meide.sg Reviews 

93
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have had a great experience during our holidays in Singapore. The babysitter was responsible for our 3 and 5 year old children and did a fantastic job of keeping them safe, entertained, fed and put... See more

Rated 5 out of 5 stars

I had engaged Meide services for our ad hoc house cleaning since 2 years ago. The booking platform is easy to use and the admin responds quite quickly. Depending on which cleaner you get but generally... See more

Rated 5 out of 5 stars

Sharon is very professional in handling infant. She came to my place earlier in order to prepare herself. She was not only cared well for my baby , but also helped to tidy up baby's cupboard, to... See more

Rated 5 out of 5 stars

Not sure why there are some nagative reviews but those seem like self-entitled customers.I gave it a shot,and although not perfect,their team is really dedicated and effeicient,true to their mission!P... See more

Company replied

Company details

  1. Cleaning Service
  2. Cleaners
  3. Commercial Cleaning Service
  4. Curtain and Upholstery Cleaning Service
  5. Home Help Service
  6. House Cleaning Service

Written by the company

HOME CLEANING SERVICES, PART TIME MAID OR HELPER SERVICES IN SINGAPORE AT SGD $20/HOUR NETT ONLY!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

93 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(93)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful cleaning company with…

Wonderful cleaning company with outstanding admin support vrew and hardworking and friendly cleaning staff, got my post reno clean done last week and moving in with peace of mind now because everything is tidied up remarkably well, will be getting my weekly cleaning service for my house from MEIDE too, 6 stars thumbs up guys

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Not sure why there are some nagative…

Not sure why there are some nagative reviews but those seem like self-entitled customers.I gave it a shot,and although not perfect,their team is really dedicated and effeicient,true to their mission!Price is really affordable.Got my same cleaner every weeks now,doing very well.Will certainly get more from them and for my kids too!High recommended for their all in one cleaning services!Great work MEIDE!

9 June 2024
Unprompted review
meide.sg logo

Reply from meide.sg

Thank you so much for your kind words Ms Bolch!

Rated 1 out of 5 stars

Deceptive sales practices

(UPDATED 05 AUGUST 2024) Since I wrote this review:
- Meide has blocked my family from all its social media.
- We realized that many of their 5 star reviews on Google were spamming unrelated services, and when we shared our concern, they proceeded to remove our legitimate reviews.
- There are similar unrelated reviews on TrustPilot (e.g. a recent review titled "Job vacancy info are properly described…") which cast doubt on the legitimacy of Meide's reviews.
- If you are a parent looking for childcare, I highly recommend looking elsewhere due to their dodgy sales practices. I would NOT trust this company with my children.
- We have since filed a legal case against Meide, and I suspect many families have had to do so too.

We have filed a police report as we realized that the positive reviews for Meide are fraudulent and that the business is likely a scam. The five star reviews on Google are nonsense and don't reference Meide at all (some reference a restaurant, others a spa).

(Original Review)

To parents/families who are seeking Meide services: avoid our mistake and seek help elsewhere.

You are required to pay a $198 non refundable fee, but the agency will quote you a price significantly below what the real rates are for babysitting and helpers. We received a quote that seemed reasonable, and paid the fee only to be told that the rate was much higher than we were quoted.

The agency is refusing to refund, and has cut off communication with us. Their 5 star reviews on Google are suspicious -- if you compare to other agencies, you will notice a trend where Meide's five star reviews rarely have a reason attached, while other agencies will typically give a clear and thorough reason.

Sometimes you get a bad gut feeling about a place, and unfortunately we tried to suppress that when we interacted with Meide. We should have listened to our gut because we have lost money that was intended for our family.

Advice to parents: proceed with caution and demand that the agency waive your fee before you engage with them. In our experience, other agencies charge a % after placement, but Meide was the only agency we contacted which charged us a fee beforehand.

22 April 2024
Unprompted review
meide.sg logo

Reply from meide.sg

So sorry to hear about your negative experience Byran Dai! Our support team will definitely get in touch with you to ensure we make things right for you again! 💖 Thank you.

Rated 1 out of 5 stars

Scam!

They ask for payment upfront and then the cleaner doesn’t show up. There’s no reply to my request for a refund.
This company is a scam. Beware!

10 April 2024
Unprompted review
meide.sg logo

Reply from meide.sg

Hi Ms Jasmin Redmond, so sorry to hear about your review. We did a check and saw that the cleaner Ms Shoun had indeed appear at your doorstep. She had submitted a proof with your doorstep photo complete with timestamp, and GPS screenshot in real-time. Also, she had called and messaged you but your side was uncontactable. There are screenshots evidence for these. Subsequently, we also followed up with you. Our coordinator found that your side had forgotten the booking, and did not answer the doorbell, or calls or messages from our side too. We are sorry that because of this, we are not able to refund or provide free replacement session for you. The cleaner, who is experienced and has worked hundreds of jobs already with us, had to unfortunately wait >1 hour outside your landed property in the hot weather and we have to compensate her too for her time and energy as well as transport costs and salary. We seek your kind understanding. Thank you.

Rated 1 out of 5 stars

Terrible service, not worth the bill

I guess had your cleaner, Miss Shoun, who came to my house for only 3 things, Ironing clothes, Mopping floor and cleaning of stand fans. The result = dusty floors, cleaned but unfixed fans and so called ironed crumpled clothes with not properly hanged pants.

From what I understood, that your helper is not properly trained and was only provided a 3day external training program to be "so-called" qualified.

Moreover when I called and whatsapped them for explaination, they avoided me like a plague. "Totally no response"

Hence for any customers who maybe interested in their service. Please beware!!!👿😠👿😠👿😠

7 October 2023
Unprompted review
meide.sg logo

Reply from meide.sg

Dear Ms Kirby, so sorry to hear about your experience. Our cleaner Ms Shoun has actually gone for extensive training and assessments. She has performed well with many good reviews from clients too. Nonetheless, rest assured that your feedback is always important to us. We will take good note and ensure the cleaning standards are maintained well. Thank you for the feedback. We are sorry that she could not meet your expectations to achieve all your desired tasks within the short hours that your side requested. I have checked and also saw that our coordinators have already been in touch with you. We are always available for contact, and will also continue to do our best in our work! Feel free to contact us if you require any further cleaning help. Thank you for your kind understanding and patience too. <3

Rated 1 out of 5 stars

Job experience

Was told to pay a fee for assessment first and was only told next appointment was 2 weeks later. On day of assessment was told to meet at Commonwealth MRT (to text 30 mins before approval) . Upon reaching was told to walk to a block at Tanglin Halt. Upon reaching, was told to go up to lift lobby level. During the whole conversation, was told to bring a clean set of clothes to change. Why can’t Meide be upfront about how they conduct their assessment ? And why would someone change their clothes in a stranger’s house not knowing if there is a camera. In my opinion this is all too creepy.

26 July 2023
Unprompted review
Rated 1 out of 5 stars

Dishonest cheating company

Take money and don’t provide service.

Emailed more than 10 times, contacted their boss on their personal number and got blocked.

Ronnie their contact confirmed no refund. Don’t use this company. They are scammers

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

Very responsive & helpful

23 July 2021
Unprompted review
meide.sg logo

Reply from meide.sg

Thank you so much Madam and we will keep working hard to provide cleaning and babysitting for your house!

Rated 5 out of 5 stars

Recommended, do check them out!

Efficient and tries their best to arrange staff down for our cleaning needs! Stuck to the stipulated days well, would definitely recommend for office people! Price affordable as well. Our office is situated very inconveniently, but they managed to find people for us. Thanks!

11 March 2021
Unprompted review
meide.sg logo

Reply from meide.sg

thank you so much Ms Melissa!! ❤ it is our honor and pleasure to be able to serve and clean your office !! hope to be of service always to you and your company too 😀

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