Delivery and product - all great. Return process & policy can be optimized (client has to pay for return (generally fine) but its international which wasnt visible upfront and implies way higher retu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Dressing your gaze with timeless and quality eyewear since 2014.
We design accessories inspired by simplicity and minimalism.
Written by the company

- Our desire is to make your experience with Meller positive and satisfactory.
- We are continually evolving/adapting our products and services, to satisfy your needs and tastes.
We resolve your concerns as quickly as possible
Free shipping for orders over 55 euros

Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect experience
From the ordering to the reception of the sun glasses everything went smoothly and easily !
The sun glasses are super beautiful
They were extremely efficient and…
They were extremely efficient and well-prepared, and they solved my problem clearly and professionally.
The glasses are of excellent quality, lightweight, and you can really notice the quality of the lenses. I will definitely do business with them again.
May use AI-assist with repliesRead more
Extremely disappointing delivery and…
Extremely disappointing delivery and cancellation service
I am extremely disappointed with Meller’s delivery service. I placed an order by mistake and cancelled it within just 5 minutes, but despite cancelling almost immediately, the order was still processed and shipped without properly respecting my cancellation request.
Now, if I want to return the order, I am expected to pay €15 for the return. This is completely unreasonable, especially when I tried to cancel the order only minutes after placing it.
Because of this, I now have two identical pairs of sunglasses, even though I only needed one. I had actually wanted to take advantage of the “Buy 1, Get 1 Free” offer by exchanging my single pair for two different sunglasses, but this situation has made the whole experience extremely frustrating.
The customer experience and delivery handling have been very disappointing. A cancellation made within minutes should be handled properly instead of forcing the customer to deal with unnecessary return costs.
I am completely dissatisfied with this experience and, based on how this situation has been handled, I would not recommend Meller to my friends or anyone else.

Reply from Meller
Sunglasses were delivered quickly
Sunglasses were delivered quickly. Nicely packaged & they look great & feel solid.
33$ duties for a 99$ purchase seems…
33$ duties for a 99$ purchase seems excessive to me, you guys should provide a calculator on the website so clients are aware

Reply from Meller
Very disappointed with my experience
Very disappointed with my experience. I understood from the advertisement that I would receive a second pair of sunglasses for free. I paid almost double the price, but only received one pair.
After I complained, I did receive a refund, which I appreciate. However, I still never received the free pair of sunglasses that was advertised.
Unfortunately, because of this experience, I will not be ordering again. Sorry, but I expected the offer to be honoured as advertised.

Reply from Meller
The carrier never delivered my package—…
The carrier never delivered my package— their name was UniUni. The image of the delivery was a blacked out image and I had to start a claim for the missing package. Customer service responses were extremely slow and took over a week. Ultimately I disputed this with my bank but it was disappointing because I love meller glasses, but I won’t be ordering anything anytime soon if their carrier doesn’t change to a more reputable and reliable company.

Reply from Meller
Appreciate
Hello I am writing this to appreciate this brand so much…. I lost my parcel through Evri delivery. I informed them and Meller actually send me my order again. I am so thankful.❤️
I’ve been waiting a month for these…
I’ve been waiting a month for these these glasses, apparently according to support they got lost in the post but have not sent a replacement. I’ve been waiting weeks to hear back. Complete joke of a company.
Everything is amazing
Everything is amazing, the Meller team was super helpful and quick! I recommend!
The customer service was great
The customer service was great, swift response and very helpful
Product quality, Delivery service, quick turnaround time.
I was surprised how quick I got my order given I ordered it from Australia! Absolutely amazed and also the quality 💯🤌🏻
Good quality and quick delivery!
Perfect!!!
Love the shape and the quality❤️
Super quick shipping
Super quick shipping, and pretty good deals offered on sunglasses
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






