While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for a refund!

I bought a jacket from menlook, it was a great price and speedy delivery, however it did not fit. So I sent it back the next day and ordered the correct size (which cost me £40 extra!). This was early February. The return made its way to France and the status of my account says 'refunded'. However I have NOT been refunded. I have contacted the company several times, the last time they bothered to reply they fobbed me off with an excuse that their payment system was down. The last email I sent didn't even get a response. Avoid using this company unless you want lots of hassle and annoyance. I will be taking legal action.

1 April 2017
Unprompted review
Rated 1 out of 5 stars

No response at all after returning my order

If you buy something at Menlook and it doesn't fit then my advise is: do not return it because you will never get one eurocent refund of them.
In Holland we call this diefstal, in English it's theft and in French it's vol. Be aware of this fraudulent company!!

25 March 2017
Unprompted review
Rated 1 out of 5 stars

CRAPPY COMPANY

Do NOT order anything from these idiots. Their products are cheap and customer service is horrible. I ordered a briefcase from them in early december, which I shipped back to them as soon as I received it because it looked crappy and literally made out of plastic. They received it right after and I have yet to receive my credit. Its been over 3 months and these people are trying to steal from me! I tried contacting them by email and no response, I have tried calling and coincidentally their "customer service is temporarily closed at the moment", and it has been every single time I try to call. The only response I have gotten is when I posted a review previously about how crappy their products are, so yeah menlook lets see what you have to reply to me here now??? You have my email, and my phone number is 470-265-0131. I dont care if I'm putting it out here. I will not let you thieves keep my money just like that, at the end of the day its MY money! IDIOTS

15 March 2017
Unprompted review
Show reviews in all languages. (4 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look