Melsflowers Reviews 

DO NOT USE!!!!!!!! A complete rip off!!!! I ordered flowers and then received a message the next day informing me they can not deliver due to technical issues. IMPOSSIBLE to contact. A complete rip off. STAY AWAY. They effectively steal your money and don't deliver!

Terrible terrible customer service, took me friends money, then proceeded to say they don’t deliver to my address so they would send a hamper of the same monetary value, I received a hamper of crackers costing no more than $10!! It looked like someone had just gone to their own pantry and got out some things! My friend paid close to $100 initially for flowers!!! I reached out to customer service to get my friends money back and they replied with sorry for the inconvenience but no there is nothing they could do! See picture of what was in my “$100 worth Hamper”
Shocking!!!!!!!!!!

Ordered flowers for my aunty 104 birthday, told me delivered but they where nowhere to be see by staff at nursing home anyway after several ph calls still no luck and delivery telling me it went through bloomex which if had know that I would never of used mels flowers so said star trak delivered, hours later after I rang nearby places staff found them they had been dropped off with medical supplies noone alerted to flowers so all put in supply cupboard box flowers in was crushed balloon deflated and flowers had seen better days so I would think twice about using them service is terrible

Ordered flowers to be delivered Saturday to a friend, emailed and told me an hour later that delivery would be Tuesday, ordered them with a vase, paid a lot of money, did not get the vase. Would not refund after initial email so had to wait for delivery. The flowers ordered were not the flowers delivered as well!! NOT happy!! Will never use again!

I too would give Mels Flowers zero stars if I could. I purchased a "50 roses" arrangement for my mum, and it arrived (on time) with 16 roses. I paid over $100 for 16 roses. Over 30 emails later, I have given up on any compensation whatsoever. The emails are convoluted, from different people, with no idea as to what the previous person wrote.....or do they care. SCAM, SCAM, SCAM. I cannot stress enough - DO NOT USE MELS FLOWERS

Ordered and paid for same day delivery. Received an email later that day that they cannot deliver so they forwarded my order onto Bloomex to deliver 2 days later with a gourmet product included for my inconvenience. Bloomex delivered 3 days later smaller flowers with no gourmet product included and No Card attached! Emailing both companies of my disgust I was offered NO compensation whatsoever. Do NOT use this company or Bloomex. They Don’t care…..

Sadly, I cannot recommend this florist for several reasons:
- The delivery ignored the simple instructions about which door to deliver the flowers to. My elderly grandmother had no idea of the flowers for several days as a result and only received them once they had wilted.
- I received no confirmation of delivery
- When I rang to confirm if they had arrived, I was met with disappointingly rude customer service to the simple question of "have they arrived".

Ultimately, this was an expensive ($150), prolonged and frustrating experience in attempting to deliver sympathy flowers to an elderly woman. As per another reviewer "I would give zero stars if I could".

Totally giving this NO stars! Worst experience ordering flowers! Don’t waste your money! They didn’t have flowers available so asked if I’d like a gourmet gift box instead and got 5 snack items from the supermarket that wouldn’t have even cost $10 and I paid $80 for it! They also didn’t refund only offered store credit unless I returned the items. Not asking my sister in law to return the shit items that were meant for her birthday that’s insane! Wish I could post a pic of the items!

Claimed same day delivery so I ordered. Emailed at 2pm after no shipping info was updated. Was assured it was coming today and that there's just an issue with the updates. Emailed at 4 and again at 4:45 they finally got back to me and stated it had been delivered when it hadn't. Refused to give refund. Shipping info says its still being packed. Have disputed with my bank.

Extremely pissed off what’s the point in same day delivery if it’s not same day delivery. So disappointing I wish I knew how bad this company was before I paid for nothing.

Wish I read reviews prior to ordering. Similar to others I would never purchase from this company again or recommend to others.
Purchased sympathy flowers for a colleague and paid same shipping to ensure they arrived on the day. later received an email to say that the postcode was outside of same day delivery yet it allowed me to enter that postcode with no errors and proceeded to accept my money.
Escalated and asked for my experience to be reviewed but don't waste your time as it has already been over a week with no response.

I can see why Mel's Flowers have received such a low rating. I used them recently to order a bouquet of flowers for a special occasion for my sister, persuaded by the image on their website. I paid the extra for next-day delivery, and on all accounts they failed miserably. The flowers that were delivered were sub-par. They were delivered three days late, and there was very little effort to give me a proper explanation as to what was going on.

In the middle of it all, they also said that some of the flowers that had been displayed in the image were not available and they would replace them. When the actual flowers were delivered, they were a pathetic bunch of flowers, an embarrassment, which, when you're delivering a present on a special day, is absolutely not acceptable.

I contacted the company and expressed my views strongly, and all they've offered me was a paltry credit, as if I'm going to ever use them again, which I shan't. I would encourage other people not to do so. There are so many other providers who can provide a better service. Goodbye and good riddance.

Horrible experience. I would NEVER use this company again. 5 days for a flower delivery after paying same day delivery then the “courier” (StarTrack) took it to the post office.. it didn’t even require a signature. The receiver had a broken ankle and just got out of hospital.. so very stressful for her to have to get someone to pick it up for her, they looked wilted and brown. Extremely embarrassed.

To top it off, the day they were ordered, the flowers were apparently out of stock and just told we were getting a random selection.. would never recommend them.

I'd give zero stars if I could.

Ordered same day delivery, 5 days and counting that my friend hasnt received her flowers!
They advised last second that the bouquet ordered was NLA and they substituted it without telling us what it would look like. Customer service hung up on me when I asked for an explanation. I've lodged a dispute with the bank. This experience has been absolutely appalling.

Under no circumstances would I recommend this online flower delivery service. After paying extra for same day delivery, I was informed a number of hours later, by email, that same day was not available and the flowers would be delivered on the next day. As this was clear not what I paid for and contrary to their website, I requested and was informed I would receive a refund. Again by email, despite having my phone number, I was informed the flowers were on their way and had subsequently been delivered to the hospital after the recipient had been discharged. After raising yet another complaint and again requesting a refund, I have received the following: We would like to confirm that we have already provided several fair resolution options regarding your order. As previously advised, the recipient has moved from the original delivery address and a change in delivery date was required. In view of this, we have offered a store credit for the product amount, the option to resend the order to an alternative address, or a full store credit as a goodwill gesture. If none of these options are suitable, we kindly ask that the flowers be returned to us so we can review the matter further and consider alternative solutions. We believe these options are fair and reasonable given the circumstances, and we remain happy to proceed with the option you choose.

Kind regards,
Customer Care Team
So, despite their failure to deliver within the “same day” as advertised and paid for on their website, I am now supposed to travel 200km to retrieve the flowers 24 hrs later or accept a store credit, requiring me to order again in the future from this company. Appalling customer service!

I was decived where they were located, then it waslate to arrive by 24 hours. Once my wife recieved it, her reaction was this is crap. she was embarrased that her co-workers saw it. It made me look back and made her look bad. I purchased the biggest one they had and it was small on arrival comparied to any flowers I've ever delieved to my wife. I've been married for 18 years. So I paid some $117 to make myself look bad and make my wife look bad. To be honest it also just caused a fight between us for spending this much on garbage. Yes its that bad. I don't know how such a business is working.

One star is very generous!
I order a birthday bouquet for my mother in laws 80th birthday to be delivered the day before. The flowers were a week late, old and almost dead. Not anything like what I had ordered at all. I paid extra to “supersize” the bouquet and that meant there were 12 flowers and some leaves? At $117 that’s $9.5 per flower!
Refused to refund.

Complete rip off.
I ordered a supersize white soft Landing bouquet to arrive the same day.
5 days later they arrived, 5 colourful flowers squashed in a box
The card was a complete joke and had my instructions instead of my message printed, I have emailed had no reply terrible service and I want a refund.

I paid $20 for same day delivery and the flowers were not delivered for a very special occasion.
It's worth spending more on a more reliable vendor in future, won't be purchasing again.

Scam, do not give over your money - flowers sent looked nothing like the photo on their website, message was not included and dismal looking bundle was not delivered on time.