Melrose Haus Reviews 

Having being a loyal returning customer at Melrose Haus I am appalled but the customer service, or should I say lack of! The quality of the clothes is good no doubt about it but my recent 2 orders I have had issues
Order 1. Dress quality wasn’t as good as previous dresses feather detail was thinner, I didn't raise this as it was still a nice dress
Order 2. DIDNT EVEN ARRIVE, stated shipped but no tracking number like on previous orders.. after contacting Melrose haus several times on email and social media I was IGNORED. No explanation, no apology! Just took my money and didn’t receive any order or response! An absolute disgrace!! A shame as I would have been ordering a lot more items given the closing down sale but this just totally ruined my trust and respect for the brand!! No way to run a business at all.. and now the owner has opened an agency to coach other businesses.. LOL. Good luck!

This was my first order with the company. After placing the order, I received a notification stating that the parcel was refused by the receiver and returned to the sender. When I contacted customer service, I received an impersonal automated response with no apology—just a gift card refund minus the postage cost.

I followed up to ask why the parcel was returned instead of being held at the post office for collection. There was no prior warning or notification about this process before I made the purchase. Their response insisted I pay an additional postage fee if I wanted the product I had already paid for to be resent.

At this point, I stated that I preferred either a full refund or to receive the product without additional hassle. However, they introduced a new restriction, saying they could only issue the refund as a gift card. This was incredibly frustrating, as I had no intention of shopping with them again after such a negative experience. There was no prior mention of these limitations.

The agent showed no empathy, repeatedly pushing a payment link for the additional shipping fee. The final response was dismissive: “We are happy to send you a payment link to cover the new shipping cost. Otherwise, this will be our final correspondence on the matter, and we won’t be responding to any further messages regarding this case.”

Essentially, Agent Maria’s message boiled down to telling me to get lost.

Always the best experience with Melrose Haus! Such beautiful unique pieces that fit like a glove; they’re always super helpful and attentive to any queries I have about the items.

My order was returned 1 month ago no and they are refusing to give me my money back! Scam company, cheap clothing, bad sizing, do not buy from here!
Customer service is not a thing here clearly. Received a call from you basically telling me that i am in the wrong- when i’m clearly not as the order has been sent back. Useless even trying to resolve the issue with the girl that was on the phone.Rude.

Biggest scam company. Clothes are poor quality and when you try and return they decide it’s outlet so you can’t be refunded. I would avoid at all costs like all the other reviews

Terrible company, cheap clothing

I ordered a size 6 and they have sent me a Large I’ve emailed them multiple times over the past week with one reply from them that is clearly automated can’t get through on any form of customer services and I’m unable to get a clear answer from them all I want is a exchange in sizes as it is their fault and when I go to return online their is no option for this as it’s an outlet item they have offered me to return once received for a credit note to re order but this was a sale item and the prices have went back up in price I’m so unhappy and won’t be buying again terrible customer service and no help whatsoever, don’t waste your money and time buying from this company