Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more
Company replied
Quick and easy process. I don’t have a printer and so they sent me labels and a large bag into which I put my old phone. They had more condition categories into which I could describe my phone than... See more
Company replied
Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more
Company replied
Company details
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Mobile Phone Repair Shop
- Phone Repair Service
Written by the company
Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).
Sell your phone for cash.
Written by the company
- Top prices paid!
- We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.
Free Same Day Shipping
Next day delivery on all orders received before 1pm*
*Applies to all orders placed Monday to Friday before 1pm
Contact info
Meelie Mobile, Holditch House, Holditch Road, ST5 9JQ, Newcastle-under-Lyme, United Kingdom
- 01782576931
- sales@meeliemobile.com
- meeliemobile.com
Get the latest phones for less!
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travelled down as my phone was pristine…
Travelled down as my phone was pristine condition didn’t want it get damaged in the post they then email day later it’s now got visible marks on the lcd that were not there when I dropped it off and tried to knock the price from 600 to 380. They have marked the phone wasn’t going to travel 3 hours round trip wasting fuel if there were marks on it doesn’t make any sense scammers avoid I will be seeing you in court. Edit from your reply that’s is lies you you said can only see them under certain lights and angles on the phone so you wouldn’t see on cctv you have damaged my property paperwork has gone to solicitor yesterday for requesting to go to court
14 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Nick whittingham,
We’re sorry to read your feedback and would like to clarify the situation. After reviewing our records, including CCTV footage, the device showed signs of damage upon arrival at our premises.
Our valuations are always based on the condition of the device at the point of inspection, which is why a revised offer was provided. We understand this may not have been what you expected, but we aim to be fair and consistent in every assessment.
Many Thanks,
Hannah
I don't recommend this theft company to…
I don't recommend this theft company to anyone, I choose collection from them to come to me to collect the phone they send Royal Mail to take the phone from me and I have videos proof that the phone wasn't damaged, after a few days they send to me an email and give me half price they offered me because the phone was damaged, I sent to them proof and I asked them for proof unfortunately they don't care and they send my phone back.
That's why I'm telling yous to be very careful from this company.
14 April 2026
Unprompted review
Reply from Meelie Mobile
Dear MAHER AL WASHAR,
We’re sorry to see your review and would like to clarify the situation. After a full review, including CCTV footage, we can confirm the item arrived at our premises already damaged and was not damaged while in our care.
We take great care in handling all items and aim to be as transparent as possible in situations like this. Based on the evidence available, we’re unable to accept responsibility for the damage reported.
If you’d like us to review anything further, please feel free to get in touch directly.
Many Thanks,
Hannah
Do NOT sell your phone to this company! Read the 1 star reviews I beg!
What an awful experience and a disgusting scammy company. Got a quote for £426 for very good condition S24 ultra, sent the phone off and they knocked me down to £293. They claimed my phone had a big scratch on the back case, I know it did not. They sent a picture of zoomed in case markings under a strong light that you cannot see from the naked eye. And claimed it was a scratch and the phone is in 'fair' condition. The phone is in excellent condition and I got it back (there is 0 scratch) and went on to sell on ebay for £450. Do not sell your phone with this company, they will give you a good inital quote, then will attempt to make up and exaggerate defects to lowball you, hoping you will give up and accept it so they can profit off your phone. Sell it on ebay you will make more money than Meelie Mobile's highest quote. AVOID!!!
13 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Marissa C,
We’re sorry to hear you’re unhappy with your experience. All devices are carefully assessed on arrival against the original condition described at the time of quote, and any revised offer is based on that inspection in line with our terms and conditions.
Our aim is always to provide accurate, fair valuations based on device condition at the point of checking, and customers are of course free to decline any revised offer.
Many Thanks,
Hannah
Excellent service
Excellent service, easy process and quick payment. Would definitely recommend and use again
13 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Caroline W,
Thanks for the great feedback! We’re glad you found the process easy and the payment quick. We really appreciate the recommendation and look forward to helping you again!
Many Thanks,
Hannah
I wish i can give this sham of a…
I wish i can give this sham of a company half star,After quoting my zfold 7 for £726 and i sent my phone over only for me to receive an email reducing the money to 660 because of a faint mark that is barely visible.Eventually i declined and these people returned my phone without my charger and other accesories.
10 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Tolulope Alase,
We’re sorry to hear you feel this way. All devices are assessed on arrival and any revised offer is based on the condition compared to the original description provided, in line with our terms and conditions.
As outlined in our terms, if a counter-offer is declined the device is returned in a generic box and we are unable to return any accessories, cases, SIM or data cards.
Many Thanks,
Hannah
Saw good reviews about them and after…
Saw good reviews about them and after poor service from others thought give them a go great service over a bank holiday so a few issues with Royal Mail .
Will use Meelie again when the time comes.
30 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Michael Woodall,
Thanks for giving us a try and for your kind words! We’re glad you had a great experience and appreciate your patience with the Royal Mail delays. We look forward to helping you again next time!
Many Thanks,
Hannah
The process was so easy and straight…
The process was so easy and straight forward was definitely use again
7 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Helen Aimes,
Thanks for your kind words! We’re glad you found the process easy and straightforward.
Many Thanks,
Hannah
Awful company
Awful company - same con of offering best price and then changing the offer once they get your phone. Just sell it on Ebay.
Reply: I sold it at CEX for the same as originally quoted by meelie for good condition. The phone was 100% good condition and matched the description. The past 2/3 times I have used websites they try lowering the price. I wont bother any more.
9 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Joshua,
We’re sorry you feel this way. We pride ourselves on offering fair and transparent pricing, and any adjustments are only made if the device condition differs from the original description.
Many Thanks
Hannah
Speedy service!
I posted an old mobile off to be sold to Meelie on the 31/3/2023, and had the offered price in my bank account by the early afternoon of the 2/4/2023.
Their criteria for each offered price was very clear and detailed, and above other companies I'd searched.
Messages were sent to inform me, when they had received my package and when the payment had been made.
I didn't know that a tree was planted for every review received but it pleased me to know that.
2 April 2026
Unprompted review
Reply from Meelie Mobile
Dear ARM,
Thank you for your kind feedback! We're glad to hear that you find our service trustworthy, reliable, and fast, and we appreciate your support for our tree-planting initiative.
Many Thanks,
Hannah
Reply from Meelie Mobile
Dear Kamil,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
Excellent service
Excellent service, fast payment. Would recommend to anyone. Thank you
2 April 2026
Unprompted review
Reply from Meelie Mobile
Dear KA,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
Great Service, fast and efficient
First time using this company sent by a prepaid label. Posted Monday received weds , 5 hrs later received payment in my bank. Great service fast and efficient. Will be using this company again
1 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Debbie Buckingham,
Thank you for your kind words! We are delighted to hear that you found our service efficient and reliable.
Many Thanks,
Hannah
Best phone recycle I've ever used
Every time I sell/recycle a phone I dread the delays and reductions in amount paid. But with Meelie I was paid the amount promised, within a matter of hours after my parcel arrived with them. Delighted. Will be using then again!
1 April 2026
Unprompted review
Reply from Meelie Mobile
Dear gareth gibbon,
Thank you for sharing your feedback! We are glad to hear that you found our process easy and received the quoted amount.
Many Thanks,
Hannah
Easy fast transaction.
Had a great and easy transaction with Meelie, ordered a postage label, it arrived quickly packed up the phone and sent it , the day they received it they sent payment, flawless and easy service oh, also offered the most out of all the phone buying companies, would certainly use the company again. Thank you Meelie, the way business should be done.
1 April 2026
Unprompted review
Reply from Meelie Mobile
Dear Craig wallace,
Thank you for your fantastic review! We're delighted to hear you were happy with our fast service and competitive pricing. It's great to know everything was completed smoothly and quickly. We really appreciate you choosing us!
Many Thanks,
Hannah
Fab experience
Fab experience. I'm old school so asked for an address and bag to be sent out. Received really quickly, sent off. Kept appraised all the way along. Given the price quoted and check in the post (old school)
30 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Merryl Quilter,
Thank you for your kind feedback! We are delighted to hear that you found our service fast.
Many Thanks,
Hannah
Excellent service
Good offer for my phone easy to send phone to them, prompt decision and recieved money more or less straight away
Excellent service
Thank you
30 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Mrs Smith,
Thank you for your kind feedback! We are delighted to hear that you found our service fast and reliable.
Many Thanks,
Hannah
The best Meelie mobile prompted.
The best Meelie mobile prompted.
I recommend
30 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Customer,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
Great experience from start to finish.
Great experience from start to finish.
27 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Rasti Tomas,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
Excellent service and trustworthy
Excellent service and trustworthy. Speedy transaction no quibbles
27 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Sjw,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
Very fast no messing around with this…
Very fast no messing around with this company
27 March 2026
Unprompted review
Reply from Meelie Mobile
Dear Marion,
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.
Many Thanks,
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.