Melita Ltd Reviews 

Literally the worst Internet provider I have ever came across. They tie you to a two year contract with €150 termination fee. If you ever upgrade your service, you cannot downgrade if you want to do so you need to sign another two-year contract which is just ridiculous. My Internet has been really slow despite having 2 eero pods. They told me that my modem needs upgrading and I forgot to tell me so I would be paying for the service that is slow the higher price if I didn’t reach out to them and ask what is the issue with my Internet. Literally worst Internet provider ever I do not recommend all the customer service is absolutely ridiculous.

If I could give less than 1 star I would.
What should have been a simple process of giving notice to terminate my services has been a nightmare due to repeated mistakes from Melita, and zero effort on their part to fix it.
Due to a billing issue on their side (which they agreed was their error), I have been unable to port my numbers to my new provider, as Melita say they cannot fix the billing amount until the following month, and refuse to approve a porting request until the bill issue is resolved.
Support has just said there is nothing they can do, promises to escalate the issue are never responded to, and complaints raised have so far been ignored.
Constant wrong information is given in chats with their support (contradicting even themselves in a single chat), so nothing can be trusted, and I am now going to have to go weeks without my phone numbers as the termination date with Melita has been reached.

Awful experience

Denise Galea proved to be a very conscientious and diligent person and my problem would have probably taken a lot longer to be resolved had it not been for her constant unstinting effort.

One of the agents contact me personally about the issue that I had. I appreciate alot.

Denise stepped out of her way on a saturday to help out a new customer. Excellent explanation and tackled the problem very efficiently. Really an asset to the company.

Denise galea she's the best..

Take a note of your employee 1 of the best she's kind and helpful well done Denise

Very helpful staff at Melita Tarxien shop. They resolved my issue efficiently and gave me an appointment the next day.

There was a mistake made on my bill and it was corrected with a little bonus to compensate. Thank you

This is worst and stealer’s company of Malta and maybe in all the Europe. I took a prepaid subscription for 10€ with a virtual card but when I wanted to activate the card it was already active and the customer service does’nt want to refund or tries to change the card

Visited Melita mrihel outlet was served by Christy very professional and very costumer orientated Great service was very satisfied will certainly visit again she really made my experience fun

The worst network ever , Europe. All's where fine until end of 2024 they stopped everything without notice, trying to contact customer services but no solutions no answers. AVOID THIS NETWORK

Awful customer service on top of problematic billing, patchy mobile coverage and home internet that never performs as advertised.

I was told I could always leave Malta if I didn't like it by a CS agent in store.

Avoid.

First of all I will not recommend this company to anybody.I had a contract for 2years.At first was ok but then when I’m abroad (out of Europe)my service was dead.That means I can’t call anyone and can’t receive calls either .
When I was far from a center of Malta I started having issues with my internet.I couldn’t use my internet at all.The last thing that made me to cancel any connection with Melita was that my son switched to Go mobile and I couldn’t call him anymore.I was trying to solve my problem with customer service but they said is not from their side.I cancel their service but they told me about this 30 days notice (stupid policy).Even though I took out my SIM card and start using the SIM card from the other company I still had to pay to MELITA for that 30 days notice notice.My contract was expired for over a year already, I terminated the contract and still they charged me for 30 days notice.It does not make any sense.
DO NOT USE MELITA

Charging me close to 100 eur for internet and mobile when the initial agreement was 58 euros lol!! Then have the audacity to justify it with all these extra hidden fees.. I didn't even have a mobile with that, sim only would you believe! literal scammers, take any other company if you can.

Dishonest company, everything was okay until when I ended my contract because I was moving, I paid for internet I never used, around 25euros and that's after calling them out on their untrustworthy behavior, initially they were claiming close to 200 euros, don't open a contract with them, you will regret for sure.

Was a fine customer until I ended my account because of a move and they instead of paying back the 11Eur credit I had wanted me to fill in a physical form with bunch of info, Bank info + ID copy + take a 5 Eur Fee from me because of their hard work lmao. How to turn someone around screw this company

Very unprofessional technical support. They left me for a week without Internet, promising a solution within a few hours every day. Finally a technician decided to come and change the modem which (he said) would be up within an hour. He also promised he would call me back. None of this. Still no Internet!!! Madness. Find another operator if you are still undecided!

You're better off trying to buy pastizzi from this company then Internet services... utterly useless!!

It provides only 80% of the service “as per policy” (exposed by their own technician). If asked to pay for what you receive, it will be denied because you are not paying for the service provided (government law)