MemberDeals Reviews 

1,826
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform very easy to navigate, appreciating the smooth user experience for browsing various events, purchasing tickets, and securing travel arrangements. Many people also highlighted the amazing discounts available compared to standard retail rates, making it much simpler to save money on everyday purchases. However, some customers also noted recurring issues with unexpected service fees, hidden costs, and technical website errors during the online checkout process. Reviewers additionally mentioned that booking details sometimes changed unexpectedly or caused frustrating problems regarding strict cancellations, delayed confirmations, and hotel reservations.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reporting great savings and discounted tickets for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website and app are very... See more

Website

People report ambiguous experiences with website, as opinions on navigation and pricing are deeply divided.... See more

Discount

Reviewers mention positive feedback about discount options, highlighting great savings and seamless... See more

Booking process

Reviewers highlight ambiguous experiences regarding the booking process. Many consumers report that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GovX is a great place to get tickets and merchandise at a discounted cost, with no added fees. The only thing is I wish I could order based on the seating chart of the venue instead of ticket type.

Company replied

Rated 4 out of 5 stars

Easy online order. etickets were delivered immediately. But MemberDeals showed an “average retail price” of $14.95 but no actual redemption value. Absent any other info, I assumed the redemption value... See more

Company replied

Rated 4 out of 5 stars

Keep on getting error when trying to book hotel reservations specifically when submitting payment. Would get error saying reservation dates didn’t match search dates and price error. Had to try thre... See more

Company replied

Rated 4 out of 5 stars

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

Company replied


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,826)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

it takes a long time to get the email…

it takes a long time to get the email for the tickets. trying to redeem them but it’s been 10 minutes and no email. the code for this survey came faster than the tickets

20 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Copilot said: We apologize for the delay. Ticket delivery is typically automated, but occasionally emails can be delayed or filtered by email providers.
Please call us or provide your order number so we can review your purchase and verify the status of your ticket delivery. We also recommend checking your spam, junk, and promotions folders, as the ticket email may have been routed there.
We're happy to look into this further and help ensure you receive your tickets as quickly as possible.

Rated 5 out of 5 stars

Easy access to discount options…

Easy access to discount options available and excellent deal offered on theme park tickets we needed.

20 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreicate the kind feedback. Enjoy all those excellent deals and thank you.

Rated 1 out of 5 stars

Deceiving Pricing

Update: After talking to the hotel, memberdeals.com did not include the $35 cleaning fee with the base price. Instead, it appears it was tacked onto the taxes. I don’t know if it’s how the hotel lists it or how this website operates, but in my opinion was unethical to say “all fees included” and not actually include all the fees in the listed price. I will not be utilizing this website in the future because of this.

Overcharged for taxes and deceiving pricing for hotel booking through the website. They advertised a $72 room “all fees included” with $47 (65%!!!) worth of taxes not clearly indicated upfront. On the last page, when entering payment info, I still saw the original room rate on the order and delivery details, apparently completely overlooked the summary amount that was caught up in the banners at the top because I saw what I thought I was paying below the banners, and hit purchase. The full cost summary should have ALSO been at the bottom, right next to the “purchase” button! Now I’m stuck with it because I was booking for later today and cancellation would have needed to happen before today. I don’t even know if this would be a memberdeals.com issue or the hotel via memberdeal.com.

18 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your booking experience.
As a third-party travel provider, hotel rates, taxes, and fees are supplied to us by our hotel partners and suppliers. Taxes and mandatory property fees, such as cleaning fees, are determined by the hotel and/or local jurisdiction. We understand your concern regarding the cleaning fee and how it was displayed as part of the booking total.
Our website displays the final total before purchase, and we recognize that pricing transparency is important to our guests. We appreciate your feedback regarding the placement and visibility of the total cost during checkout, and we will share your comments with the appropriate teams for review.
We apologize that this experience did not meet your expectations and appreciate you bringing these concerns to our attention. Provide us a order number and we can look into this matter.

Rated 3 out of 5 stars

Trying to figure out how to use the…

Trying to figure out how to use the codes on the tickets to purchase movie on the AMC App is confusing and I have not been able to purchase tickets online as is advertised by AARP Member Deals.

18 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear you're having difficulty using the AMC ticket codes.
Please give us a call, or you may also want to contact AMC directly, as they may be able to provide guidance on how the codes are redeemed through the AMC app. We understand that the redemption process can sometimes be confusing, and we'd be happy to review your order and assist in any way we can.
Please contact our Customer Service team with your order number, and we'll work with you to determine the best path forward.

Rated 5 out of 5 stars

GoVX is a wonderful benefit for first…

GoVX is a wonderful benefit for first responders like me. The site is easy to use and hassle free. Thank you!!

18 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreiciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

Easy to navigate

The ability to do the necessary research prior to ordering was seamless. Very easy to navigate!

17 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreiciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

Awesome

Awesome. Simple and easy. As a retired vet we love easy.

17 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback. Thank you so much and enjoy.

Rated 5 out of 5 stars

The process of purchasing discounted…

The process of purchasing discounted tickets was seem less. I was skeptical initially but everything was clearly explained. I was impressed.

17 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback. Thank you so much and enjoy.

Rated 5 out of 5 stars

Simple process

It was very easy to search for the tickets I was looking for and then make the purchase

16 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

My first time booking hotel on this…

My first time booking hotel on this website, it was easy and straightforward. Discounted prices were great for this hotel. Will wait and see how my check-in at hotel goes.

16 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy.

Rated 4 out of 5 stars

It took me a couple of tries to narrow…

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

16 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy. Enjoy that wonderful hotel stay.

Rated 1 out of 5 stars

Booked hotel through GovX.com who uses…

SCAM! Memberdeals.com- booked hotel through GovX.com who uses memberdeals.com for hotel reservations. Hotel accomodations were not as advertised (room width was a sliver of a room the width of a king size bed) with a shower toilet combo... not what was advertised/ shown in the booking pictures. Paid for one night because it was too late to change hotels (checked in at 11:45pm at night) and have an email from the assistant General Manager that the remaining stay was refunded. This was provided to memberdeals.com as part of the refund process. Memberdeals will not reveal their partner and has responded that their partner has denied my claim for a refund of the nights that were refunded. Their partner is Expedia.com as noted on the registration notes of the hotel. Memberdeals.com through GovX.com has stolen $1,369.26 from me.

UPDATE! Hours after sibmitting this review I received a denial for my refund request. The response provided by memberdeals.com is false. This is now in dispute with my credit card company as I did not receive services paid for as noted by the email provided by the hotel stating they were issuing a refund.

8 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We're sorry to hear about your experience. The photos and descriptions displayed on our site are provided directly by the hotel and our suppliers, and we always encourage guests to review them carefully before booking to ensure the property meets their expectations.
We understand your concerns regarding the room accommodations and refund request. We have advised the guest that we are actively reviewing this matter. If the hotel confirmed a refund for the unused nights, we are continuing to investigate with the supplier to determine what occurred and whether additional action can be taken.
We sincerely apologize for the frustration this situation has caused and appreciate your patience while we work toward a resolution.

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