Mercury Insurance Reviews 

Best price around!! I’ve had a hard time getting a good rate as I live in So Cal, they beat State Farm!! Yeah! Thanks guys

Very helpful, Affordable and friendly.

Aside from the temporary issues Mercury was having with their ERP system, the experience was excellent.

It was very easy to customize and purchase my quote online. I was unable to add an intrested third-party because their address is a PO box.

I did my quote fully online, what i really like was the custom coverage and the dollar amount changing as a add or remove. I had other quotes with a real person over the phone and I felt like they added things I didn't need.

Easy and fast services

Very convinient the apps..the help center answer you immidiately all ur question

Your representatives took the time to go through what I needed answered all my questions

I have been treated terribly by Raegan, an employee working at mercury. I have had roof damage, ceiling damage in my bathroom from a leak, and my ceiling have fallen in, in the garage. I have had two different roofing companies tell me that I need a new roof. Mercury sent an inspection agent out who voiced that I need a new roof. When talking to Reagan, he started off rude. I You his supervisor involved and he began to be more nice. He denied my roof stating that It does not need the repairs that the professionals have told me that I need done. I asked for a recommendation of where to go to get a company to fix my roof and ceilings at the cost he quoted me. I did not receive an email back to be helpful, instead an email outlining what was said, I assume to cover him.

Sharon was amazing upfront and explained every detail. also explored every discount that may benefit my family. First time mercury customer after being with farmers for almost 30 years time for a change

Good, there’s always room for improvement.

Talisha, the agent was amazing. Do helpful to get me the right watchman gave me information I needed that I was not Aware of. What a blessing to call , feeling unsure , and have a knowledgeable person answer. Thank you

Easy online purchase, plus personal phone service to complete my purchase

I am a retired CA Teacher. The agent in the phone looked up my Credential and then gave me a 14 percent discount. Great! But then when the application person came in the phone's he said that they do not honor retired teacher.
That sets the tone for what this company will do in the future: lie.

Excellent service and great communication, very affordable with great coverage.

This is my second year with Mercury and have been very satisfied with their customer service -- they have been very responsive to any inquires. I did have to use their claim services this year and the responsiveness of my claim adjuster has been outstanding for all details of the claim. My car did need repair and I had no problem using my preferred collision center for repairs. All was handled in a timely manner. Very happy with Mercury Insurance.

We could not be more disappointed with the service we received. An insured Mercury driver hit my parked vehicle, resulting in a total loss. Despite this, Mercury refused to provide comparable vehicle listings to accurately determine the fair market value of my car.

The process was unnecessarily delayed, and communication throughout the entire claim was extremely poor. After taking an excessive amount of time to provide a settlement offer, we were informed that the rental vehicle was due to be returned the very next day—leaving us feeling pressured to accept an offer that did not fairly reflect the value of our vehicle.

The timing and handling of the situation gave the impression that delays were used to pressure us into accepting an unfair settlement while creating additional hardship by removing access to a rental vehicle. Overall, this has been an extremely frustrating experience, and the lack of transparency, communication, and customer support has been unacceptable.

Easy and quick setup

Super helpful employees and great service.