Merrick Binch Lettings  Reviews 

As a seasoned student landlord, I’ve dealt with many letting agents over the years—but none as disappointing and unprofessional as Merrick Binch. My son and three fellow students rented a well-presented property at 245 Sovereign Road, Earlsdon, and the experience was riddled with issues from the outset.
🔹 Deposit Disput: The agent initially demanded a deposit exceeding the legal limit of five weeks’ rent. Despite their insistence that the amount was fair, we had to push back and eventually agreed to pay only the maximum legally permitted. Astonishingly, they never formally requested the deposit—we had to chase them for payment details ourselves. Landlords, take note: this level of disorganisation is alarming.
🔹 Unannounced Visits The landlord repeatedly arrived at the property without providing the required 24 hours’ notice, often bringing workmen to address severe damp problems affecting multiple walls. This not only breached tenancy regulations but also created unnecessary stress for the tenants.
🔹 Council Tax Mishandling Merrick Binch took on responsibility themselves for notifying the Council of the student occupancy. However, they failed to include the necessary student exemption certificates—despite having received them—resulting in Council Tax demands and even court summonses for the tenants. Thankfully, we were able to intervene and prevent further action.
🔹 Unjustified Deposit Deductions At the end of the tenancy, the agent and landlord submitted a claim for £720 in damages via the Deposit Protection Scheme. This included excessive cleaning charges, such as £175 for oven cleaning alone. The DPS ultimately sided with the tenants, accepting their counter-offer of £90 as a fair resolution.
This experience was marred by negligence, poor communication, and disregard for legal obligations. I strongly advise others to steer clear of Merrick Binch who are the worst and most unprofessional letting agent that I have ever had the misfortune to deal with.

My house was let with Clare and her team for six months before I moved to a different estate agents.
Clare was useless and did not have the knowledge required.
Poor communication, information from the tenant not passed on, no contract provided, on several occasions had workmen attend the property ( completing work without my consent or providing a quote first) despite telling Clare several times I have my own preffered workmen, several times receiving duplicate invoices for the same job and deducting money from the rent.
I moved my house and tenant to red bricks estate agents and have no problems at all.

Terrible lettings service. Would I recommend...in a word 'NO'. Their lettings service used to be good but has deteriorated badly in 12 months with poor overall customer service.
A total lack of professionalism. Rent arrears, lost keys, lack of paperwork/ copies of tenancy contract not provided, inventory mismanagement, no comms. re. a tenant that had moved out, insufficient screening of tenants -ensuing hassle with council tax, energy providers, safety certificates (gas & electric) copies not provided when requested etc.
Poor attitude from careless Clare and her lazy staff (they never stay at MB for long) Emails ignored.
You will be out of pocket financially using Merrick Pinch. Be warned!!!
***this is not fake***The only fake is Claire based on my experience. Feel free to read the other 1star reviews and draw your own conclusions...

If you have a kink for Stress and being treated like a ghost, Merrick Binch Are the Estate agents for you !

Last Year, I moved into a new property through Merrick Binch, and let me tell you, their approach to customer service is as refreshing as a slap in the face.
Initially, everything seemed normal - I inquired, I viewed, a gold star for basic competence. I was told I'd be contacted about the next steps.

Two days later, I called them up. Claire on the other told me that the property had been taken off the market. No problem I thought these things happen. When I tried to pivot to another property interest, I was abruptly cut off mid-sentence and hung up on. Take notes kids on the fine art of customer service

Defying common sense, I decided to give them another shot with a different property – clearly, a momentary lapse of judgment.

This time I practically had to smoke signal them to elicit a response to the simplest of questions. The urgency to hustle me into the closest moving date was laughable, my convenience be damned.

It was clear all they cared about was £££

Unless you are in need of somewhere to live urgently I cannot stress enough to pls pls avoid these Agents.

To top it off, their response to negative feedback is to dismiss it as "fake review, boring" – no apologies, just pure arrogance. It’s quite telling of their public decorum. They are trying their very best to play the system and trying to hide these honest reviews
Keep this in mind when considering them; They will probably do the same for this review.

It’s a performance you don’t want a front-row seat for.

The ordeal I experienced with this agent goes beyond the realm of ordinary disappointment.

It was a soul-crushing, nightmarish journey that left me feeling violated and betrayed.

My account serves as an alarmingly stark cautionary tale for anyone considering entrusting their real estate needs to this agent.

From the very onset, this agent's lack of professionalism, their penchant for deceit, and their sheer indifference to their clients' well-being were painfully evident.

It was glaringly apparent that they prioritized their personal financial gain above all else, leaving their clients to navigate the wreckage of their reckless decisions.

The labyrinth of lies and unfulfilled promises was nothing short of a cruel and twisted joke.

This agent presented me with a vision of a perfect home, a paradise on earth, only to see that vision crumble before my eyes as soon as the deal was done.

Their promises were nothing but empty, manipulative words meant to lure me into their web of deception.

Communication with this agent was a test of endurance.

They consistently avoided my calls and emails, conveniently developing amnesia when it came to addressing my concerns or providing even the most basic updates.

It felt as though they took perverse delight in keeping me in the dark, allowing their unethical practices to flourish without restraint.

Their unquenchable greed was, perhaps, the most shocking revelation of this entire ordeal.

Their actions left me in no doubt that their sole motivation was the commission they could extract from my misery.

I was coerced into purchasing a property that was entirely unsuitable for my needs, all for the sake of filling this agent's greedy needs.

Now, I find myself trapped in a house I deeply regret buying, burdened with a multitude of unexpected problems and expenses that this agent conveniently omitted from the transaction.

The decision to engage with this agent was an unequivocal low point in my life, and I wouldn't wish this level of torment on my worst enemy.

If you hold your peace of mind, financial stability, and faith in the real estate industry dear, I beseech you to explore alternative avenues and seek out a professional who operates with integrity and genuine care for their clients.

This agent shows the darkest facets of this industry, marked by avarice, deceit, and a complete absence of moral compass.

The aftermath of their involvement is profound and enduring, and I wouldn't wish this anguish on anyone.

Approach with extreme caution, and be sure to choose an agent who treats your interests with the seriousness and respect they deserve.

I recently used MB and can sincerely say the service was first class. Great communication and Tim and Claire kept me fully appraised throughout the selling process and were very friendly, and with a common sense approach. I fully intend to use MB in the future and would highly recommend them.

I got a new job at the University and saw a property I was interested, advertised by this agent.

Merrick Binch is an estate agent who I believe is unethical, unprofessional, and uneducated. My experience with the agent was nothing short of a nightmare. From the very beginning, Merrick demonstrated a lack of interest in my needs and seemed more concerned with making a sale at any cost.

Throughout the entire process, I felt as though I was being treated like just another sale, rather than an individual with unique needs and preferences. This was particularly evident in the agent's one-size-fits-all approach to real estate, which left me feeling undervalued and unimportant. It was as though the agent had no interest in getting to know me, my preferences, or my budget.

To make matters worse, Merrick Binch charged exorbitant fees for their services, which I felt were completely unjustified. The fees seemed to be a way for the agent to exploit me and extract as much money as possible from me. Despite attempting to question the fees, the agent was defensive and dismissive, which only served to reinforce my belief that Merrick Binch was unethical and unprofessional.

The agent's lack of attention to detail and individuality further compounded my disappointment. I felt as though I was not being heard or understood by the agent, who appeared to be more interested in making a sale than in serving my needs. This lack of empathy and understanding only served to reinforce my belief that Merrick Binch was uneducated and unprofessional.

To make matters worse, the agent provided inaccurate information about the properties that I was interested in. This not only wasted my time but also made me doubt the agent's honesty and reliability. The agent's lack of transparency and honesty was highly frustrating and disappointing to me, who felt that I was being taken advantage of.

Throughout the entire process, I felt as though I was not being treated with respect or dignity. The agent's behavior was highly unprofessional, and their lack of empathy and understanding towards my needs was disheartening. The agent's focus on making a sale rather than serving my needs left me feeling used and undervalued.

I strongly advise against working with Merrick Binch. The agent's lack of integrity and dedication to quality service was highly disappointing and made me feel undervalued and exploited. The fees charged by the agent were excessive and unjustified, and the lack of empathy and understanding towards my needs made me feel unimportant.

I suggest finding an estate agent who values honesty, integrity, and professionalism, and who is dedicated to providing quality service to their clients. Working with a professional and ethical agent can make a significant difference in the outcome of a real estate transaction. I urge others to avoid working with Merrick Binch and to look for someone who is trustworthy, empathetic, and committed to providing quality service to their clients.

In conclusion, Merrick Binch is an estate agent who I believe lacks professionalism, ethical responsibility, and dedication to quality service. The agent's focus on making a sale rather than serving the needs of the client was highly disappointing and made me feel undervalued and exploited. I strongly advise against working with this agent and suggest finding someone who is committed to providing quality service and has the client's best interests at heart. Working with a professional and ethical agent can make all the difference in ensuring a successful and satisfying real estate transaction.

"I recently had the misfortune of working with this agent, and I have to say it was one of the worst experiences I've had with a real estate agent. From the start, they were unprofessional and disorganized, failing to provide clear communication or follow up on important details.

Throughout the process, I felt like I was doing all the work myself, as they were unresponsive to my questions and concerns. When it came time to negotiate on the price, they seemed more interested in closing the deal quickly than in getting the best possible outcome for me.

But perhaps the worst part of working with them was their lack of ethics. They made promises they couldn't keep and tried to push me into signing a contract that would have left me in a vulnerable position. I had to fight tooth and nail just to get them to do what they were supposed to do.

Overall, I would strongly recommend avoiding at all costs. They are unprofessional, unresponsive, and unethical, and they will only make your real estate experience more stressful and frustrating."

Wendy went above and beyond the call of duty to support my father-in-law in selling his property. Brilliant service thank you. It's good to receive a service from people who care. This is the second time of using Merrick Binch Estate Agents. Fantastic both times. Highly recommended.

Very pleased with the service provided by Merrick Binch. From the initial valuation by David and his essential feedback on the viewings to the regular updates on the progress through to completion by Di with her bubbly personality! During the process I received a response to every single email I sent; a simple thing but not something that you can guarantee with every business you deal with. Well done everyone and many thanks!

I have recently had the sad experience of selling my aunt's home of 53 years. Merrick Binch were professional and sensitive to the situation. Finding the right buyer was not easy but they never gave up. The sale went through without a hitch and I was kept informed of progress regularly. A difficult situation made bearable by a great team. I would strongly recommend them and would use them again. Thank you Wendy and Di.

We received a first rate service from both Claire and Adrian whilst handling our lettings. Excellent communication and professionalism. Cannot recommend highly enough.

The first thing to mention is that Wendy valued our house higher than other estate agents and sold just shy of asking price so we are very happy. It must be hard to judge but our buyers turned out to be extremely challenging and created months of delays, however Wendy, Nick and Bronte fought for us and got the right result.

As a landlord I've had nothing but fantastic service from Merrick Binch since 2009 more or less which was when they started up. Everything is done on time and they have a good selection of tradespersons on the books for if services or repairs are required. Friendly, efficient and professional and I've had nothing but a stress free service from day one

I've never sold a property before but this company has been brilliant. Very informative in keeping me up to date on whats happening in the process of the sale. Very professional service. Definitely reccommend them. I'd go as far as saying I wouldn't bother going to any other estate agent should I need to buy or sell again in the future :)

Just sold my property through Merrick Binch - thank you for such a stress free sale! A very honest, friendly and professional team. Thank you again, especially to Mike & Di x

After seeing a promising property on Rightmove, I emailed to arrange a viewing. I received a phone call from an extremely friendly and helpful agent within 10 minutes. Excellent.

With the exeption of two errors in the online advertisement, which I had to point out, my experience was very positive.

Merrick Binch were efficient and they provided regular updates in the journey of the process. I would recommend this company to anyone.

Absolutely fantastic - also helped advise with a great removal company and fantastic solicitors.

They kept us updated all the time and with great advice and obviously a lot of experience. In fact I know moving is stressful but these guys made it a pleasure .....

I would recommend using these all day long !!!!!

Excellent estate agents, have used them many times always with a successful outcome. Michael is a genuine man who gives you an honest opinion on the sale value and then achieves it, would definitely recommend.