I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my... See more
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Review summary
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Carol is very careful to take care of all the main needs of my 2 cats while I'm gone, and leaves me pix and any other comments re my cats' behavior while I'm away. She's very responsible and careful a... See more
Company replied
Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more
Company replied
Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that... See more
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Company details
Written by the company
We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!
Contact info
160 Spear St Ste 1000, 94105, San Francisco, United States
- 6199774284
- bellhop@meowtel.com
- meowtel.com
4.7
Excellent
664 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I was out of state on vacation when my…
I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my kitty. She had excellent communication skills and sent me pictures. I highly recommend Amanda and Meowtel for future visits.
17 May 2026
Unprompted review
Reply from Meowtel
Meow there Michelle, thank you so much for sharing this! We’re so glad Amanda was able to step in and give your kitty such thoughtful care while you were away. We truly appreciate your kind words and look forward to caring for your kitty again soon. 🐾
Meowtel paired us with an excellent…
Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that pictures and short videos were included with each visit, and that Meowtel had the foresight to collect the necessary releases and approvals so that our vet could treat our cats if an emergency arose. Our cats seemed happy and well cared for. We will definitely use Meowtel again.
14 May 2026
Unprompted review
Reply from Meowtel
Meow there, Sean, thank you so much for this thoughtful review! We’re so happy to hear you felt confident and supported throughout the process, and that your cats were happy and well cared for. We truly appreciate your trust in Meowtel and look forward to caring for your kitties again soon. 🐾
Scary sitter makes us second guess ourselves
There is a kitty sitter who is so friendly. After one year my cats started getting sick. First one and two weeks later the other. I used a nanny cam and caught the sitter putting something in my cats food. She said it was an herb from her garden and she has been giving her cats the herb for years in California before she moved to northwest Las Vegas. Her friend I got in contact with said her cat got sick and after nine months got so bad he died. She is now unsure if there is any connection or it's jist a coincidence because the sitter was watching her cat during that time. I would expect they would screen their employees much better. Especially if they are dangers to living pets!! We will never use this company again of the lady in northwest Vegas!! We took our pets to the vet and we're waiting for all the rest of the test results. This woman is cunning and a good manipulator with her sweet innocent facsade. We are livid!!
10 May 2026
Unprompted review
Reply from Meowtel
Meow there, Christina. We’re deeply concerned to read this and are truly sorry to hear about your cats’ health issues and the distressing experience you’ve described.
The behavior alleged in this review would be taken extremely seriously by our team. Sitters are expected not to administer anything to a client’s cats without the client’s knowledge and consent, and all sitters go through an onboarding and background check process before offering services through Meowtel.
At this time, we have not been able to identify a related account or support case based on the information provided here. Please contact us directly at bellhop@meowtel.com with additional details so our team can investigate this matter thoroughly and take any appropriate action.
The safety and wellbeing of cats entrusted to care through Meowtel is something we take incredibly seriously.
Finding Drew
Finding Drew, the cat-whisperer, was the most amazing thing to enable us to leave our Tinkerbell with peace and comfort. Tinkey races out to meet her. We would not have been able to travel without the security of knowing Drew was there.
10 April 2026
Unprompted review
Reply from Meowtel
Meow there, Jennifer! Thank you so much for sharing this heartwarming experience. It means the world to us to know that Tinkerbell feels so happy and comfortable, and that you were able to travel with peace of mind knowing Drew was there. We’re truly grateful to be part of your care team and look forward to caring for your kitties again soon!
Easy to book and pay
Easy to book and pay, background checks on sitters and insurance. Found a great sitter ! Overall a great experience!
19 March 2026
Unprompted review
Reply from Meowtel
Meow there, Barbra! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!
Peace of mind is priceless!
I found the app very easy to use. Easy to research sitters in my area, make a reservation and communicate with the sitter. I especially liked the 'meet and greet' feature. My sitter Karen provided daily updates and photos, and although my cat was skittish, I knew he was being well cared for. Upon my return home, I booked my next reservation with Karen. Peace of mind while on vacation is priceless!
9 April 2026
Unprompted review
Reply from Meowtel
Meow there Pat, thank you so much for sharing this! It truly means a lot! We’re so glad the app was easy to use and that the meet & greet helped bring you peace of mind. It’s wonderful to hear Karen kept you updated and took such great care of your kitty.
We’re looking forward to caring for your kitties again soon 🐾
Great experience!
Great experience. I was nervous about leaving my cats for a week but it worked out beautifully. My sitter suggested a meet n greet a few days prior to my departure. It made me very comfortable. I was able to explain and show my sitter everything they needed. I received photos each day which helped ease my mind that they were ok. I would use the service again without hesitation!
1 April 2026
Unprompted review
Reply from Meowtel
Meow there, R! 😸 Thank you so much for sharing your experience! We’re so glad the meet & greet helped you feel comfortable and that the daily updates gave you peace of mind while you were away. It means a lot to hear everything worked out so beautifully for you and your kitties. Looking forward to caring for your cats again soon!
Michelle is Great
Michelle came on time, fed them , washed a rug with some kitty pee
She even brought Rocky’s food to him.
Watered,fed and changed litter& spent times them
23 December 2025
Unprompted review
Reply from Meowtel
Meow there, Lois! Thank you so much for your review. We’re so glad Michelle was able to take great care of everything. We truly appreciate you trusting us with your kitties’ care, and we look forward to helping again soon!
Meowtel is a great way to care for your cats when you are gone
Meowtel has a good web system, to make appointments with a cat sitter in your area. They also have very good customer support, if you have an issue with the web site. They insure their cat sitters and do due diligence in hiring them. I have liked the two cat sitters I have used through them, very much. They also provided a form about my vet that I gave to both my vet and to Meowtel, in case the cats are sick while I am gone. This makes me feel safer, in leaving my cats in their care. The cat sitter sends you a message, easily accessed, every time they come to feed your cat, empty litter boxes etc. It is nice to see that they are indeed there twice a day, every day.
2 December 2025
Unprompted review
Reply from Meowtel
Hi there, Mary! We’re puuurr-leased to hear that Meowtel has helped you feel confident and at ease while you’re away from your cats. It’s wonderful to know that our sitters, support team, and safety measures made a positive difference for you. We truly appreciate you taking the time to share your experience, and we look forward to caring for your kitties again soon!
BonnieJean Grady is terrific!
BonnieJean Grady is terrific! She provided personalized care to each of my cats, who have very different needs. I felt very comfortable having her provide car in my absence. She communicated with specific feedback on their status at each of her visits,
11 December 2025
Unprompted review
Reply from Meowtel
Meow there, Viriginia! We’re so happy to hear how wonderful your experience was with BonnieJean! It means a lot to know that she took the time to understand each of your cats’ unique needs and kept you well-informed throughout her visits. We look forward to caring for your kitties again soon!
Great Service
Our cat sitter, Meredith was terrific. As well as daily updates and even pictures, we received peace of mind. Our vacation was worry free knowing our Gator was in such good and caring hands. Priceless!
Scheduling visits via the Meowtel site was easy to do.
We will definitely use this service again and would recommend to our friends.
22 November 2025
Unprompted review
Reply from Meowtel
Meow there, Heidi! Thank you so much for the kind words! We’re thrilled Meredith took great care of Gator and kept you feeling worry-free while you were away. We look forward to caring for Gator again soon!
Rebecca from Meowtel
Rebecca was very nice, professional, took notes. I would highly recommend Meowtel Rebecca for cat sitting!!
7 December 2025
Unprompted review
Reply from Meowtel
Meow there, Kerri! Thank you so much for the kind words about Rebecca. We’re thrilled to hear she was professional, thoughtful, and provided great care. We truly appreciate your review and are looking forward to caring for your kitties again soon!
Would recommend
We love our sitter from Meowtel! It is also easy to book, communicate, and navigate the website
6 December 2025
Unprompted review
Reply from Meowtel
Meow there, Elisabeth! We’re so happy to hear how much you love your sitter and that booking and communication have been a breeze. Thank you for trusting Meowtel and we’re looking forward to caring for your kitties again soon!
Contract Discrepencies/Sitters Lament on Working with Them
I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date between 24 hours of the booking. According to Meowtels cancellation contract "Cancelation within 24 hours of the start date": No refund will be issued for cancelations within 24 hours of the start date. The sitter will keep 100% of their planned earnings. We appreciate your respect for your sitter’s time" Well unfortunately for me, they did not honor this at all, as the client just decided to stop communicating with Meowtel after booking and putting their credit card on file. Apparently contracts mean nothing to this company.
They also take 30% of my fees, and I do a free "meet and greet" which I dont get paid for.
They offer no ACH banking and you are forced to get your money through Paypal. In the end, some of the clients I have worked with are very nice, but the organziation really screwed me in the end.
25 November 2025
Unprompted review
Reply from Meowtel
NOTE: It appears this review may be a duplicate of feedback you previously shared on 11/25/25, but we still want to provide clarity for anyone reading.
-----------
Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience.
For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community.
One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies.
We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50
We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82
We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.
Bad contracts against sitters
Contract Discrepancies/Sitters Lament on Working with Them
I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date between 24 hours of the booking. According to Meowtels cancellation contract "Cancelation within 24 hours of the start date": No refund will be issued for cancelations within 24 hours of the start date. The sitter will keep 100% of their planned earnings. We appreciate your respect for your sitter’s time" Well unfortunately for me, they did not honor this at all, as the client just decided to stop communicating with Meowtel after booking and putting their credit card on file. Apparently contracts mean nothing to this company.
They also take 30% of my fees, and I do a free "meet and greet" which I dont get paid for.
They offer no ACH banking and you are forced to get your money through Paypal. In the end, some of the clients I have worked with are very nice, but the organziation really screwed me in the end.
22 November 2025
Unprompted review
Reply from Meowtel
Meow there, Tara Cat.
Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience.
For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community.
One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies.
We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50
We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82
We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.
The cat sitters are inconsiderate
The cat sitters are inconsiderate and undependable you will be disappointed if you use this company!
24 November 2025
Unprompted review
Reply from Meowtel
Meow there, Raul! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with your sitters wasn’t what you hoped for.
While we’re unable to discuss the specifics of individual cases publicly, please know that we take sitter performance and client satisfaction very seriously. Meowtel’s platform is committed to ensuring a high standard of care and professionalism among our sitters.
If you’d like to share more details or if there’s anything you’d like us to look into further, please email us at bellhop@meowtel.com and we would be happy to investigate your concerns. Thank you!
it's easy to look through
it's easy to look through, read reviews and find a catsitter - and I had amazing luck with the first one I tried, who's taken great care of our two cats over the past year. seeing my catsitter's schedule, messaging her, and booking/tipping on the platform are all really easy. also some of the things on there, like vet permission forms (in case something terrible happened) or the consistent images of visits (including documenting feedings and litter box conditions) are clearly meowtel policies which I appreciate
20 June 2025
Unprompted review
Reply from Meowtel
Meow there, Lindsey! Thank you so much for your thoughtful review. We’re really happy to hear that the platform has been easy to use and that you’ve had such a great experience with your sitter over the past year. It means a lot to know that the features we’ve built help give you peace of mind while you’re away. We appreciate you being part of the Meowtel family and are always here when you need us!
My previous cat sitter (who lived below…
My previous cat sitter (who lived below me) left for college in August and I was at a loss as to how to care for my Jazzy while traveling. Luckily I found Meowtel and the best of the best, Natalie. I have now had Natalie care for Jazzy 3 times, Labor Day Weekend, 5 days in October, and just recently. Along with her expert and excellent care of a very shy kitty, she was willing to extend her visits while I was stuck in Dallas for 2 extra days due to flight cancelations. I whole heartedly recommend Meowtel and Natalie (if in the northern NJ area).
11 November 2025
Unprompted review
Reply from Meowtel
Meow there, Joanne! Thank you so much for sharing your experience. We’re delighted to hear how well things have gone with Natalie and how much peace of mind her care has brought you. It’s wonderful knowing Jazzy is in such good hands each time you’re away. We truly appreciate your recommendation and look forward to being here for you both whenever you need us
They are so fast to respond
They are so fast to respond. Some would say they are Perrrfect!
25 September 2025
Unprompted review
Reply from Meowtel
Meow there, Shavone! Thanks so much for your kind words. We’re thrilled to hear you’ve had such a purr-fect experience with us. We look forward to caring for your kitties again soon!
Trust worthy, affordable
Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips to Vets, God forbid, that becomes necessary. Extensive reviews are available for all potential sitters. Daisy, the young woman we hired to sit with our three cats twice a day. She feed them, refreshed water and cleaned out litter box. Wife and i were thrilled with her attention to our cats and she sent photos and short videos, she was absolutely terrific, and we will use her services in the future!
7 September 2025
Unprompted review
Reply from Meowtel
Meow there, Chris! Thank you so much for sharing your experience with Daisy. We’re delighted to hear how well she cared for your three kitties and that you felt so reassured with her updates, photos, and videos. Providing peace of mind while keeping cats happy and cared for is exactly what we strive for, and we’re thrilled Daisy delivered that purrfectly. We look forward to helping with your future cat-sitting needs!
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