While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bad experience!! My order has been lost by the delivery company. I should have taken more notice of the bad reviews… This company has a bad distribution network and is in need of a serious reorgan... See more

Rated 1 out of 5 stars

At 4th January bought a chair. Never arrived. After several e-mails Ivwas told that I'll have a refund. Today: 8th October, still waiting for the refund.

Rated 1 out of 5 stars

Delivery services never showed up. Automatically sent package back to sender, without any option to contact. Menzzo customer services is inexistant. I did receive one mail, telling me they will f... See more

Rated 4 out of 5 stars

They were a little delayed in delivery by a couple of days but when I reached out I got a prompt response. Seeing the previous bad reviews I was a little nervous but honestly the headboard we ordered... See more

Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Brilliant quality and price …

They were a little delayed in delivery by a couple of days but when I reached out I got a prompt response. Seeing the previous bad reviews I was a little nervous but honestly the headboard we ordered came exactly as described online in perfect condition. For the prices and quality I think it was worth the risk - might even order with them again

6 December 2023
Rated 5 out of 5 stars

It was good

It was good, just a lenghty delivery period (6+ months). But packaging and product were good!

9 August 2023
Rated 1 out of 5 stars

Non-functional Customer service

I bought a coffee table and it arrived with a missing part. I tried to contact the customer service but no response has been received and no one is talking to me to try and resolve it. So now I have a product which I paid for and can’t use it. Do yourself a favor and don’t buy there! It’s a scam!

1 August 2023
Rated 1 out of 5 stars

SCAM

SCAM - buying with caution
Best to avoid the site, but if you want to shop here. Avoid using direct debit. Use a Credit Card or Paypal because this company will NOT refund your money even though it did not deliver your order, or order has been returned to its WH.

11 August 2023
Unprompted review
Rated 1 out of 5 stars

Closet took over 8 months to be delivered

We ordered a closet that would be delivered in 12 weeks. But eventually it was about 8 months. Communication about delays was bad, only after we e-mailed or called when the closet hadn’t arrived when it was supposed to (again). Will never order from Menzzo again.

26 July 2023
Rated 4 out of 5 stars

Acceptable

The chairs themselves are decent, but multiple screws were missing on one of the chairs (Menzo did reimburse them). However, the GLS delivery is unbelievably bad. They tell you every day they're coming but they don't. And when they do, they send the email an hour earlier (They told me they will be coming at 9 AM on a Working day!). On top of that, the packaging was damaged and carelessly handled.

11 July 2023
Rated 1 out of 5 stars

A complete SCAM!

A complete SCAM!
Avoid this website. They take your money and never deliver the goods or return the money.
The "customer support" is incompetent, unmotivated and, based on the value of the emails they send, can be replaced by monkey.
Save your money and mood by not buying anything from this scam operation.

24 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look