rower we got seems To be decent however it came damaged. They insisted I put it together to determine required parts and it’s now been 7 weeks and at least 20 emails back and forth but still no parts. Inadequate packaging practically ensures receiving a damaged machine. Total waste of my money time and energy. So disappointing. Their response Deserves no stars.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant service rang us very helpful staff. Had my order turned around in a week which was impressive
Good quality clothing
Will be using again

27 July 2023
Rated 1 out of 5 stars

Ordered one type received another

Ordered one type of sock. Received a different from picture!!
I did email to ask why but no reply.

16 December 2022
Merrrch logo

Reply from Merrrch

Hi Rich, we're very sorry that you have received different style socks to the ones you've ordered. We've reached out via email to resolve this for you and are very sorry for any inconvenience caused. Best wishes, Merrrch Customer Support

Rated 4 out of 5 stars

Mystery box

Great products in the mystery box! However one pair of leggings must have been a medium child’s as they fit my 13 year old rather than medium adults!
Delay in being delivered but a lovely lady called to apologise and reassured me it was on its way so fantastic customer service

13 December 2022
Rated 5 out of 5 stars

Fab products

Fab products, fab service! I love my denim look leggings, I always have a new spare pair. Very flattering & look great with an oversized white shirt & nice white trainers

26 October 2022
Rated 5 out of 5 stars

5 star experience

Very pleased with repeat orders from this company.
Competitive price, t-shirts wash repeatedly with no fade or print peel.
Quick response, fast turnaround & delivery.
A win win
Many thanks

11 October 2022
Rated 1 out of 5 stars

Little to no customer service

Little to no customer service. Trying to return all items as poor quality and poorly sized. Returns page times out constantly and no reply to emails. AVOID!

12 August 2022
Merrrch logo

Reply from Merrrch

Hi Debra, please find our returns page at https://merrrch.com/returns, we have checked and this page is working. You can also return items with your original packing slip if you don't have access to a printer using the address on our Contact Us page (https://merrrch.com/contact). We haven't recieved any other messages from you however if you still need further assistance please call us on 03333445602 Mon-Fri 9am-5pm and we'll be happy to help. Merrrch Customer Support 😊

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