A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more
Company replied
After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more
Company replied
I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more
Company details
Written by the company
Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.
Contact info
Company HQ (note no clinics held here) : Bronze Building , Level 1 105 Sumner Street , SE1 9HZ, London, United Kingdom
- 0208 164 4090
- info@menopausecare.co.uk
- menopausecare.co.uk
Women's Health Clinic
4.8
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Munro actually listened to hear me…
Dr Munro actually listened to hear me not to get me off the call. She was professional and compassionate and advised medical and holistic ways to support my symptoms. Unlike my own GP, she made me feel like how I was feeling was valid. She devised a clear plan and advised regular reviews and made sure all my questions were answered.
3 March 2026
Reply from Menopause Care
Thank you so much for your kind feedback. We are delighted to hear you felt truly listened to and supported by Dr Munro, and that you were given a clear plan moving forward. It is wonderful to know you felt validated and well cared for, we really appreciate you sharing your experience.
NEVER TOO OLD
‘’I would like to thank you all at Menopause care for seeing me through the initial stages of re-instating me back on HRT having been refused repeatedly by my Doctors. I’m pleased to say they are now on board and providing my HRT monthly on prescription. (only taken 14years!!!!!) I’m 74 and had been on HRT since my hysterectomy at 37 then abruptly refused any more at the age of 60 being told too old and the health risks!!!! I love your latest blog – saying you are never too old. To be honest, I am never coming off HRT again….. Your consultation letters did the trick.’’
10 May 2025
Unprompted review
Reply from Menopause Care
Thank you so much for sharing your story, it means a great deal. We are delighted we could support you in restarting your HRT after such a long journey, and it’s wonderful to hear your GP is now on board.
Your experience is such an important reminder that it’s never too late to feel well again. Thank you for trusting us with your care.
Menopause care is just brilliant
Menopause care is just brilliant. The service I get from my Doctor in particular Dr Gooding is amazing. She is thoughtful, understanding, very knowledgeable and she genuinely cares about you. I have been seeing her for over two years and she has helped no end, I would not go anywhere else
2 March 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your wonderful feedback. We are delighted to hear how positive your experience has been and that Dr Gooding has been such a supportive and knowledgeable presence throughout your care. It’s lovely to know she has made such a difference over the past two years, your kind words mean a great deal to us.
Best thing I've ever done for my health
Dr Oldroyd has been treating me for about 6 months now, the treatment I have received has been life-changing, not only because of improvement in my physical symptoms, but drastic improvement in my mental health as well. Seeing Dr Oldroyd was the best thing I have ever done for my health and wellbeing. I also need to say that I feel listened to and Dr Oldroyd seems passionate about her work. I wish I could give more than 5 stars
11 March 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your wonderful review. We are delighted to hear how much your treatment with Dr Oldroyd has helped both your physical symptoms and mental wellbeing. It is especially lovely to know you felt listened to and supported throughout your care. We will be sure to pass on your kind words to Dr Oldroyd.
Professional and informative
Professional and informative consultation. The doctor was very knowledgeable, warm, caring and thorough. I felt understood and reassured. I felt cared for and supported. I would highly recommend it.
6 March 2026
Reply from Menopause Care
Thank you for your lovely review. We are so pleased to hear that you felt understood, supported, and well cared for during your consultation. It is wonderful to know the doctor’s knowledge and thorough approach made you feel reassured. Thank you for your recommendation.
Quick and efficient caring service
Dr Nicola Stewart was so kind and friendly, very approachable and extremely knowledgeable. She listened and gave an extremely thorough report of what we discussed. I feel happy to have been given time and had my regime changed. Frustrated with the pharma company that the item I need has supply issues so I have to pay, but that’s not the clinic’s fault. It’s sad that we have to pay to be treated thoroughly but unfortunately the NHS doesn’t have the capability to do this in this field I’ve found. I have to say I didn’t struggle with getting HRT though my GP but my medical needs are perhaps more complex than some, so there’s only so much they’re able to do without the time to do it. Thank you Dr Stewart, I’m hopeful I can start to feel better
4 March 2026
Unprompted review
Reply from Menopause Care
Thank you for your thoughtful review. We are so pleased to hear that Dr Nicola Stewart made you feel listened to and supported, and that you found the consultation thorough and helpful. We completely understand how frustrating medication supply issues can be, and we really appreciate your understanding that this is outside of the clinic’s control. Wishing you all the very best with your new regime, and we hope you begin to feel much better very soon.
Menopause solution in one appointment.
Fabulous service. Dr Aitken is so knowledgeable on everything menopause and helped me so much. She fully understood everything that i was experiencing and had a plan and solution for it all. In one appointment i feel that it has genuinely changed my life. If you are struggling with anything menopause related this is a must and the best money you will ever spend.
19 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your wonderful feedback. We are delighted to hear how much your appointment with Dr Aitken helped and that you felt so understood and supported. It is fantastic to know the consultation has made such a positive difference. Thank you again for your recommendation.
Reply from Menopause Care
Thank you for your lovely feedback. We are so pleased to hear you had a great experience with us.
Excellent service
I have received such excellent care from Menopause Care, I can’t recommend them enough! My care has been overseen by Dr Amy Lewis and she has been so kind and empathetic, and made me feel safe and reassured throughout the process. I’ve benefitted immensely from her expertise. I have also been able to call or email with any questions, and no problem has been too small. The whole team have been very compassionate and responsive to my needs.
9 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your wonderful feedback. We are delighted to hear how well supported you have felt by Dr Amy Lewis and that her care has made such a positive difference. We will be sure to share your kind words with her and the team, it means a great deal to us.
Very grateful to Dr Eloise Elphinstone…
Very grateful to Dr Eloise Elphinstone - an incredibly thorough, knowledgable and compassionate doctor - who provides expert care. Highly recommend.
4 March 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your kind review and recommendation.
We’re delighted to hear that you felt so well supported by Dr Eloise Elphinstone. Her thorough, knowledgeable and compassionate approach is something we value greatly, and we’re so pleased this was reflected in your experience.
We really appreciate you taking the time to share your feedback.
Great all round experience!
I am very happy with the care I received from menopause care staff they were very helpful and pleasant. And the doctor I spoke to was excellent as always very knowledgeable and supportive.
10 February 2026
Reply from Menopause Care
Thank you so much for your lovely review.
We are delighted to hear you had a great all-round experience and felt well supported by both our team and your doctor. Providing knowledgeable, compassionate care is always our priority, so it is wonderful to know this came across.
We really appreciate you taking the time to share your feedback.
Had a fantastic doctor
Had a fantastic doctor, Dr Sarah Houghton who listens, advices brilliantly and is thorough with her explanations. Couldn’t wish for anyone else to help me along this perimenopause journey.
11 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your lovely feedback. We are delighted to hear how supported you have felt by Dr Sarah Houghton and that her care and explanations have made such a positive difference to your perimenopause journey.
I highly recommend Dr Buttal for an…
I highly recommend Dr Buttal for an online consultation. She was very thorough in her preparation for the appointment, spoke through all my questions with knowledge and current understanding about all the latest research for HRT which was the primary reason for my appointment and was able to signpost me to updating my HRT which I am more confident about using.
13 February 2026
Reply from Menopause Care
Thank you so much for your kind recommendation.
We are delighted to hear that you found your consultation with Dr Battell thorough, informative, and reassuring. Staying up to date with the latest evidence around HRT is so important to us, and it’s wonderful to know you left feeling more confident about your treatment.
We truly appreciate you taking the time to share your experience.
Time to consider the big picture
Doctor genuinely interested in the whole picture, gave me time to discuss all my concerns, explained things clearly and was very easy to speak to. Great follow up with my GP as well. An investment worth making.
8 January 2026
Reply from Menopause Care
Thank you so much for your thoughtful feedback. We are so pleased to hear you felt listened to and supported, and that everything was clearly explained. It’s also great to know the follow-up with your GP was helpful. We really appreciate your recommendation.
Friendly and welcoming.
I spoke to Jane for a complimentary discovery call and I’m so glad I did. She was friendly, welcoming and so, so helpful. She answered all of my questions and helped me understand the different options I could take. I felt respected, unhurried, and able to make a fully informed decision.
I’ve booked my first appointment now, whereas otherwise I probably would’ve gone back and forth for several days in indecision. It’s given me a really positive impression of Menopause Care, right from the very beginning.
26 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your lovely feedback.
We are so pleased to hear that your discovery call with Jane James our Menopause Mentor, felt welcoming, helpful, and unhurried. It’s really important to us that everyone feels respected and fully informed when considering their options.
We are delighted you have booked your first appointment and that your experience has given you such a positive impression from the very beginning. We look forward to supporting you on your journey.
Had the free discovery call with Jane
Had the free discovery call with Jane, which I think is a great service! Found it so helpful, and she was so lovely I already feel more understood and listened to than over these past few years of trying to get somewhere!
I am feeling happy and hopeful now going into my Dr call next week!
Thank you
26 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for your lovely feedback. We are delighted to hear how helpful you found your discovery call with Jane and that you’re already feeling more understood and hopeful. Wishing you all the very best for your appointment this week
Cared for and listened to
The team from Menopause care are excellent. I am dealing with complex medical issues and I went to them as I wanted to have time and space to talk to a GP with expertise. I felt listened to and most importantly I felt cared for by the doctor I have now met once a year for two years. The follow up is excellent and the admin team always answer quickly. I strongly recommend them
11 February 2026
Reply from Menopause Care
Thank you so much for your thoughtful review and recommendation.
We are so pleased you felt listened to, supported, and cared for, especially while managing complex medical concerns. Having the time and space to talk things through properly is so important to us.
It’s also lovely to hear your kind words about our admin team and follow-up care. We truly appreciate your trust over the past two years.
Take time to listen to how I’m feeling…
Take time to listen to how I’m feeling and why. Great advice concerning anything to do with the Menapause!
16 February 2026
Reply from Menopause Care
Thank you so much for your kind words.
We are so pleased to hear you felt listened to and supported. Taking the time to really understand how you are feeling is at the heart of what we do, and we are glad you found the advice helpful.
I saw Helen today - Incredible xx
I saw Helen today and I cannot believe how incredible this service is.
I have fought for two years with my local GP surgery and medical professionals to get treatment and when they did step in they would not support testosterone. The symptoms were so severe I had to leave my job as an OT, I have been on the sofa for two years, unable to even go out with my daughter. I had loss of identity purpose and motivation and no libido. I have suffered so much before coming here.
This service truly cares and I will forever be grateful for them listening to me and genuinely caring. I have now been prescribed what I need. I now plan to rebuild my life one step at a time. Helen Thank you you've saved my life xxx
24 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for sharing your experience so openly. We are incredibly moved by your words.
We are so sorry to hear how difficult the past two years have been for you, but we are so pleased that you felt listened to, supported, and cared for during your appointment with Helen. No one should feel alone in navigating menopause symptoms, and it means so much to know you felt heard and understood.
Wishing you strength and continued progress ahead.
Lovely call with Jane
Lovely call with Jane; very informative about the service Menopause Care can provide. Really made me feel as if I am not alone on this journey.
18 February 2026
Unprompted review
Reply from Menopause Care
Thank you so much for you kind review. Our menopause mentor Jane is great and has lots of shared experience to share.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.