I signed up for MegaCasino because I expected a large game selection and a polished experience from a brand with such a big name. The registration process was simple, and the website looked fine at... See more
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Usually a great casino with fast payouts, I’ve played here for over 1 year. Now I’ve tried to withdraw £2200 it’s taking ages, not even processed it - even when every other withdrawal was instant… get... See more
Company replied
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Company details
Written by the company
ones and tabletWelcome to MegaCasino, an online gaming destination where an extensive choice of games meets an exciting and easy-to-use casino experience. At MegaCasino, we believe every player should be able to find entertainment that matches their preferences. Our broad game collection includes online slots, jackpot games, live casino experiences and popular table games such as blackjack, roulette, baccarat, poker and craps. From familiar classics to feature-rich new releases, the platform brings together titles from established game providers and is regularly updated with new options to explore. Players looking for an immersive casino atmosphere can visit our live casino section, where real-time gameplay and professional dealers bring the energy of a casino directly to their screen. Slot enthusiasts can browse a wide variety of themes, features and formats, including Megaways titles, daily jackpots, progressive jackpots and exclusive game selections. MegaCasino is designed to provide a smooth and convenient experience across desktop, tablet and mobile devices. Players can browse the game lobby, manage their accounts, make payments and access available promotions wherever supported. Our customer support team is also available to assist with questions about accounts, payments, games and the overall platform experience. We regularly introduce promotions, tournaments and other rewards for eligible players. The games, offers, payment methods and platform features available may vary according to location, and players should always review the relevant terms and conditions before participating. Security, fairness and responsible gaming are important parts of the MegaCasino experience. We provide tools and information intended to help players stay in control and make informed decisions about their activity. Mega Casino is owned and operated by Kinetic Digital, with its gaming platform provided by SkillOnNet, one of the online gaming industry's leading platform providers. SkillOnNet Ltd. is licensed and regulated by the UK Gambling Commission, ensuring a secure, fair and responsible gaming environment. At Mega Casino, we are committed to delivering an exceptional player experience while continually improving our products and services based on customer feedback. Our aim is to deliver a varied, entertaining and dependable online casino experience, supported by a platform that continues to evolve around the needs of its players.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.9
Poor
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Im new on this site
Im new on this site
Ive had some great wins all paid promptly
8 March 2025
Unprompted review
Reply from MegaCasino
Hi Jennifer,
Thank you so much for your grest review! We’re thrilled to hear that you’re enjoying our platform and that we could provide the experience you were looking for.
Your feedback motivates us to keep pushing for excellence, and we hope you continue to have a great time playing with us. Let us know if you need anything!
The MegaCasino Team
I'd give 0 stars if I could 3 times…
I'd give 0 stars if I could 3 times I've requested them to send my winnings it's still sat pending after 24hrs all you get from chatbot is the same response
2 March 2025
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear there has been a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
If you are still waiting for the funds to be sent, please contact us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist.
The MegaCasino Team
They stole my money
They stole my money. I requested 100 got 64 and my 30 dollar deposit disappeared. Don't use them they are a scam
25 February 2025
Unprompted review
Reply from MegaCasino
Hi Laurie,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat, Facebook or send an email to support@megacasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The MegaCasino Team
I won £1394 on big bass
I won £1394 on big bass, almost 24 hours have passed and I have had NO indication that the withdrawal is even being processed! I have uploaded documents, tried 3x on the ‘chat bot’ and just keep getting a generic answer to the effect of ‘we aim to process all withdrawals within a few hours’ this has been almost 24 and I’ve received absolutely nothing. I have asked the chat bot if they need any further documentation to which I’ve been told no, I don’t understand what the issue is? I will be taking this to the gambling commission if not rectified ASAP!
Username Alexls1996.
17 February 2025
Unprompted review
Reply from MegaCasino
Hi Alex,
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked the account and see the withdrawal was processed the day after you requested it and the funds should now be with you.
Thanks for understanding,
The MegaCasino Team
Dodgy don't go near I cant withdraw…
Dodgy don't go near I cant withdraw winnings don't make my mistake!!!! Don't write back you sarky .....s ! Scam scam scam scam scam scam scam scam scam scam scam scam scam
13 February 2025
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to see your low rating, and we’d like to know more about what went wrong so we can fix it. Could you please provide us with a bit more information or reach out to our support team on chat or send an email to support@megacasino.com
We’re here to help and make sure you have a better experience next time.
The MegaCasino Team
I deposited yesterday around £260-270
I deposited yesterday around £260-270. Played some games at the end tried to withdraw £260 it has been over 24hrs and I haven’t received my withdraw.
What is going on? I want my money it keeps showing that the transaction is pending but how come if I’m fully verified.
8 February 2025
Unprompted review
Reply from MegaCasino
Hi Gabriel,
Thank you for sharing your feedback, and we apologize for the inconvenience you’ve experienced with your withdrawals. We understand how frustrating delays can be, and this is certainly not the experience we want for our customers.
We take your concerns seriously and are actively reviewing our withdrawal processes to minimize delays in the future. Please contact our support team on chat or send an email to support@megacasino.com with your account details, and we’ll prioritize resolving this issue for you as quickly as possible.
We value your patronage and hope to turn this experience around for you.
The MegaCasino Team
Experience average but paid out within…
Experience average but paid out within 48 hours as review said I read, game choice better than bigger site's who I'd throw 2 stars at usually.. responsible gambling cant go wrong.
30 January 2025
Unprompted review
Reply from MegaCasino
Hi Christopher,
Thank you for your honest feedback and suggestion! We’re always striving to improve our platform, and we hear you loud and clear on the desire for faster withdrawals. We’re constantly reviewing ways to enhance our services, and your input helps us focus on what matters most to our players.
If you have any other feedback or need help, please feel free to contact our support team.
The MegaCasino Team
Have been playing for awhile and never…
Have been playing for awhile and never had a win or feature. Won’t be using again. Very disappointed
30 January 2025
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
They settle the bet incorrectly.
I have placed a bet on SA20 Match between Sunrisers Eastern Cape and Pretoria capitals and as you all can check the scorecard of that match. Sunrisers Eastern cape were scored 12 fours and Pretoria capitals scored only 9 fours.My bet was Sunrisers Eastern Cape will score most fours. But they settled my bet as lost and upon requesting a review they told me both team scored equal number of fours which is 12.
22 January 2025
Unprompted review
Reply from MegaCasino
Hi There,
Please note that this is www.megacasino.com and we are not a sports betting site.
Thanks for understanding,
The MegaCasino Team
Made a deposit with my bank card I won…
Made a deposit with my bank card I won 760. Made my withdrawal and since then I haven't received it been told there was an issue with my card send my account number and sort code done that nothing. I just want my money I am fully verified so I don't see the issue I don't want to believe that this is a scam. I am very frustrated right now. Now they are telling my withdrawal is on hold and would be returned back after 24hours this has passed nothing has come back. I am beginning to believe this is a scam now and I am going to put in an official complaint. Still waiting for my money quick to take deposit delays receiving withdrawal
17 January 2025
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for bringing this to our attention. We are sorry for the frustration you’ve experienced with your withdrawal, and we understand how concerning this situation must feel.
The delay appears to be related to an issue with the payment method used, which is why additional information was requested to ensure your funds reach you securely. While we aim to process all withdrawals swiftly, there are occasions when further checks or processing steps are required to comply with payment regulations and ensure player safety.
We can assure you that your funds are safe and are not at risk. If your withdrawal was returned to your account due to the initial issue, it should now be available for reprocessing. Please contact our support team by emailing support@megacasino.com or via chat so we can check the latest status for you and ensure everything is resolved as quickly as possible.
We value your trust and appreciate your patience while we work to get this sorted. Thank you for giving us the opportunity to address this.
The MegaCasino Team
Complete scam deposit fine and win £340…
Complete scam deposit fine and win £340 when I tried to withdrawal they said it was on hold my account was verified and did three chats and different story everytime still no money
I have now reported to gambling commission this page needs closing down
9 January 2025
Unprompted review
Reply from MegaCasino
Hi Melanie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration.
Account verification can sometimes require additional documents for security purposes, but we strive to make the process as smooth as possible.
We encourage you to contact our support team directly on chat, Facebook or by sending an email to support@megacasino.com so we can assist you in resolving this matter swiftly.
Please rest assured, we take all customer concerns seriously and are committed to ensuring a fair and transparent process.
The MegaCasino Team
Avoid this site scam can’t withdraw as…
Avoid this site scam can’t withdraw as asked for proof of funds sent documents to them been 7 days now and still no reply emailed support and get same reply they don’t know how long it will take to review its a wage slip could be reviewed in seconds con men
Username norlee_rl31
7 January 2025
Unprompted review
Reply from MegaCasino
Hi Lee,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this has caused you. We completely understand how delays in verification and withdrawal can be disappointing, especially when you’re eager to access your funds. Please know that verifying funding evidence documents can take a bit longer due to the necessary security checks we must carry out to protect our players.
That said, we’re happy to inform you that your account has now been fully verified, and your withdrawal request has been processed. We understand the inconvenience you faced during this process and truly appreciate your patience as we worked to resolve the issue.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out to our support team. Your satisfaction is important to us, and we’re here to help.
The MegaCasino Team
I have provided mega casino with all…
I have provided mega casino with all the ID for verify my account has been accepted but telling me I still need to upload more ID THERE A SCAM DO NOT USE IVE LOST 800 pound sitting in my account and not aloud withdraw it I have contact gambling commission waiting on response now
7 January 2025
Unprompted review
Reply from MegaCasino
Hi Brandon,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration.
Account verification can sometimes require additional documents for security purposes, but we strive to make the process as smooth as possible.
We encourage you to contact our support team directly on chat, Facebook or by sending an email to support@megacasino.com so we can assist you in resolving this matter swiftly.
Please rest assured, we take all customer concerns seriously and are committed to ensuring a fair and transparent process.
The MegaCasino Team
Zero wins
Do not use, pay outs are very rare, played £200 of credit yesterday on Jackpot king games and didn’t get one win or bonus feature, avoid at all costs
2 January 2025
Unprompted review
Reply from MegaCasino
Hi Steven,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
No issues
I was sceptical but i had a good win and got my money really quickly i had to close my account but Purley because i was spending too much.. credit where credits due though a good company
31 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you had a great win and that your withdrawal was processed quickly. We completely understand your decision to close your account, and we commend you for practising responsible gambling.
We appreciate your trust and are grateful for your positive feedback.
The MegaCasino Team
RTP is a joke
RTP is a joke! So low it's not even funny! Avoid like the plague.
31 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
Was sceptical when reading reviews but…
Was sceptical when reading reviews but had a go won £700 had to prove address which was simple process money was in my bank this morning all in all just over 24 hours !
29 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
We love hearing that you’re enjoying the platform! Thanks so much for your review—it means a lot to us.
Have a great day!
The MegaCasino Team
Love the site but withdrawals take the…
Love the site but withdrawals take the mick
Withdrew 28 hours ago but still nothing in my bank. Haven’t had this problem before so why’s it taking so long now.!
28 December 2024
Unprompted review
Reply from MegaCasino
Hi Sara,
We understand how frustrating it can be when there’s a delay in receiving your funds, and we truly apologize for the inconvenience. Please know that your withdrawal is important to us.
If you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details, we’ll ensure your request is handled as a priority.
Thank you for your patience, and we appreciate your understanding.
The MegaCasino Team
Omg I have been on some money grabbing…
Omg I have been on some money grabbing despicable sites in my time but this one it THE ABSOLUTE WORST...
DO NOT JOIN ... 30 QUID ON 20P SPINS AND NOT A SINGLE PENNY WON.. NOT 1 PENNY... STAY AWAY OR YOUR BANK WILL BE EMPTY AND THESE CLOWNS WILL BE LAUGHING AT YOU..
COMPLAIN AND THEY WILL CLOSE YOUR ACCOUNT WHILE POCKETING YOUR MONEY...
27 December 2024
Unprompted review
Reply from MegaCasino
Hi Michelle,
Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.
While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.
The MegaCasino Team
Rubbish
Rubbish! All they do is stealing people's money! Rubbish rubbish!
26 December 2024
Unprompted review
Reply from MegaCasino
Hi Mike,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
f you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details so we can resolve any issues you have faced.
The MegaCasino Team
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