A genuine legend I've dealt with, returned all the way back for my urgent pickup, nice chat and even dropped me off to the mall. Got a Gladiator hookah and a bundle of other equipments, the hookah... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great product, with great service and fast delivery. Very responsive and helpful suport with any questions I had. Verry happy all round. 😁
Finally, my Hookah arrived from Melbourne hookah shop, it’s all about the quality of the product which is fully satisfied. Hookah pipe and other accessories have high quality premium products. Ver... See more
Company replied
Absolutely love my Colorburst Hookah! The quality is top-notch — it looks even better in person and smokes incredibly smooth. I was unsure which design to go for, but Sam was super helpful and guided... See more
Company replied
Company details
Written by the company
Melbourne Hookah stands out as Australia’s premier destination for premium shisha products, offering a curated range of exclusive Russian, German, and modern hookahs you won’t find elsewhere. We combine deep industry expertise with genuine passion—hand-selecting every pipe, accessory, and flavour to guarantee top performance and style. Our local warehouse in Altona North means fast, reliable shipping Australia-wide and convenient pickup for Melbourne customers. We pride ourselves on knowledgeable, friendly service, transparent advice, and a genuine commitment to quality—helping you create memorable hookah experiences, every time. ⸻ What makes us unique? • Exclusive access to rare, high-end hookahs from around the world • Expert guidance from Australia’s leading shisha specialists • Fast shipping, local pickup, and responsive after-sales support • Only the best: each product is handpicked, tested, and quality-approved • Dedicated to elevating Australia’s hookah culture with style, safety, and service
Contact info
25/23 Chambers Rd , 3025, Altona North, Australia
- 0490008300
- enquiry@melbournehookah.com.au
- melbournehookah.com.au
4.7
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Shisha Shop; Highly Recommended
I can confidently say this is one of the best shisha shops around. Their products are top quality, always fresh, and available in a wide variety of flavors that never disappoint. The prices are very reasonable compared to other places, and you definitely get great value for your money. What really sets them apart though is their service, absolutely A1! The staff are friendly, attentive, and genuinely care about making sure you have the best experience every time. I highly recommend this place to anyone looking for quality shisha, fair prices, and exceptional service.
19 September 2025
Unprompted review
Reply from Melbourne Hookah
Hi Bryan,
Thank you so much for the amazing feedback! 🙏💨 We’re thrilled to hear you’re enjoying our products and service—it really means a lot to us. Providing fresh flavours, quality hookahs, and genuine customer care is always our top priority, so it’s great to know that came through in your experience.
We truly appreciate your support and recommendation, and we look forward to serving you again soon. Happy shisha time! 🔥
— Team Melbourne Hookah
Really easy process of ordering and…
Really easy process of ordering and everything. Lovely customer service and flavors were amazing. Perfect touch for a party. Highly recommend
15 August 2025
Unprompted review
Reply from Melbourne Hookah
Thank you so much, Yasmin! We’re delighted to hear you found the ordering process smooth and that our flavours added the perfect touch to your party. We truly appreciate your recommendation and look forward to being part of your future celebrations!
— The Melbourne Hookah Team
Great service and really good quality…
Great service and really good quality items.
8 August 2025
Unprompted review
Reply from Melbourne Hookah
Thank you, Lui! We’re so glad you’re happy with our service and the quality of our products. Your support means a lot to us, and we look forward to serving you again soon!
The Melbourne Hookah Team
Reply from Melbourne Hookah
Thanks so much for your review, Mich! We’re glad your order arrived so quickly and that you had a great experience with us. If you ever need anything else or have any questions, we’re just a message away. Enjoy your shisha sessions!
— The Melbourne Hookah Team
Trust me worthy and friendly staff…
Trust me worthy and friendly staff respond quickly. Fully recommend
1 July 2025
Unprompted review
Reply from Melbourne Hookah
Thank you for your recommendation, Rahul! We’re so glad you found our team trustworthy and responsive. Your feedback means a lot to us, and we appreciate your support. If you ever need anything, we’re always here to help!
— The Melbourne Hookah Team
Melbourne hookah is one of the best…
Melbourne hookah is one of the best store in Melbourne. Absolutely recommended 👌
13 May 2025
Unprompted review
Reply from Melbourne Hookah
Thanks a ton, Zavar! 🙏 We’re honoured to be one of your top picks in Melbourne — that means the world to us. Your support keeps us motivated to bring the best in quality, service, and shisha culture 💨🔥 Hope to see you back soon for your next upgrade!
— The Melbourne Hookah Team
Absolutely love my Colorburst Hookah!
Absolutely love my Colorburst Hookah!
The quality is top-notch — it looks even better in person and smokes incredibly smooth. I was unsure which design to go for, but Sam was super helpful and guided me through the whole process. Great service, fast shipping, and amazing product. Highly recommend Melbourne Hookah to anyone looking for premium shisha gear in Australia!
4 June 2025
Unprompted review
Reply from Melbourne Hookah
Thanks so much for the amazing review! 🙌 We’re thrilled you’re loving your Colorburst Hookah – they really do shine even more in person ✨ Huge shoutout to Sam for guiding you to the perfect pick! We’re all about quality, smooth smoke, and standout service, so it means a lot to hear that came through. Enjoy your sessions, and don’t hesitate to reach out if you ever need more gear, tips, or flavor recs.
— The Melbourne Hookah Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.