I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not conne... See more
Company replied
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem. Thanks so much for your excellent personal customer service.
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Debbie was helpful !!!
Debbie was responsive and was able to research my issues and come up with solutions. Great interaction.
25 June 2025
Unprompted review
Reply from Melio
Hi Darryl,
Thank you so much for your feedback! We're delighted to hear that your interaction with Debbie was great! We'll be sure to pass this along to her, she will be happy to know!
Please don't hesitate to reach out if you need anything else - we're here for you!
Best,
Team Melio
So far so good
Anthony was Great, he was very helpful with my concerns and very nice. I have just recently started using Melio so far so good.
24 June 2025
Unprompted review
Reply from Melio
Hi Kristi,
Thank you for your feedback! We’re ecstatic to hear about your positive new experiences with Melio and Anthony. Welcome aboard!
We’re always here to help if you need anything else!
Warmly,
Team Melio
Quick response and follow-up.
23 June 2025
Unprompted review
Reply from Melio
Hi Debby,
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to respond and follow up as quickly as possible.
Providing quick and thorough support is one of the many things our Support team aims for.
Again, thank you for the feedback and your recognition!
Warmly,
Team Melio
thanks for being a great help
thanks for being a great help! Melio is great
23 June 2025
Unprompted review
Reply from Melio
Hi Derin,
Thank you so much for your feedback! We're thrilled to hear you’re enjoying Melio and glad we could be of help.
Please don’t hesitate to reach out if you ever need anything — we're always here to support you!
Warmly,
Team Melio
Helpful support person, frustrating process
Quinn helped to get to the route of my payment hold issue. They were thorough with answering my questions and generally helpful. My low rating is not a reflection of them but a reflection of frustrations with Melio. It would be helpful to receive notice immediately when our account is on hold instead of having to reach out to investigate why our payments are not going through. Having to seek out info when something is not working properly has costed me a lot of time and left folks who are anticipating payments from us in lurch. This is a poor reflection on us (not on Melio) when we are late with delivering payments.
23 June 2025
Unprompted review
Reply from Melio
Hi there, thank you for taking the time to share your experience. We're glad to hear that Quinn was able to assist you thoroughly and appreciate you recognizing their support.
We also want to sincerely acknowledge your frustration. You're absolutely right — delays in communication about account holds can create unnecessary stress. We understand how important timely payments are, and the experience you described is not the standard we aim to uphold.
Your feedback is incredibly valuable and has been shared with our team. We're actively working to improve our notifications and internal processes so that issues like this are communicated more proactively in the future.
Thank you again for your honesty — it helps us do better.
All the best, Team Melio
Anthony was quick to respond!
Anthony was quick to respond and answered all my questions regarding a situation that I hadn't dealt with before.
20 June 2025
Unprompted review
Reply from Melio
Hi Sarah,
Thank you for your feedback! We’re thrilled to hear about your positive experience and quick resolve with Anthony . We’ll be sure to pass along your feedback. We’re always here to help if you need anything else!
Warmly,
Team Melio
Very prompt and kind and capable to…
Very prompt and kind and capable to resolve our issue.
20 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for your wonderful feedback! We're delighted to hear that our team was prompt, kind, and able to resolve your issue efficiently.
Providing helpful and timely support is something we take great pride in, and it's always rewarding to know we’ve made a positive impact. We truly appreciate your recognition!
Warmly,
Team Melio
This platform is absolute garbage
This platform is absolute garbage. Capital one transitioned to them back in Feb or Mar. I still can't get e-bills. Can't get paper bills either since bill pay was set up with Capital one Years ago! Also have to get a passcode EVERY TIME I want to look at billing. Visually it sucks too. When I set up advanced payments, it shows the date set up, not the pay date. Have to toggle back and forth between bill pay and Cap One and half the time need to get a new passcode in same session!!!! Annoying and makes no sense. Have been working with support since the transition and have accomplished nothing. Auto payments that were set up before the switch keep sending out even though I asked for them to stop ***This is a business account*** Complete mess!!!! have been late on payments to CC because not getting ebills.
3 April 2025
Unprompted review
Reply from Melio
Hi Keren,
Thank you for sharing your experience, we’re truly sorry for the frustration this has caused. An agent has already escalated your issue on June 11th , and our team is actively looking into it. Once we have an update or resolution, the agent will follow up with you via email. In the meantime, if you need further assistance, please don’t hesitate to reach out to us at reviews@melio.com. We appreciate your patience as we work to resolve this.
Warmly,
Team Melio
quick competent answers
18 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your feedback! We're glad to hear you found our Support team was quick and helpful. Feel free to reach out if you need anything else; we're always happy to help!
Warmly,
Team Melio
Amazing Customer Service
I received support from different people: Denya, Isabel and Eric, and all of them were exceptional. This is what makes the difference, you can have a good software but customer service is the game changer!
18 June 2025
Unprompted review
Reply from Melio
Hi Camila,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Denya, Isabel, and Eric each made a positive impact on your experience — we'll be sure to pass along your praise to them. You're absolutely right: great software is important, but outstanding customer service is what truly sets an experience apart. We're proud to have a team that’s passionate about making that difference every day.
Thanks again for sharing your experience! Please don't hestitate to reach out if you need anything else.
Warmly,
Team Melio
Payment Hang up
Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help resolve problem. Great Job
18 June 2025
Unprompted review
Reply from Melio
Hi Chris, thank you for your feedback! We’re sorry to hear about the initial frustration with the bot experience — we understand how important it is to speak with a real person when automation can’t solve the issue. We're glad Brady was able to step in, investigate, and get things resolved for you. We’ll be sure to pass along your kind words to him. Thanks again for your patience and for giving us the opportunity to make it right!
All the best, Team Melio
Isabel's Excellence in Customer Service
Isabel was very professional and helpful. Even though I could not change a date and invoice on a prior payment, she offered a solution for handling the double invoice payment on Melio and QuickBooks. Thank you!
17 June 2025
Unprompted review
Reply from Melio
Hi Roxana, thank you so much for your kind words! We’re happy to hear that Isabel was able to assist you professionally and offer a helpful solution. We appreciate your understanding and are glad we could help you navigate the situation with Melio and QuickBooks. We're here if you ever have any more questions or concerns.
All the best, Team Melio
Quickly understood my request and…
Quickly understood my request and promply helped, thanks Bradys
17 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for the kind words! We're really glad Bradys could quickly assist and meet your needs. Don’t hesitate to reach out again—we're happy to support!
Warmly,
Team Melio
Quick and helpful!
17 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your feedback! We're glad to hear you found our support team was quick and helpful. Feel free to reach out if you need anything else; we're always happy to help!
Warmly,
Team Melio
My call back was very quick and the…
My call back was very quick and the agent, Juliana was professional and courteous. Took care of my concern in no time. Excellent!
17 June 2025
Unprompted review
Reply from Melio
Hi Jay,
Thanks for sharing your kind feedback regarding your recent callback experience with Juliana! We're pleased to hear that she responded promptly and handled your concern with professionalism and courtesy. We’re proud to have her on the team and glad she was able to assist you efficiently. We'll be sure to share your feedback with her!
Warmly,
Melio
Dayshona's response was quick and…
Dayshona's response was quick and contained some information I had not been given in the past. Basically, it was a work around until my issue was fixed. I appreciated it!
16 June 2025
Unprompted review
Reply from Melio
Hi Edie,
Thank you for your feedback regarding Dayshona’s support. We're glad to hear that her prompt response and the additional information she provided were helpful to you. It's great to know that the workaround met your needs while a more permanent solution was being addressed. We'll be sure to let her know about your kind words. We're sure she'll appreciate your recognition of her efforts!
Warmly,
Team Melio
Melio charges regardless of what you choose…
If you click to pay deposit at anytime after 3 days they still charge you. You have a choice to pay 1% to expedite deposit or take longer than 3 days for free. Just KNOW THIS. It’s a scam. They will always charge to make the deposit 1% and sometimes more. Not a reputable company. Not customers friendly. Probably or if this country. Foreigner scammers. BEWARE!
1 June 2025
Unprompted review
Reply from Melio
Hi Jean,
Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience. We understand how frustrating unexpected charges can feel, and we appreciate you bringing this to our attention.
While we're not exactly sure which part of the process you’re referring to, it sounds like you are referring to the 1 percent fee associated with expediting payments. We do want to clarify that the option to expedite a payment with a 1% fee is entirely optional. This is clearly stated in the emails and communications where we present that feature, and we never require anyone to use it unless they choose faster processing.
That said, if anything has felt unclear or you’d like us to take a closer look at your specific situation, we’d really appreciate the opportunity to help. Please feel free to reach out to us directly at reviews@melio.com if you have any further feedback or concerns you'd like to share with us.
Best,
Team Melio
Dayshona is Very Helpful
Dayshona was helpful in clearing up an issue that was previously complicated by other support messages. Dayshona was able to get it resolved with minimal stress to me.
13 June 2025
Unprompted review
Reply from Melio
Hi Nami,
Thank you for your wonderful review. We're glad to hear that Dayshona resolved your issue smoothly and eased some of the stress you experienced. Providing clear and effective support is what we strive for, and your feedback truly means a lot.
We’ve shared your message with Dayshona and the rest of our team—recognition like this goes a long way.
Let us know if you need anything else - we're here for you!
Warmly,
Team Melio
Debbie was knowledgeable and efficient…
Debbie was knowledgeable and efficient and solved my issue quickly.
12 June 2025
Unprompted review
Reply from Melio
Hi Natalie, thank you so much for your kind words! We're thrilled to hear that Debbie was able to assist you quickly and efficiently. We'll be sure to pass along your feedback. Let us know if there is anything else we can help with.
All the best, Team Melio
Lilli was extremely knowledgeable and…
Lilli was extremely knowledgeable and helpful
11 June 2025
Unprompted review
Reply from Melio
Hi Patti,
Thank you for your wonderful review. We're glad to hear that Lilli provided the solutions you needed with her extensive knowledge and great support! We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
Warmly,
Team Melio
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.