MeetFox Reviews 9

All is perfect put looking forward if we can control the date range to be in days not only weeks

I subscribed to MeetFox in Jan 2023 and almst immediately thereafter, decided the program did not meet my needs. No fault of the software, it just wasn't a good fit. I sent an email requesting cancellation, as specfied by the website.

Now, June 13, more than six months later, MeetFox continues to charge my card and only offers "jibber-jabber" rather than simply takking decisive action to delete my account, cancel my subscription, and assure me my card will no longer be charged. It woudl be great to get a refund as well, but I suspect I will never happen, sorting out six months of emails going back and forth.

I like the easiness while using. I only had troubles last time when I forgot to set Google Meet link in the call and my customer didn’t know where the actual call is happening. And I couldnt update the event. But yeah, it was my fault. I should have set it up properly :)

My bad experience is based on something other than the software side of the company but more on the customer experience.

The software is generic with limitations but decent enough to use if you're starting fresh. Alternate options include Google Workspace (which has all these features and more).

The poor experience is based on the financial side of things. Initially, the customer service rep was accommodating and helped me to set up the platform.

This was all good until I paid for the annual subscription, and we never spoke again. I was ok with that; as I said, it is generic, so easy to use, and uncomplicated, but with its limits.

When it came to subscription renewal time is when the issues started. I hadn't used the software in about seven months due to finding a better solution. I received an email stating that the renewal time was near, and I replied (within a week of the renewal deadline) that I no longer used the service and wanted to cancel. There is no method of billing cancellation on the software, as it kept telling me I couldn't cancel as I had an active subscription. The customer service rep (a different one from before) kept sending generic responses like;

"Hi there,

I hope you are doing well. I wanted to quickly catch up with you on my last message since we did not yet hear back from you. Here is what I wrote in case you missed it:

Thank you for fillign out the MeetFox Cancellation. Unfortunately, we were unabale to locate any MeetFox account associated with the email address: info@*****.com.

Please provide us the correct email address for the accoutn you wnat to cancel.

I am lookign forward to your resposne and have a great day!

Best,
J****".

As you can imagine, it got tedious, and it took eight emails back and forth to resolve this. Oh and during this time my bank was sending me notifications that Meetfox were trying to retrieve funds from my account but fortunately for me, I have smaller saving spaces where i keep my money separate from the main account so nothing was taken.

The experience felt like being seen by a window salesman who you tried their services before but now they want to upsell you on their latest products even though you've already found a better merchant.

I'm not normally one to write a review, but the way they carried on was out of order, and they only resolved the issue once I threatened them with legal counsel.

My advice is to stay well clear; otherwise, you'll get locked in their basement with bread and water (services) like in the film 'Misery'.

I got lots of tips on what to do but it took a few days. The other thing I was a bit dissatisfied with was that I could not interact with a real person right away.

All Good
World be nicht if someone can attach a file.

You have given a great opportunity to enhance our business.

Everything worked smoothly and efficiently. I have an online counselling service and the ability of clients and potential clients to talk to me through the app on my website is priceless

Great interface and individualized activity types.
A group availability poll for non-subscriber clients would be valuable.
Really needs a mobile app to be convenient on the go.