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Rated 4 out of 5 stars

Mentordial has been a simple, accessible, and valuable service for expanding knowledge about product professionals and norms of the field. I like the range of people and experiences that are available... See more

Rated 2 out of 5 stars

Unfortunately, they have no control over the mentors listed, which is why the service standards cannot be met. I have had issues like; no show, not prepared, and most of the conversations felt li... See more

Company replied

Rated 5 out of 5 stars

Great product and very helpful for all users! If you are stuck or want a direction as to how the mentors have excelled and reached the peaks in their respective fields, this is the place to be. You do... See more

Rated 5 out of 5 stars

I’ve had an excellent experience working with MentorDial. I’m starting a new business and was easily able to connect with two superstar mentors who were able to help me fill in critical gaps. What... See more

Company details

  1. Business Management Consultant

Written by the company

mentordial.com is a marketplace where people can talk to high-profile mentors for 1:1 advice, feedback and inspiration


Contact info

4.2

Great

TrustScore 4 out of 5

23 reviews

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Rated 1 out of 5 stars

Disappointment and Fraud

I am writing to express my deep dissatisfaction and frustration with the recent experience I had while attempting to cancel my subscription to Mentordial.com.

A month ago, I made the decision to cancel my subscription through the Mentordial.com website. I followed the cancellation procedure as outlined on your website, but to my dismay, the cancellation did not go through successfully. Concerned about the situation, I also filled out the contact form on your website to notify your team about my cancellation request.

To my astonishment, I later discovered that my credit card had been charged for the subscription amount despite my efforts to cancel it. This was a major inconvenience and disappointment, as it is clear that your website's cancellation process was not functioning correctly. I am certain that I am not the only customer who faced this issue.

In my attempt to address this matter promptly, I called Mentordial.com's customer support hotline on 9/25/2023, hoping for a swift resolution. However, I was met with a disheartening response. The customer support representative I spoke to was uncooperative and bluntly informed me that my subscription amount could not be refunded. This response is baffling, as it is clear that your website was experiencing technical difficulties with the cancellation process, and the support team was well aware of this issue, given the influx of similar complaints from other customers.

I would like to emphasize that I followed the instructions provided on your website diligently, which included using the website's cancellation feature and sending a message through the website's contact form. Despite this, I was still charged for the subscription.

I find this situation highly disappointing, and I believe it reflects poorly on your subscribers and the overall user experience provided by Mentordial.com. I trust that you will treat this matter with the urgency and seriousness it deserves and provide a prompt resolution.

25 September 2023
Unprompted review
mentordial.com logo

Reply from mentordial.com

Hello, I am sorry that you had a negative experience. We've never had something like this happen before. Unfortunately, we never received your intent on cancellation, nor did you email us about the problem with our website. We've had people cancel their subscriptions in the last month without issue. If we had known about this beforehand, we wouldn't have had any problem providing a refund. We won't have a business if we refund whenever someone wants to cancel their subscription. Next time, please inform the company beforehand that you wish to cancel so you don't run into this issue.

Please note almost all of our customers have had positive experiences on mentordial. Even this custom gave our mentors positive reviews. He gave us a 1 star because he forgot to cancel his subscription on time.

Rated 5 out of 5 stars

Great experience

Great experience! I had the opportunity to find a couple of highly professional mentors. It's important to allow some time for a warm-up during the first meeting, but if you come prepared with a well-crafted request, I'm confident you'll receive a wise answer.

Or a wise question at least.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

This is the essence of opportunity

This is the essence of opportunity.
A modest fee and voila! Access to industry experts who've travelled many roads and bring excellent lessons from that experience.

The Mentordial mentors are often at key positions in industries and moreso, they've found where the pitfalls are too.

Great guidance, feedback, constructively offered.

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic product management mentors…

Fantastic product management mentors that have provided detailed insights into my career and skillset. Mentors are high quality for the PM space and have been reliable. It's refreshing to meet skilled PMs willing to mentor and share experiences and help guide you with issues creating roadblocks.

22 March 2023
Unprompted review
Rated 4 out of 5 stars

A great site to source mentorship of many levels.

Mentordial has been a simple, accessible, and valuable service for expanding knowledge about product professionals and norms of the field. I like the range of people and experiences that are available. I'm still getting used to the service, in order to know how best to leverage the higher-rate mentors. I think there's some practice, or guidance, to prepare for the time together in mentorship, and maximize it.

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Worth every cent

Worth every cent. Was able to get mentorship from people that I would have never met if not for mentordial.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent mentors and overall great offering for PMs

Excellent mentors who are helpful and engaged. I think the membership program has tremendous value. As a PM this is like gold for, the opportunity to quickly learn from others to then implement at my job. The quality of the mentors is fantastic and their experience is relevant. Excellent customer service - the team is incredibly responsive and works to solve any issues and give advice on how to use the service.

21 January 2023
Unprompted review
Rated 5 out of 5 stars

Cool experience as a mentor

I have been a mentor on mentordial for about a year now and love the service. It gives me the opportunity to connect with many smart people that are just starting out their career. I am very happy when I can connect with a mentee and get the feeling that I am helping. Their is also a cool Slack group to connect with other mentors. A great network.

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Great product and very helpful for all users! If you are stuck or want a direction as to how the mentors have excelled and reached the peaks in their respective fields, this is the place to be. You do need to have a curiosity for knowledge and be open to accept your strengths and weaknesses based on the mentors' feedback.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

A Best Mentorship Hub

During Covid, I have a hard time getting in touch with mentors. Mentordial changed the dilemma into advantages by offering various mentors and having quality discussions. Mentordial optimized my mentorship experience as much as they could. I'd appreciate it! And I would like to be a mentor at Mentordial to give back to the community in the future.

18 November 2022
Unprompted review
Rated 5 out of 5 stars

This website is absolutely amazing

This website is absolutely amazing. I’ve been spending hours and hours sourcing people on upwork and similar site, and then came with a subscription-based model, you can choose top leaders in different areas and all we need to do is to book a time with them. Once I saw how it woks, I immediately subscribed to the yearly plan. The majority of the mentors are included in the plan and some charge from 60 to 370 USD, which is no big deal, since you’re talking to very high experienced people, which you wouldn’t find easily to have a strategic conversation. I had 2 mentorship sessions with amazing people to discuss about my metaverse GoBrunch and highly recommend the service. I really believe MentorDial is the future, not only for people seeking advising, but for hiring professional services in a smart subscription-based model.

27 October 2022
Unprompted review
Rated 2 out of 5 stars

Quality of Hosts

Unfortunately, they have no control over the mentors listed, which is why the service standards cannot be met.

I have had issues like; no show, not prepared, and most of the conversations felt like the mentor was just winging it.

I like the idea of the platform [and similar out there], I felt that with monetization - a user can get what they want, but the mentor mentality is something that either has to be coached and followed up on or a host should just have it!

28 August 2022
mentordial.com logo

Reply from mentordial.com

Hi Ankit! Thank you so much for your feedback. It really helps to improve our service and bring a higher quality to mentees. We would love for you to keep in mind, however, that the mentors are volunteering their time. The small fee we ask you to pay is used to run the page. No one is receiving a salary at mentor dial. We are all volunteers. As such, it can happen that a call is rescheduled. That said, we are vey sorry for the no show. We have a very selective process to accept mentors on the platform. In fact, the acceptance rate is lower than the admissions rate of Harvard. Once a mentor has more than one no-show per month, we let the mentor go. Additionally, the rating each mentee leaves about the mentor post the call also helps us to decide which mentors to keep.

We will take your feedback seriously and keep improving on the service. Best, Alice

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