Melarox Reviews 47

I orderd something and they don't deliverd it for me and i don't get my money back!!

Need more information to make a true response

I paid for a product online, but it has not been delivered. The order status indicated delivery within 12-14 days, but I have not received anything yet.

we canceled an order from 10.07.2024 and we did not receive our money (13.08.2024). Still waiting..do not place orders here if you do not want to be scammed.

This is a nightmare, never experienced anything similar. Most likely will sue them and press charges, over 40 days passed since I placed an order and canceled and they are not going to make the refund, they just ghost me everywhere when I try to get in touch.

This store is a scam. They do not have the products on stock and after they take your money they do not process refunds.

Waiting to get my money back for over 40 days on a cancelled order

Incredible how many negative reviews there are about this site/company, and yet people are still being deceived by this merchant. Including me. I ordered a product worth 3000 Euros, the price being significantly lower than at any other merchant. It didn't even cross my mind to look for reviews about the site, considering their site is credible and, moreover, eMag lists them as a trusted partner. Two months later, I have neither the product nor any way to contact them. DO NOT ORDER. I hope the authorities can do something and shut them down. There was even a report about them on PROTV. Obviously, I found all this out too late. Once again, do not order from this merchant.

I guess you can easily see from reviews what's the problem. I've ordered an item they said it's on stock (1-3 days delivery), and now, after 1 month I still don't have it any week after week they say: "it will be delivered to you by the end of the week" which obviously comes and goes and my product for which I paid in full is not with me.

Very bad experience! About one month delay in delivery and zero flexibility on the return policy. To be avoided!

I bought an expensive product for my garden. They said they will deliver in 5 business days, afterwards they prolonged the period to 10-12 business days. After that period ended I contacted them to see the order status and ..surprise, they do not know when it will arrive. I asked them to cancel the payment, they deleted my account from their site in order not to have visibility on the order. One month has passed and I still did not receive my money back, do not order from them. I made a complaint at the authorities and I will sure go to the police in the next couple of days.

SCAM!!!

They "sell" products that they don't have. After that, they don't issue a fiscal invoice, they are not shipping any product. ZERO customer service, no email support.

DO NOT ORDER ANYTHING. They don't care about the law. Once you paid, you've lost your money!

Awful! I will report to the police.

A month already passed since I ordered and paid a 600€ item (pay at delivery is not supported). The estimated delivery time on site si 4 days. In the last weeks, they constanly lied that the order will arrive "next week".
It takes hours to try to contact them on phone. On email they respond with days delay or never.
Now, trying to check the order status I realized my account was deleted.
I may need to contact police to get my money back.

Attention scam!
I have ordered and paid for goods for over a month, which are supposedly in stock. After more than a month I have not received the goods, cannot reach anyone, not by phone and the emails remain unanswered!

Placed online order. Payed with card online.
Order was never delivered in 3 weeks time.
After I started to request my money back they deleted my customer account from their site.
Will definitely report this to authorities!

Fraudulent merchant.
Should be avoided.

I ordered a camera lens from them because Google showed that they had the best price. I paid with a card, but after four days without the package being shipped, I started to have suspicions. I received a confirmation email with the order details and nothing else. I tried to contact them by phone, but no one answered: either the phone was off or I was put on a waiting list where I had to wait 40 minutes because all operators were busy. After someone finally answered, they immediately hung up. They do not respond to emails. I sent them a message requesting the cancellation of the order and a refund, but after that, they deleted my order, and I no longer have access to anything on their website. Fortunately, I took screenshots of everything and filed a complaint with Revolut bank. Now I am waiting for them to refund my money. Whether I get my money back or not, I will also file complaints with ANPC and the Police. Seeing how many negative reviews they have received in the last few months, I believe we should take action against them because they are thieves, and more people will mistakenly order from them since Google lists them as a "verified trusted business" and shows the positive 4-star reviews first, and on eMAG it says they are a trustworthy store.

Attention, this company it's not trustable. I've purchased an expensive item that at time of purchase had the information as having several units available in stock and that delivery was in 4 days. One entire month have past and Melarox provided information that will deliver week after week, with the excuse that they order the item from their vendor. As of today Melarox site they continue showing that have available items and that will deliver in 4 days, what is a complete lie.

I bought an expensive item for which i payed by online card. They did not deliver or contact me within two weeks. After two weeks i asked them to cancel the order and return the payment. One month later and i still haven't received my money back.

THE WORST!!!! I have ordered a rug and on the day it was due to arrive they sent a very blunt unapologetic email stating they cannot honour the order WHICH WAS ALREADY PAID as the rug itself is not on offer anymore?!?!? How is that my problem or an actual issue?? I’ve called numerous times it’s always busy and through email they clearly don’t give a duck 0 customer service. If I won’t receive my money back asap I will report them to ANPC. Shame on you 0 stars

Paying 5€ for shipping just for my parcel to be shipped after 14 days is just the biggest scam ever. They said on their site that my order should be delivered in at least 6 days.