They did not send me the same dress that they advertised and they said I could return any item with thin a certain time limit. Then they said that I could not return the items because the items were... See more
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Awful Customer Experience
I ordered a dress from this company intentionally in two different sizes to test fit, however they sent me two of the same size. On top of that, the dress was incredibly disappointing. The material was thin, cheap, and almost see-through. The dresses looked nothing like the quality advertised online, and the fit was completely inconsistent and unflattering. They simply did not work for my body type at all.
What made the experience even worse was the return process. Customer service was exhausting to deal with. They requested endless photos and documentation just to start the return, only to ultimately refuse to provide a proper refund. It felt intentionally difficult and incredibly frustrating.
Now I’m stuck with two dresses I will never wear and a terrible customer service experience to match. I will absolutely never shop with this company again, and I would strongly caution others before ordering from them.
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