$2,807 Confiscated - Escalating to EU & International Authorities
Menace.com confiscated my legitimate winnings and closed my account without providing a single piece of evidence.
On 5 Dec 2025, I deposited $1,500 USD in TRX cryptocurrency into my account (dog.mate.best) and played standard baccarat - no bonuses, nothing irregular. My balance reached $2,807 USD, and I requested a TRX withdrawal. When the withdrawal was unusually delayed, support told me it was simply a routine review.
The next day - 6 Dec 2025 - my account was suddenly closed, and Menace.com confiscated the entire $2,807 USD, accusing me of cheating without presenting any evidence whatsoever.
I have already filed formal complaints with:
The Anjouan regulatory authority
AskGamblers.com
Casino Guru
Next, I will be escalating this case to Europol (EC3) for cross-border online fraud evaluation, and to consumer-protection and regulatory bodies across the European Union, Georgia, Azerbaijan with a primary focus on Lisbon, Tallinn, and Limassol/Cyprus, Baku, and Batumi where Menace.com appears to have operational or staffing presence. All reports include full documentation of deposits, gameplay, and the unlawful confiscation.
Menace.com also appears to be operating in violation of its Anjouan license. Their website allows access, registration, and real-money play from multiple prohibited jurisdictions, including Germany, Luxembourg, Ireland, Romania, Croatia, Russia, and Belarus. Even in other banned regions, the site still loads normally, showing that required GEO-blocking is not implemented. This is explicitly mandated in Point 2 of the Anjouan license, which requires GEO-blocking at the IP level.
The facts are simple:
My verified $2,807 USD withdrawal was taken without justification, and I will continue pursuing all legal and regulatory avenues until this is corrected.
If the company wishes to resolve this matter quickly, they can return the confiscated funds.
Reply from Menace Casino Crypto 日本
Thank you for sharing your feedback.
We appreciate every review and always take the time to check each situation carefully.
In this case, the information presented in your review does not reflect what actually happened. Your account was closed only after confirmed violations of our Terms and Conditions. Your gameplay showed clear signs of prohibited opposite betting. This is an unfair and exploitative practice that removes the natural risk of the game. The same pattern was independently verified by the official game provider, and their confirmation fully matched the data recorded on our side.
Because of this, the actions taken on your account were mandatory under Clauses 9.1.3, 9.1.4, 9.1.5 and 9.7 of our Terms and Conditions.
Regarding your statements about licensing and GEO restrictions, we would like to clarify the following.
We provide our services in strict compliance with the requirements of the Anjouan Gaming License and within the regulatory framework established therein.
All of your gaming activity on Menace.com was conducted from IP addresses that do not fall within any jurisdictions restricted under the Anjouan License.
While we employ all reasonable and industry-standard measures to ensure adherence to the territorial and technological restrictions mandated by the Anjouan License, it is technically impossible to prevent all potential methods by which users may attempt to circumvent such restrictions, including but not limited to the use of VPN services.
We always act based on verified evidence, never assumptions.