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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to significantly reduce the time spent on documentation, allowing them to focus more on client sessions and improve overall service quality. Many highlight the app's ease of use, accuracy, and the comprehensive, detailed notes it generates, often exceeding what they could produce themselves. People appreciate features like in-app recording, various note formats, and seamless integration into their workflow, describing it as a "game changer" that enhances efficiency and effectiveness. However, some customers also noted occasional issues, such as the app freezing and crashing their computer, or difficulties with treatment plans not updating or being generated piece-meal. A few people mentioned that the detailed notes could sometimes be too extensive for charts, and there were requests for a condensed version. Additionally, some users experienced problems with notes not being generated or units not being replaced due to errors, and a desire for an "apply-all" edit feature to remove repetitive phrases like "(client)" was expressed.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is intuitive, easy... See more

Service

Consumers find service to be positive. Many reviewers appreciate how the service saves them significant time... See more

Application

Clients share positive opinions on the app, with many considering it an amazing and helpful tool for managing... See more

Product

Customers had positive experiences with the product. Many reviewers describe it as a "game changer" that... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the accuracy, reliability,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This application has improved my ability to get my progress notes completed in a timely manner. I went from taking weeks to hours to complete my notes. I now usually complete my notes the same day of... See more

Company replied

Rated 5 out of 5 stars

As a therapist one of the most time consuming parts was documentation. Mentalyc has helped me so much by taking that burden. It's simple to use and accurate. I've never had a client decline it's use.... See more

Company replied

Rated 5 out of 5 stars

Mentalyc has allowed me to stay present during my sessions. Before, I would need to keep mental notes to ensure I capture as much details as I could to create a note. Now, with Mentalyc, I don't have... See more

Rated 5 out of 5 stars

Mentalyc has helped save thousands of hours on notes for all the clients that I meet with and assist. I would not be as efficient and effective as a therapist if it weren't for this system. Thank you... See more

Company replied


Company details

  1. Mental Health Service
  2. Medical Transcription Service

Written by the company

Mentalyc is the first AI-scribe for psychotherapists, which extracts therapy notes directly from the audio recording of a therapy session, saving up to 30% of therapists' working time. We plan on further expanding into therapy analytics, helping therapists make better decisions. We comply with data privacy regulations and can be used either as a stand-alone web app or integrated with other therapy platforms and tools.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

71 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

A Time Saver!

Mentalyc has been helpful in staying on top of my notes. Taking my notes from the meetings and creating polished progress notes.

30 April 2025
Unprompted review
Mentalyc logo

Reply from Mentalyc

We love this! from rough notes to polished progress notes is exactly the transformation we aim for. Thanks, Jess!

Rated 4 out of 5 stars

I enjoy how the system ties notes…

I enjoy how the system ties notes together. However I do not like the fact that the treatment plan does not update or able to update in system.

30 April 2025
Unprompted review
Mentalyc logo

Reply from Mentalyc

Thanks for sharing this, really glad you like the note-taking. On treatment plans, that’s helpful feedback and something we’re actively improving. Appreciate you calling it out.

Rated 5 out of 5 stars

Mentalyc Has Been a Game Changer

Mentalyc has been a game changer in the work I do. The amount of time I spend doing case notes has drastically decreased. The notes that are created are comprehensive and capture each session very well. I am so happy I started using Mentalyc.

30 April 2025
Unprompted review
Mentalyc logo

Reply from Mentalyc

This means a lot, Stephanie — especially hearing how much time it’s saving you. That’s a big part of why we built Mentalyc.

Rated 5 out of 5 stars

This is an amazing application

This is an amazing application. It frees up so much time. At first I was skeptical but after using it, I can’t imagine not having it

25 April 2025
Unprompted review
Mentalyc logo

Reply from Mentalyc

We hear this a lot — skepticism at first, then can’t go back 😄 Thanks for giving Mentalyc a shot, Alicia!

Rated 5 out of 5 stars

Game changer and time saver

Mentalyc has allowed me to stay present during my sessions. Before, I would need to keep mental notes to ensure I capture as much details as I could to create a note. Now, with Mentalyc, I don't have to focus on keeping mental notes for Mentalyc does that for me. Game changer and time saver!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Reduces busy work, increases client rapport

I’ve been using Mentalyc for over a year and it has made a noticeable difference in my workflow. It saves me about 3 to 5 hours each week on documentation, which has really helped reduce the mental load that comes at the end of the day.

I mostly use it for progress notes and reviewing insights, especially related to the therapeutic alliance. I find it really helpful to see where rapport is strong and to check in on how much I'm talking compared to the client. These insights have helped me make small but meaningful changes in how I show up in sessions.

It's very easy to use and integrates smoothly into my process. Clients have even mentioned that they appreciate how present I am during sessions, since I’m not worried about taking notes at the same time.

I’ve noticed that the platform keeps improving, especially around supporting continuity between sessions. I'm looking forward to seeing more updates in that area. Overall, Mentalyc is a solid support tool that helps me stay focused on clinical work while keeping up with documentation.

30 April 2025
Unprompted review
Rated 4 out of 5 stars

The sessions' summaries and insights…

The sessions' summaries and insights are constructive. As someone with a full caseload, I can attest to the helpfulness of this app. It has saved me lots of hours of work, which in turn has been beneficial to my wellness and my clients, too.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Mentalyc has Saved My Profession!

My experience with Mentatalyc has been transformative and has significantly supported me in mastering one of the most challenging aspects of my work as a therapist: completing paperwork. As a second-language learner, I initially found this process particularly difficult. Mentatalyc has given me renewed hope that I will eventually be able to provide therapy to clients who require insurance coverage.

Mentalyc has been proactive in enhancing and improving this tool. One of my recent favorite features is the Session Analytics, which provides valuable feedback on my work with clients. It offers suggestions for improvement and highlights positive aspects.

One feature I would appreciate to be an option is the ability to access the couples, child, and family progress notes and treatment plans with the Basic Subscription. As an independent therapist seeing approximately 15 clients a week, I require around 60 notes per month. Currently, I find that being force to get the Pro Subscription is not cost-effective given my needs, as I am unable to fully utilize all the notes and features included.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Mentalyc has been a great tool to…

Mentalyc has been a great tool to manage documentation for my practice. It captures all the necessary clinical points needed for a progress note, especially for insurance requirements. The treatment plans are direct and concise.

30 April 2025
Unprompted review
Rated 4 out of 5 stars

Accurate and helpful

Most clinicians agree that documentation is a necessary evil. I’ve struggled with my timeliness in completing progress notes for my entire 15 year career. Until Mentalyc. It has completely changed the game for documentation. It’s accurate but gives you the freedom to edit ensuring thorough and correct documentation. The Treatment Planning and Supervision features have also become proven time savers. I tell everyone it’s the best money I spend every month!

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Accuracy and Intuitive…

Outstanding Accuracy and Intuitive Simplicity!

I absolutely love using Mentalyc for my clinical notes! The accuracy is remarkable, making my documentation process quicker and stress-free. The intuitive nature of the notes perfectly matches how I think and practice, streamlining my workflow effortlessly. I also appreciate how simple and user-friendly the software interface is, allowing me to navigate easily without feeling overwhelmed. Plus, the flexibility in customizing controls is a huge bonus, fitting seamlessly into my daily routine. Mentalyc has truly elevated the quality and efficiency of my clinical documentation—highly recommended!

30 April 2025
Unprompted review
Rated 4 out of 5 stars

Mentalyc has been a time saver for me

Mentalyc has been a time saver for me. I use both the record and describe option in my practice. I like the structured format of the documentation and the consistency it affords for my clinical notes.

30 April 2025
Unprompted review
Rated 4 out of 5 stars

It’s been a game changer

It’s been so helpful to have a quick way to get so much information about my sessions and to have notes written for me (admittedly a challenging part to keep up with on my own). It’s thorough and accurate and I highly recommend. Once in a while a bit glitchy but pales in comparison to the overall help this website provides.

30 April 2025
Unprompted review

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