Mercari U.S.  Reviews 

Horrible customer service in the industry, was charged twice for shipping adjustments and they are not small charges either. They want you to know the exact dimensions of a package and if it is weighted differently even by a small margin you pay a significantly larger price. Customer service doesn’t even help nor issue a one time courtesy for anything. I have nothing but 5 star reviews and is an amazing seller. This is my last time ever using this service. Will stick to Ebay and Poshmark.

Been on Mercari on & off since 2017. Having positive reviews except for a few buyers who are inpatient because the mail was slow for deliveries and blamed me for it they rated me 3 stars. No biggie, I moved on. Suddenly last week Mercari decided to screw up my reputation as a seller & buyer by posting on my profile page that I have a 50% high cancellation rate and not only is this posted on my profile page but on every listing I posted & it’s texted in RED. There is NO truth to this accusation & There is absolutely NO justification for this. I have been complaining to them about this and asking for proof and they continue to dismiss me. My messages have been received & the replies I received from 13 different agents have been insensible. It’s all just a chaotic mess on their part. This tells me that they are unable and incompetent to handle their business as a company.

Gather tons of money from sellers. I experienced a switch scam from a scammer and I reported. There are other seller experience similar scam from that scammer. The stupid Mercari auto-approve the return and saying they can’t get me the money back cuz they don’t have enough evidence after I showed them what I sell and this person is reported as a scammer under review. No customer service picked up the phone, and all stupid people working for this company. Wasting my time to talking to these idiots.

This site is a scam. I was harassed and attacked by a seller. they made multiple accounts bought items for me and then left me one star reviews in retaliation for a review that I left for them for an item that arrive damaged. I tried to get help from mercari and sent them screenshots and receipts of the harassment that went on for months but Mercari refused to remove the reviews and did nothing to help protect my safety as a long time seller.

NO CUSTOMER SERVICE!!!!!!! I wished to do shopping on Mercari for the first time and was asked to verify my email and MOBILE NUMBER. Forget a home phone if you still have one. You cannot use it. After trying both of my emails and my mobile phone multiple times, I was able to get verification codes. So I set up an account, logged in and was finally able to message a seller about a color choice, because although the choices were listed they remained gray and didn't turn blue so that you could choose. So a day later, which is today, I went to messages to read whether the seller responded, and the administrator had deleted my message!!!!!!! So I called customer service today after the help center yesterday had been no help to me in verifying and after 10 minutes an automated voice informed me that I needed to go to the help center because the wait was more than 10 minutes and hung up on me!!!!!!!!!!!!!! Do not waste hours like I did attempting to get help.

Worst customer service experience to date. I ordered a vase that the seller improperly packaged and when it arrived to me it was shattered and rendered useless trash. I reported the issue with pictures of the vase, the box on all sides and the label. The app was ridiculously confusing to use and I'm in customer service for a tech company so that should tell you something. The app automatically issued me a credit to Mercari without an option for refund and didn't allow me to rate my order. This felt very scammy and I couldn't find anything else I wanted nor needed so I contacted their support team for help getting a refund. Multiple people replied with generic "macros" as they're called and didn't bother to alter them to fit my unique situation so none of the replies helped and they were all cold. I asked to speak to a manager and oddly get even worse customer service. She told me "Consider listing it on Mercari for a better chance to recoup your money or do as you wish with the item." This was in addition to telling me I can't have a refund, so sorry.

That was her solution to the damaged vase which was clearly explained multiple times to her employees and in their app report, even all the photos were in the thread with her.

I'm appalled at the ludicrous, unprofessional and rude suggestions and lack of real empathy, support or understanding of the situation. How Mercari could even suggest a customer try to resell damaged goods to another consumer, especially when it's a flippin vase is beyond me!

It left me feeling like they don't care what happened, no matter what the customer is not entitled to anything outside of their absurd policies and therefore they don't even bother to read or really care. They just send a canned reply and on their way. I will never use Mercari again. They lost a potential life long customer and gained a Trustpilot review and BBB complaint all over $24. Just wow.

I bought a Tory Burch purse from Wolfie's Grocery on Mercari and was concerned that it was counterfeit or fake when I received due to tag says made in India. If you research the bag is not made in India but China but sometimes Vietnam or Philippians. After research I discovered tags on Tory Burch bags with tags made in India are not authenticate. I reached out to Mercari with concerns and after I sent photos as requested and they said they approve return and sent me a prepaid shipping label. Seller Wolfies Grocery messaged a nasty message to me and I proceeded to ship fake bag back to seller. Wolfie's Grocery then filed a claim to Mercari saying I sent a pair of socks back in box not the fake purse. I already had bought the same purse that was authenticate from another seller and had no reason or desire to keep a fake and risk a refund. Mercari sided with seller and refused my refund. Mercari should have return sent tothem first to verify return then to seller. I filed a dispute with credit card and a claim with better business bureau about this scam! Mercari still allows Wolfie's Grocery to sell fakes on there site and they do not stand behind there customer. The shipping label shows the weight is heavier then what socks would be and Mercari just took the fraudsters word who is selling illegal merchandise with them over the customer who has bought many items without issue in the past. !!! Beware!!!! I will never Buy on Mercari again or Wolfies Grocery. This could happen to anyone.

If ZERO was an option I’d choose that. This crooked company does not give a damn about your item. I had sold a coach purse to someone. They received it and decided to send it back. My luck it was delivered to the wrong address. I called multiple times and it has you on hold for 10 minutes and tells you to go online and the disconnects you… EVERY TIME. well I reached out online and it takes about 3 days to receive a response EACH TIME.
I told them the situation and refused to help any further because FedEx shows it was delivered to the correct city…. Are you kidding me?? yes I’m sure it was. But not at my address. So now I’m at a 280 dollar loss and they are just “optimistic I’ll find it” they have shipping insurance that we pay for… for this reason. This company is so shitty for this. And I will not be selling or buying anymore from this company. I never leave reviews but I would not pass this one up. Don’t risk your items! To whoever calls the shots.. Screw you!

Mercari needs to start doing something about these sellers who just cancel with no reason and allow the buyer to leave a negative review because of this. We invest time and no just money. The buyer I had an almost sale with showed 5 stars but then just cancelled and has no repercussions. Mercari is a poorly run company!

Dave's Sports Shop was extremely rude and unprofessional with a response to an offer.
This is what he wrote to me which is totally
unacceptable because I did not read his policy.

Upon reviewing my policy, if you can manage to grasp it (providing you posess the mental facilities to comprehend it), you may, at that point and time, attempt to make a purchase.
Do me a favor, would ya, son? Follow your little toosties back to the transaction page, and read the note. If you've read it already, go back and read it again. Try reading it slower this time. Don't be afraid to use a dictionary if you're stumbling on the words.

I had a issue with a package stating it was delievered and it never was. I asked my super to check the cameras from my building and the next one (just in case) he did not see any delivery for the time they mentioned. I paid about $100 in total for what I ordered. I notified USPS ahead of time just to be safe. I wrote to Mercari customer service. They told me to wait a certain date to see if I get the package. I ended up opening an investigation through USPS. After some days passed USPS literally emailed me a letter with my tracking #, name, and date stating it was misdelivered and there is no way to retrieve the package. i wait the date I write to Mercari and they said "if it does not show up by tomorrow we will refund you". All of sudden tomorrow came and they claim USPS told them the package was delivered and theres nothing they can do about it. I even sent them the letter of proof and they still said they can't give me a refund this is total BS!!!

I’ve been a long-time seller on Mercari with 170+ sales and all 5-star feedback. I always pack carefully, even let buyers know if an item is fragile. Yet for a tiny $20 order, Mercari blamed me for shipping damage. I pay high fees, follow the rules, and still get treated unfairly. This platform really does not support serious sellers.

In my experience there appear to be many listings for counterfeit Cartier glasses on Mercari. I have reported several listings that seem to be fake, but many of them remain active after being reported.

I appreciate that large marketplaces face challenges with counterfeit items, but stronger enforcement and authentication measures would help protect buyers. When reports are submitted, it would also be helpful if Mercari provided clearer feedback or action on those reports.

I hope Mercari continues improving its monitoring and response to counterfeit luxury goods so buyers can shop with greater confidence.

Absolutely terrible customer service! Purchased an expensive item from a scam seller, item was never shipped out to me. Seller shipped an empty envelope to a completely different address in my city that weighed about an ounce. I experienced this kind of scam in the past from different sellers, they don't ship the actual items...they ship empty envelopes to a different but in the same city so the tracking details just show it was delivered in my city and not my actual address. This is a very common scam. Contacted Mercari, they released the funds to the seller and never gave me a refund! I was left with no item. This was the item ID number: m14923677117. Had to file a dispute with my credit card company. DO NOT purchase anything on Mercari, there is zero buyer protection! There is no protection whatsoever from scam sellers, use Poshmark or Ebay instead. Mercari is the worst!!!

One star is generous. I purchased an item almost a month ago. Nothing arrived. I messaged the seller twice. Then I discovered this seller had her sales automatically cancelled after the required delay with no response 21 times in the last 3 months. I tried contacting Mercari, who said they were glad to help, but have now stopped responding to my inquiries about this bait and switch seller. You can’t rate a seller until after a delivery and not at all if the sale is cancelled. So this seller has a 5 star rating from Mercari and Mercari gets to earn interest on all the fraudulent sales until they are cancelled. Users of Mercari beware.

I've been buying from Mercari for a long time. I've never had problems. I've received everything on time. Very satisfied with my orders. I feel bad for the customers who haven't had a good experience.

They closed my account and support is of no help to transfer my balance so basically they are robbing me. My car is broke down so can't make it to work and haven't had food in 3 days

I purchased an item on February 8th and it hasn't been delivered to me yet. The last scan was February 15th. I reached out to the seller and she stated that the post office told her it's likely lost. She contacted Mercari to inform them and asked that I do the same. I have sent at least 9 messages and their only reply is to keep waiting for the item, although policy says a refund can be requested if there is no movement by 15 days. Mercari is full of donkey doo.

Horrible customer service. As a seller they let buyers cancel items while in transit then blame you for it. They closed my account because I challenged them and they didn’t allow supplements and those would get listed on my multi platform software. Use eBay, Poshmark, Depop, any other platform. Mercari is terrible and other reviews clearly show that.

Terrible company. Do not buy anything on this site. Do what I did and file a complaint with the FTC for allowing the sale of counterfeit merchandise on the Mercari site. Maybe we can help put these scammers out of business.

I was sold counterfeit Apple merchandise, and the site would not refund my money. It also monitors and deletes messages with the seller. In addition, they have only a three-day window for returns, but my product stopped working a couple of days after that. There was no way to know it was counterfeit at the time because the item had serial number that was apparently stolen that I was able to register with Apple. When I brought it in for repair, the retailer told me right away that it was a fake. Mercari was unhelpful, even when I explained the circumstances. The sooner this site goes under, the better for consumers.