Meg Rivers Bakers of Happiness Reviews 

2,611
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

So I am writing this review as a cautionary warning to anyone who is thinking of buying from Meg Rivers Artisan Bakery. I paid the princely sum of £53 for the Showstopper Christmas Stag cake.... See more

Rated 5 out of 5 stars

My family absolutely loved the fruit cake. I have enjoyed homemade Christmas cakes all my life and this was as good if not better. We will be back! Many thanks Meg Rivers.

Rated 5 out of 5 stars

I organised boxes of brownies as a thank you for my team after successful delivery of a huge project. Jessica couldn't have been more helpful, allowing me to upload the info in a spreadsheet rather t... See more

Rated 5 out of 5 stars

Beautiful presented, the biscuits are fresh, tasty and so delicious they melt in your mouth the best!!. They make a wonderful gift and are something special. Alice kept me updated on my delivery. She... See more

Company details

  1. Cake Shop
  2. Bakery
  3. Online Food Ordering Service
  4. Wholesale Bakery

Written by the company

Handmade cakes delivered as a gift or for you from our bakery in the Cotswolds. Every cake is finished and decorated by hand. All cake, traybakes and biscuit orders can be delivered next-day with your own personal message from our bakery in the Cotswolds. Cakes by Post Anywhere in the UK Founded in 1989 by keen baker Meg Rivers, we’ve built up a trusted and reliable reputation for outstanding bakes that arrive in tip-top condition every time. Whether you’re looking for a party centrepiece or a special gift for a loved one, Meg Rivers Bakers of Happiness offers hand-baked cakes across the UK. Sadly, Meg passed away in 2001, but her legacy and passion for quality cakes live on, and we continue to deliver cakes to thrilled recipients around the country. All of our delicious recipes are based on Meg’s own catalogue, and we pride ourselves on fantastic customer service — something Meg really valued. Our cakes are perfect as a thoughtful present for a loved one, whether it’s for a birthday, to say congratulations, or to help them through a stressful exam time! And with our next day cake delivery service, you can send a sumptuous gift anywhere in the UK quickly and easily - hand baked by our skilled crafts people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,611)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional cake

My family absolutely loved the fruit cake. I have enjoyed homemade Christmas cakes all my life and this was as good if not better. We will be back! Many thanks Meg Rivers.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

A Christmas RIP Off

So I am writing this review as a cautionary warning to anyone who is thinking of buying from Meg Rivers Artisan Bakery.
I paid the princely sum of £53 for the Showstopper Christmas Stag cake.
It arrived in a dented tin. This cake is absolutely nothing like it is described on the website. It is so gooey it seems under cooked and has zero flavour of alcohol. The icing is too soft and it was incredibly disappointing.
However if I thought the cake was bad I hadn't bargained on the delightful Jess at customer services. Very dismissive and rude. Repeating the same parrot like words to anyone who dares to have a complaint. The only Artisan here is the Artful Dodgers who refuse to issue refunds for substandard goods.
So save your time and money and get a Lidal Christmas cake!
Oh and Meg Rivers please don't bother to reply as I am sure your words will only be as shallow as your service.
MEG RIVERS RIP OFF BAKERY!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Fab brownies but also wonderful service

I organised boxes of brownies as a thank you for my team after successful delivery of a huge project. Jessica couldn't have been more helpful, allowing me to upload the info in a spreadsheet rather than having to fill in multiple orders. She also coordinated all the deliveries so they were all there within 48 hours. The heart shaped brownies were gorgeous and totally delicious, leading to a very happy team!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Two marzipan and iced fruit cakes…

I ordered two marzipan and iced fruit cakes for my son and his girlfriend as they share the same birthday. The cakes were really delicious, packed full of fruit and nuts. Better even than those we’ve previously had from F&M and H@rrods!

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced and overrated!!!

I've ordered the white wedding cake, 2 tiers, with white flowers on top...
First of all, the box arrived head down, therefore there was written on the box, ,,This Way Up"...
Secondly, these little flowers arrived in separate box, with edible glue.
Good luck when assembling this, it tuk me several hours, as the glue was not working.
The flowers were super unequal, literally impossible to put them on top.
By the time I managed to do job of somebody else, the icing on top was dirty flor glue and ruined the cake.
I would never ever buy anything from here, ever again!!!
It's overpriced for what it is and overrated!!!
Avoid!!!

23 June 2025
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Dear London Forever, I am sorry to hear your cake was delivered without due care by our courier supplier. Did you contact us at the time to enable us to put this right? You don't say if there was any damage to the cake, had there been we would have happily replaced and asked for photo's to make a claim against the courier. We do explain clearly on the website that the roses arrive separately (they need to be protected en route). Not everyone uses the glue but we've never had a situation where it hasn't worked as expected. Again a phone call and we could have talked you through how to get the look you were after. With best wishes, Meg Rivers Team

Rated 5 out of 5 stars

Lovely brownies (not too rich and a…

Lovely brownies (not too rich and a really nice moist level), taste homemade and fresh. I will be using this bakery again for future occasions.
Arrived this morning, so it was great for a Birthday surprise. Thank you!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Beautiful presented, the biscuits are fresh, tasty and so delicious they melt in your mouth the best!!. They make a wonderful gift and are something special. Alice kept me updated on my delivery. She is lovely, and incredibly helpful. The service she has given is outstanding and delivery was prompt. Highly recommend thank you.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

coffee walnut cake

Ordered the coffee walnut for other half's birthday, he is loving it. Fast postal service and hour delivery slot is also greatly appreciated by me. For coffee cake lovers this is the cake to get. Yummy and moist.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing fruit cake

I ordered a fruit cake for my Mum's birthday. The cake was delivered when promised by the Meg Rivers team in good time for the birthday party and was perfectly and securely packaged. The fruit cake itself was AMAZING and very much enjoyed by all. I would highly recommend Meg Rivers Bakers of Happiness, the fruit cake delivered what it said on the tin :)

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply DELICIOUS

Ordered a Christmas cake that was outstanding! Really moist and rich and tasted just exactly the way my Mothers always tasted ,arrived well packaged and in plenty of time ,stayed fresh for ages . SO good I also ordered a chocolate birthday cake which was just as amazing ! Will definitely be using again . Delicious!!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service
I cannot praise this company enough for going above and beyond in their resolving a delivery. They kept in contact with me at all times.
Their cakes are superb!

20 December 2024
Unprompted review
Rated 2 out of 5 stars

Have sent a few E.mails ,but they don’t…

Have sent a few E.mails ,but they don’t seem to answer ! .Wedding cake ,good flavour , but a nightmare to cut.The interior looked great , but the whole of the cake was falling apart,a right mess …
One of guests tried to eat one of the ‘edible’ roses ,hence a £280 .dental bill
NOT acceptable for £115 cost most of cake left uneaten, you don’t usually eat with a spoon,quite embarrassing….POOR SHOW

17 June 2024
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

I am so sorry to hear your cake was less than perfect. We've not received any emails from you to date, so do please get in touch via customercare@megrivers.co.uk or call us on 01608 682858 with your order number and we will do our best to help. kindest, Jess

Rated 5 out of 5 stars

Simply The Best

Such a good company to deal with. Polite and friendly. And the cakes ....marvellous. Just opened the simnel cake for Easter; it was the best I have ever tasted. A true delight: moist, lovely fruit and delicious marzipan icing.

31 March 2024
Unprompted review
Rated 3 out of 5 stars

Cake Club of unhappiness

I decided to treat myself to a cake club subscription, so duly paid nearly £300 for the year. First cake was a lime and gin drizzle. Mediocre at best, very little flavour, couldn’t detect any gin and just a hint of lime, certainly not worth the £24 price tag on the website. Next up was the carrot cake, my favourite but unfortunately that was a let down too. Heavy taste of baking powder and as it’s only got a shelf life of 6 days and it takes 2 days to reach you, you’ve got 4 days to eat it. And don’t think you’ll maybe stretch that for a day or 2 as it goes very mouldy, very quickly.
2 cakes down, 10 to go, I should be looking forward to my next one but unfortunately that’s not the case. It’s been an expensive lesson, one which I won’t repeat!

4 August 2023
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Dear Roch, Sorry to hear you've not enjoyed your first two cakes. Did you supply us with batch codes of the carrot cake to allow us to investigate? The fresh carrots do make it a short best before but we find it works for most of our customers. Do please email direct - customercare@megrivers.co.uk if you want to supply further information so we can look into your case further. kindest, Jessica

Rated 5 out of 5 stars

So helpful

So helpful. I made an error in the address, reported it and the correction was made immediately. No delay in delivery. Thank you.

22 May 2023
Rated 2 out of 5 stars

Failure to deliver next day

Failure to deliver next day. Please be aware the delivery cut-off for next day deliveryordering is 12 noon. If you are 2 mins late you will miss the cut-off. So do NOT pay for next day delivery on Thursday after 12 noon as your money will be wasted you need to pay for Saturday delivery otherwise your cake sits in a DPD warehouse over the weekend. This is not made clear on the website and no attempt is made to contact you and ask if you want to upgrade your delivery.

5 June 2023
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi Helen, As mentioned in my email correspondence earlier today the need to order pre12 is mentioned on each product page under the "delivery information" drop down, as well as on the dedicated delivery web page. Saturday service is there as an option for orders placed after midday and in most cases we can pull a delivery sooner if a call to the bakery is made. Kind wishes, Jessica

Rated 4 out of 5 stars

Tasty but Crumbly

Easy ordering and delivered on time. Slightly disappointed at how crumbly the wedding cake was even though it was very tasty, it was impossible to cut a decent slice.

15 May 2023

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