Merrion Gold Reviews 

480
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally professional, welcoming, and genuinely helpful during every single transaction. Visitors deeply appreciate the clear communication, noting that appointments are handled efficiently and all questions are answered promptly. Consumers also highlight the fast, secure, and wonderfully smooth process when buying or selling gold or silver items. Some reviewers were not happy with minor logistical aspects like tricky door access or longer fund transfer times. Despite experiencing these occasional hurdles, everyday people still find the overall service highly reliable and completely worthwhile.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting their professional,... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and very transparent... See more

Payment

Reviewers mention positive feedback about payment, expressing great satisfaction with the fast and timely... See more

User experience

Users describe satisfaction with the overall user experience, highlighting a smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Surprisingly rapid and very classy services. From the moment I let known my intention of selling, I was contacted right away and an appointment was also booked at my needs. The buyer behaved with cou... See more

Company replied

Rated 5 out of 5 stars

I have had many transactions now with Merrion Gold over the past few years. I can confidently say that the customer service they provide is second to none. It is a model that other businesses can on... See more

Company replied

Rated 5 out of 5 stars

Staff was so kind, so professional. Very efficient, too! I sold, and I received payment in a few hours after the sale. The receptionist took extra time to assuage any nervousness I had. When I eventua... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Merrion Gold. All of the staff was friendly and helpful. The business is located under a fancy hotel which I found rather suiting. The only problem I encountered was trying... See more

Company replied


Company details

  1. Gold Dealer
  2. Coin Dealer
  3. Gold and Silver Trading Company
  4. Investment Company
  5. Investment Service

Written by the company

Merrion Gold is an Irish-owned business that was founded in 2013. We operate offices in Dublin City Centre, Blanchardstown, Dublin North West (M50), Cork, and Belfast under the name Belfast Bullion. Merrion Gold is part of The Vaults Group, and we operate Safe Deposit Box facilities at each of our locations, with 10 offices in the UK, in addition to Barcelona and Madrid In addition to secure storage solutions, clients at all of our locations can buy and sell investment-grade precious metal bars and coins at highly competitive prices. Combining security, convenience, and expertise, The Vaults Group remains committed to providing exceptional service and trusted wealth protection solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

480 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(480)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Merrion Gold logo

Reply from Merrion Gold

This is a great review. Thank you, Naveed.

We appreciate your positive feedback on the service you received. We look forward to seeing you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star rating, Mareks.

We are pleased that you were happy with the service you received. We hope to see you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly, efficient and helpful

22 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star review, Seamus.

We are delighted that you were happy with the service you received and we look forward to seeing you again.

Kind regards,
Merrion Gold Team.

Rated 4 out of 5 stars

Quick and easy transaction.

It was a very good, convenient and easy transaction. Could have been a little closer to spot price, especially the gold, but satisfied overall.

20 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your review, Ian.

We appreciate your feedback on the service you received. We hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

A very professional and courteous…

A very professional and courteous experience.

15 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star review, Tony.

We love reading great reviews Like yours, and we hope to welcome you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

very Professional

very Professional

15 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your kind feedback, John.

We appreciate you taking the time to review us and hope to see you again.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

There was no hassle.s ..

There was no hassle.s , Quick and straight forward

9 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star review, Anthony.

We appreciate your positive feedback on the service you received and look forward to seeing you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Easy

Easy, honest, reliable. Great experience.

14 October 2025
Merrion Gold logo

Reply from Merrion Gold

This is a great review. Thank you.

We appreciate your positive feedback on the service you received, and look forward to welcoming you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Highly professional and friendly…

Highly professional and friendly service.

9 October 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your positive feedback on the service that you received, Ronan.
We appreciate your custom and look forward to seeing you again.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Very professional

Very professional , easy to use and extremely helpful

29 September 2025
Merrion Gold logo

Reply from Merrion Gold

This is a great review. Thank you, Emmet.

We are delighted that you were happy with the service you received and that our staff were professional and helpful. We appreciate your kind feedback.
We look forward to seeing you again.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

The services

The services, staff, and
promptness are top notch!

22 September 2025
Merrion Gold logo

Reply from Merrion Gold

This is a fantastic review. Thank you, Anton.

We appreciate great feedback like yours and are delighted that you were happy with the service you received. We hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Great company.

I was very impressed by the professionalism and great service we experienced at Merrion Gold. Sheila was friendly and put us at ease. We would use Merrion Gold again!

4 September 2025
Merrion Gold logo

Reply from Merrion Gold

This is a brilliant review. Thank you, Miriam.

We are delighted that Sheila was professional and friendly, looking after your needs and putting you at ease. We look forward to seeing you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

"The service was friendly

"The service was friendly, diligent, and efficient. The information was clear and appropriate

19 September 2025
Merrion Gold logo

Reply from Merrion Gold

This is a brilliant review. Thank you, Jordi.

We are delighted that you were happy with the service that you received, and we hope to see you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Very prompt email replies and service…

Very prompt email replies and service was straightforward and easy

17 September 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star review, Lee.

We are delighted that you were satisfied with the service you received, and we hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

It was my first time at Merrion Gold…

It was my first time at Merrion Gold and I found them very personable and helpful.

10 September 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you, Fiona, for your kind words.

We are thrilled that you were happy with the service that you received at Merrion Gold, and we do hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Purchase was fluent

Purchase was fluent. Staff was helpful. Just expected to be packed. But we'll anyway 👍

2 July 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star rating.

We appreciate your positive feedback on the service you received and hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

I have been using Merrion Gold for the…

I have been using Merrion Gold for the last Year .
I find they have good gold prices and professional service .

4 September 2025
Merrion Gold logo

Reply from Merrion Gold

Thank you for your 5-star review, Sean.

We are delighted that you are happy with the service we deliver, and we would like to thank you again for your continued custom. We look forward to seeing you soon.

Best wishes,
Merrion Gold Team.

Rated 5 out of 5 stars

Very easy process

Very easy process, made appointment to sell, staff extremely helpful and professional, payment made extremely quickly to bank , could only highly recommend this company for such transactions

4 September 2025
Merrion Gold logo

Reply from Merrion Gold

This is a great review. Thank you.

We are thrilled that you were happy with our service and that payment was prompt. We're delighted that you would highly recommend us :)

Kind regards,
Merrion Gold Team.

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