MercerandbloomReviews 

23
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 21 reviews, most reviewers were let down by their experience overall. Customers frequently report that the products received bear little resemblance to what was advertised online, with significant discrepancies in appearance, material, and overall quality. Many found the quality to be very poor, describing items as cheap, thin, and sometimes even unwearable. The return and refund process was a major source of frustration for numerous people, often involving convoluted procedures, high shipping costs, or policies that made returns difficult or impossible. Some people also felt that the company's practices, such as offering partial refunds or denying returns on 'sale' items, made it difficult to receive full refunds.

What people talk about most

Product

Users describe negative interactions with product, consistently reporting poor quality items that do not... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment that items... See more

Return policy

Customers express significant dissatisfaction with the return policy, citing issues such as being unable to... See more

Refund

Customers consistently note negative experiences with refund, often struggling to get their money back due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They did not send me the same dress that they advertised and they said I could return any item with thin a certain time limit. Then they said that I could not return the items because the items were... See more

Rated 1 out of 5 stars

Stay well away! Would give zero if possible. Item arrived, cheap material and size not as described. The worse thing is the convoluted way to return, you have to email and then you are expected to ta... See more

Rated 1 out of 5 stars

The item was ordered on 26th April and arrived on Fri 15th May, with no communication as to where the order was or when it would arrive. I assumed I would never get it after reading the reviews. The... See more

Rated 1 out of 5 stars

Poor quality, not as advertised, long wait for delivery. Very unhelpful response when trying to get refund. Refund policy incredibly "anti customer". Not a company I would EVER trust! Such a disappoin... See more


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1.6

Bad

TrustScore 1.5 out of 5

23 reviews

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1.6

All reviews

(23)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful Customer Experience

I ordered a dress from this company intentionally in two different sizes to test fit, however they sent me two of the same size. On top of that, the dress was incredibly disappointing. The material was thin, cheap, and almost see-through. The dresses looked nothing like the quality advertised online, and the fit was completely inconsistent and unflattering. They simply did not work for my body type at all.

What made the experience even worse was the return process. Customer service was exhausting to deal with. They requested endless photos and documentation just to start the return, only to ultimately refuse to provide a proper refund. It felt intentionally difficult and incredibly frustrating.

Now I’m stuck with two dresses I will never wear and a terrible customer service experience to match. I will absolutely never shop with this company again, and I would strongly caution others before ordering from them.

8 May 2026
Unprompted review
Show reviews in all languages. (23 reviews)

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