Merchtable has terrible shipping. I ordered on Dec 13th and they didn’t give it to their shipper until Dec 22nd. Their shipper will take at least 5 days. Totally missing Christmas… and their customer... See more
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This service was actually laughable. The first agent AGREED that the description did not properly note the shade of "red" as it was printed coral/pink. The manager then chimes in to say it was correct... See more
Company replied
Wanted to get the latest Hembree album on vinyl for my wife’s birthday as she’d discovered them recently on Spotify. I could only find this in the US from Merchtable. Bought a handful of vinyl from th... See more
Company replied
i wish the band i ordered merch from chose a different company to fulfill their stuff because these guys are scammers. they are holding a preorder from months ago hostage and customer service is zero... See more
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Company details
Written by the company
Merchtable is a one-stop shop for artists, labels and creators looking for end-to-end e-commerce and tour solutions for their merchandise. Merchtable offers a wide range of services, including custom merchandise design, printing and storage, order fulfillment, and direct-to-fan sales. With Merchtable, creators have the freedom to turn their vision into tangible products while enjoying the convenience of professional fulfillment and inventory management.
Contact info
United States
- (424) 353-3588
- help@merchtable.com
- merchtable.com
2.8
Average
44 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
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This company is trash
This company is trash. Paid $9 for shipping that took over a week because they ship via USPS. However, that shipping is handled by UPS so your package arrives in your city 3 or 4 days before you get it because UPS delivers it to the post office. The post office then has to sort it and send it out for delivery. So it adds an extra 4 or 5 days sitting in the heat in the back of trucks. Maybe they can add FedEx and DHL to the shipping chain so everyone can have a chance in the record melting game.
11 June 2019
Unprompted review
Reply from Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
Zero Stars
If I could give them Zero stars, I would.
Any band, podcast or other artist who is still using Merchtable, and want to ever have a repeat customer, should quickly leave this platform & hire a provider with the ability to manage their merchandise. (May I suggest Shopify.)
They have inaccurate inventory tracking, misquote shipping dates by up to 4 weeks, will not notify you of any changes & when you contact them to get details, they will refuse to apologize, or admit they made a mistake let alone offer any resolution at all.
I will never again order from anyone using this platform, and not because they made a mistake, but because they aren’t business savvy enough to even apologize for it.
20 December 2018
Unprompted review
Reply from Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
Further to my complaint at the end of …
Further to my complaint at the end of November, with no thanks whatsoever to Mallory - Neurot Recordings and ultimately Malleus have furnished me with a new translucent album sleeve.
So, once again - thanks for nothing...
31 December 2017
Unprompted review
Reply from Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
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