Menzies Aviation Reviews 402

27 April 2026 1421: I am at the Denver airport gate B46 awaiting a flight to Seattle. In the 2 hours that I have been here, I've had 12 Menzies Aviation employees around me acting incredibly unprofessional. Some of the males are cat-calling (look it up if you are too young to understand) United Airline females coming and going from the desk at the gate. Some of the males and females are playing grab-ass (DITTO), and not a single one has done anything to earn their pay. One of them dropped an empty water bottle on the floor, looked at it,and walked away. Meanwhile, most of them have seen it, kicked it, walked around it, or pushed a wheel chair over it (I have pictures and will see if I can upload them). Every person in this group is a horrible representation of their company.

I was recently charged $503.70 in storage fees passed on by Hobbs Global Logistics for the package referenced below, and I feel this situation warrants a closer review.

According to the timeline, the notification email was forwarded to Hobbs Global Logistics immediately upon receipt. However, it appears the original email had been quarantined by Office 365 and was only released sometime later, which likely contributed to the delay.

What’s concerning is that my contact phone number is clearly listed in the documentation, yet no attempt was made to reach me via phone call or text message. Given how unreliable email delivery can be, relying solely on that method seems insufficient. Additional measures—such as using a read receipt or following up when no response is received—could have helped avoid this situation.

Furthermore, the storage charge itself seems disproportionately high. The package footprint is just 0.46m², and the fee appears excessive for such a short duration, especially when typical commercial storage rates are under $20 per m² per day.

Overall, I would strongly recommend that I was recently charged $503.70 in storage fees passed on by Hobbs Global Logistics for the package referenced below, and I feel this situation warrants a closer review.

According to the timeline, the notification email was forwarded to Hobbs Global Logistics immediately upon receipt. However, it appears the original email had been quarantined by Office 365 and was only released sometime later, which likely contributed to the delay.

What’s concerning is that my contact phone number is clearly listed in the documentation, yet no attempt was made to reach me via phone call or text message. Given how unreliable email delivery can be, relying solely on that method seems insufficient. Additional measures—such as using a read receipt or following up when no response is received—could have helped avoid this situation.

Furthermore, the storage charge itself seems disproportionately high. The package footprint is just 0.46m², and the fee appears excessive for such a short duration, especially when typical commercial storage rates are under $20 per m² per day.

Overall, I would strongly recommend a review of these charges, as both the communication process and the resulting fees raise reasonable concerns. I was recently charged $503.70 in storage fees passed on by Hobbs Global Logistics for the package referenced below, and I feel this situation warrants a closer review.

According to the timeline, the notification email was forwarded to Hobbs Global Logistics immediately upon receipt. However, it appears the original email had been quarantined by Office 365 and was only released sometime later, which likely contributed to the delay.

What’s concerning is that my contact phone number is clearly listed in the documentation, yet no attempt was made to reach me via phone call or text message. Given how unreliable email delivery can be, relying solely on that method seems insufficient. Additional measures—such as using a read receipt or following up when no response is received—could have helped avoid this situation.

Furthermore, the storage charge itself seems disproportionately high. The package footprint is just 0.46m², and the fee appears excessive for such a short duration, especially when typical commercial storage rates are under $20 per m² per day.

Overall, I would strongly recommend a review of these charges, as both the communication process and the resulting fees raise reasonable concerns., as both the communication process and the resulting fees raise reasonable concerns.

Menzies in the Isle of Man what can I say about it besides no compassion or customer service at all. Attended a funeral and was 5 minutes late for check in. Duty manager wouldn’t even call through and attempt to see if I was allowed to go on. Just completely rude and unhelpful went to information and they were amazing the lady behind the counter and head of security went to speak to her and agreed to fast track me through. They agreed I was late but they were not boarding for 20 minutes and had plenty of time and she could have agreed to get me on the plane. It’s a small airport from the security to gates is literally a 2 minute walk and it was not busy. Even after head of security spoke to her still a no and unhelpful. Think I’ll get the boat in future at least the steam packet knows how to help people rather than be a jobs worth and not be helpful in any way. The duty manager was shocking and needs to find a career outside of customer services.

After our long journey from St Louis MO to Alicante with connections in Minneapolis and Amsterdam including several flight delays we arrived to Alicante exhausted and frustrated with learning about our lost luggage. We quickly regained confidence in our luggage being located once we were greeted by Hector at the Alicante Menzie Aviation airport location. Not only did Hector provide his assistance as we were completing the digital claim form, but he also assured us that he would be in touch once our luggage arrived. We were also provided a WhatsApp number for communication which Hector and his team were quick to reply to our inquiries. We also received an email with our reference number for further tracking of our luggage. We received a message that our luggage arrived to Alicante the next day along with time we could expect our luggage to be delivered to our Airbnb along with updates regarding driver arrival. Hector and the Menzies Aviation Alicante team made this unfortunate situation so surprisingly tolerable. We cant express our appreciation enough for the amazing service and confidence that they provided us. Thank you so very much for turning a dissappointing situation into a positive experience.

The security ‘person’ personnel number 620373, was beyond rude, our minor age 13 did not address her, just said something in her own language ( that means mercy) and personnel number 620373 shouted to her to shut up! Her mother replied and told her not to speak to the child in this way and she pushed us blocking our way and said you are not flying! She will of course face legal action from our part.
Menzies is a horrible company, which does not either properly train their personnel and definitely does not screen properly their mental state before proceeding to hire them. Unstable persons should not be in customer service.

Is there a zero??? What rude vile unhelpful unfriendly staff !!!! I will never go through Amsterdam Airport again !! The way I was spoke to at the check in desk was disgraceful! I was already checked in all I needed was a label for my childs car seat I had to sit and wait for 2 hours for a desk to open with a child we were so tired and fed up, when I said to the girl in a absolutely normal tone, that it's very unfair on families to have to wait, she threatened to not let me on my flight, well I ended up in floods of tears the whole way through security passport control and to the gate. Totally unnecessary!!

I travelled with my family, staff travel in October of 2025 from OTP to LHR. There were no available seats as the flight was full and we went to the BA help desk to ask if we can be rolled over to the next available flight. The Menzies staff was super rude and arogant, they didn’t even pay attention to us, they were too busy chatting and looking at the computer.
They told us, no, you have to do it yourself.
They were super rude. As staff we have priority to be rolled on to the next flight, but apparently they were busy chatting away to even care.
I left very disappointed and shocked, as a Romanian citizen who works at LHR, their behaviour towards us was very disappointing.

Booked with British Airways 84 from YVR to CPH. Would give this company a 0 star if there is an option. Such a bad company lying to customers and can offer a solution. They lost our stroller in London LHR and promised to get it delivered to our hotel the next day. Then they said no one can deliver, we can pick up 930 am the following day. We are flying 5am to Switzerland and they cant even do something so we can pick it up at the airport before we fly. The lady on the phone was so unprofessional, hang up on us because they know they screwed up our trip. It is a double stroller for my 2 kids, my older kid has problem walking and this really ruined our Euro trip. Worst customer service I ever experienced. This company should be removed if they continue this bad service, no passenger should experience this. 👎👎👎

We collected our two cats from the Perth Airport cargo facility on 31 January 2026. The handover experience was extremely distressing and left us feeling unsafe and unwelcome while collecting live animals.

Following a formal complaint, we were advised that CCTV was reviewed but it did not contain audio, so the exact words used at the handover point could not be independently confirmed. We were also advised our cats were released in good health and handled in accordance with procedures.

Mezies later acknowledged (through the investigation outcome provided to us) that the incident arose after a staff member misdialled our phone number and inadvertently spoke with an unrelated third party, which triggered confusion and escalation. Menzies apologised for the error and advised that the matter was addressed internally, with procedures reinforced and incorporated into retraining/onboarding.

The customer experience at collection was poor enough that we have no confidence in using this facility again for pet transport handovers. We will not use Menzies for future animal shipments and will choose alternative arrangements. Given Virgin Australia Cargo utilise Menzies we will not be utilising Virgin Australia Cargo again for future transfers.

In my opinion, the professionalism and communication at the point of handover fell well below what is acceptable when families are collecting animals.

We got our stroller only 1 HOUR! Late and to make it even worse it was broken and we couldn’t get a single cent for it even though it was broken

Because of this joke of company, we have a deelay of 4 hours because they can t remove the ice from the plane, we live in 1800 , meanwhile in China they have robots those people aren’t able to remove the ice from a plane…

Very disappointing experience with Menzies. After my luggage was lost, there was absolutely no communication. They did not answer phone calls or respond to emails. The only way I was able to get any information was through LOT. I had to go to the airport three times myself to search for my luggage. Extremely frustrating and stressful situation.

I've used Menzies Brisbane's service ~250 times since 2014. I consider myself to be a pacifist, but if there was a magic button that would destroy that company, I would press it without hesitation and with the evilest cackle. Then I would dream of the time I pressed that button over and over again for the rest of my life. I would be complete.

I landed at 22:20 and now 22:52 still waiting for my suitcase. 2 other planes have landed after mine and they got their luggage! How can they take from my personal time, I have been waiting for a long time and still currently still waiting what a waste of time

Always delays for luggage often an hour wait. Priority luggage actually seems to be last to belt. Very slow service.

Bag lost by KLM on the way to Porto.
Reported the bag missing, and was promised it would be delivered within a day.
I called the next day and they said they had tried to call me and deliver it. But nobody called and nobody tried to deliver.
Next day same story. No call, no bag.
Eventually after 30 minutes on the phone to an agent trying to stay reasonable and getting really fed up the agent suddenly said that he had ‘new information’ that the bag was at the airport and I could go pick it up.
Utterly pointless company.

In attempt too retrieve lost luggage from Menzies perth office i waited over an hour and was palmed off by multiple people just to be told i cant receive it. Everyone i asked help from was extremely rude and made me feel as if i was a nuisance for asking any questions. Extremely disappointing.

Cristina Freire at Lisbon Airport Lisbon Portugal went on her own time to help me, my wife to locate my elderly sister she didn't have to do it, but wanted to help us. Cristina Freire went above ,beyond we could not thank her enough she was very nice, very professional, and courteous. Cristina Freire is an asset to the team ,Menzies Aviation company at Lisbon Airport Portugal.

Subject: Formal Complaint Regarding Denied Boarding – Flight F3 542 (31 December 2025)
Dear Menzies Aviation Team,
and I am writing to formally lodge a complaint regarding my experience with one of your employees at the Menzies Aviation Jordan branch on Wednesday, 31 December 2025.
I was booked on Flyadeal flight F3 542 traveling from Amman to Riyadh on 31/12/2025.
Booking reference: P4IT8V – 312617043408.
Unfortunately, due to the conduct and lack of proper judgment of a Menzies Aviation employee, Ms. Dima Zrani, who was responsible for boarding that flight, I was denied boarding and consequently missed my flight.
Ms. Zrani insisted that I must present my Saudi visa exclusively through the Absher application. Despite my explanation that Absher is not the only acceptable method to verify visa validity—and that a PDF visa or verification through other official systems such as Muqeem is also acceptable—she refused to review any alternative documentation. I hold a valid Saudi iqama, and as I have traveled between Jordan and Saudi Arabia multiple times during 2025, I am familiar with the applicable entry requirements.
During our interaction, Ms. Zrani dismissed my explanation and stated that it was not true that I had traveled from Jordan to Saudi Arabia five times that year, which implied that I was being dishonest. This behavior demonstrated a serious lack of professionalism, customer service skills, and respectful communication.
Due to her refusal to verify my visa through acceptable and authorized methods, I was unable to board the flight and suffered the following financial and professional losses:
• Cost of a new flight booked for the following day: 139 JOD
• Taxi fare back to the city: 20 JOD
• Hotel accommodation for one night: 100 JOD
• Missed an important business meeting in Riyadh
The following day, when I returned to the airport, another employee confirmed that any official document proving valid visa status or compliance with the 30-day rule outside Saudi Arabia was sufficient. I traveled successfully, and Saudi immigration permitted my entry without issue, which clearly confirms that presenting my visa via the Absher application was not mandatory.
In light of the above, I formally request:
1. Corrective and disciplinary action to be taken regarding the employee’s conduct and lack of regulatory knowledge.
2. Reimbursement for all expenses incurred as a direct result of being denied boarding due to incorrect handling of my case.
3. Assurance that staff members are properly trained on Saudi entry requirements and customer service standards to prevent similar incidents in the future.
I trust that this matter will be taken seriously and addressed promptly.

Having arrived at Manchester airport to travel to Boston with Aer Lingus to discover that my ESTA had been unexpectedly revoked, I can't speak highly enough of the check-in staff member, Kerry, who went above and beyond to help me, to reassure me and generally look after me. She is a credit to the company and a thoroughly fabulous person!