Meelie Mobile Reviews 

5,199
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the quick, easy, and efficient service, noting a smooth and hassle-free process. Many appreciate the professional communication and updates received, often mentioning receiving the best or highest price for their items. Payments are processed very quickly, typically on the same or next day, contributing to a highly positive user experience. However, some customers also noted dissatisfaction with price reductions after inspection. Several people reported that initial quotes were significantly lowered due to minor or disputed cosmetic damage, such as scratches or small marks on frames or screens, which they felt were not present or were exaggerated. This led some to decline the revised offer and request their items back, expressing frustration with the perceived discrepancy in condition assessment.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting its speed and efficiency. Customers frequently... See more

Price

Users describe ambiguous interactions with price, with many reporting that initial high quotes are often... See more

Product

Customers consistently note ambiguous experiences with product, particularly regarding phone condition... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more

Company replied

Rated 5 out of 5 stars

Quick and easy process. I don’t have a printer and so they sent me labels and a large bag into which I put my old phone. They had more condition categories into which I could describe my phone than... See more

Company replied

Rated 5 out of 5 stars

Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more

Company replied

Rated 5 out of 5 stars

Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Cell Phone Store
  3. Mobile Phone Repair Shop
  4. Phone Repair Service

Written by the company

Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).

Sell your phone for cash.

Written by the company

Top prices paid!
We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.

Free Same Day Shipping

Next day delivery on all orders received before 1pm*

*Applies to all orders placed Monday to Friday before 1pm

Contact info

Get the latest phones for less!

Big savings on new & refurbished smartphones, tablets and more

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,199)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy process

Easy process, quoted a price and was paid the full amount. Payment was made within an hour. Great service 🌟

1 July 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Curtis,

Thank you for your 5-star review! We're so pleased you found the process easy and that you were happy with the quick payment. Thanks for choosing Meelie Mobile!

Many Thanks,
Hannah

Rated 1 out of 5 stars

Scammers

Scammers! Quote was £164 for for my Samsung, sent in original box with screen protector still in place and they tried to tell me there were black spots on screen and would pay £20!!! Insisted on a return and low and behold phone is in the same perfect condition! Avoid & don't waste your time.

2 July 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Katie Lynas,

Thank you for sharing your experience with us. We would appreciate it if you could provide us with your Meelie reference to assist us in looking into this matter further.

Many Thanks,
Hannah

Rated 5 out of 5 stars
Meelie Mobile logo

Reply from Meelie Mobile

Dear customer,

Thank you for your 5-star review! We're delighted you're happy with your phone and our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Great experience

Great experience. Very fast sorting things out.

1 July 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear B Sandhu,

Thank you for your wonderful 5-star review! We're delighted to hear you had a great experience and that our team was able to sort everything out quickly. We really appreciate your support and look forward to helping you again in the future!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Phone sale review

Quick, efficient service. Regular updates, prompt payment

1 July 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear MR R FRANCIS,

Thank you for your fantastic 5-star review! We're delighted to hear you found our service quick and efficient, and that you appreciated the regular updates and prompt payment.

Many Thanks,
Hannah

Rated 1 out of 5 stars

Con merchants

Con merchants. Offered £169 for a Samsung phone, and then said it was damaged, new offer £92. It was not damaged when sent. The phone always has full screen protection. I see I'm not the only person making this comment. Dodgy.

2 July 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Catriona,

Thank you for sharing your experience with us. We would appreciate it if you could provide us with your Meelie reference to assist us in looking into this matter further.

Many Thanks,
Hannah

Rated 1 out of 5 stars

Thieving company

Thieving company. Sent my phone to them in a plastic envelope that they sent to me, the equivalent of which you can get at the post office for £1. Quoted me £60ish online to buy the phone. Had no contact other than to say theyd received it. After chasing, apparently my phone was not "up to standard" and they wanted £35 to give me my own phone back. I just sold a £200 memory card on ebay and sent it to the paying customer for £5. In no world is there any way sending a mobile in the post is £35. Daylight robbery. Avoid at all costs.

16 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Adam Ducko,

Thank you for sharing your experience with us. We would appreciate it if you could provide us with your Meelie reference to assist us in looking into this matter further.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Simple

Simple, Fast, Service and Payment

30 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Dharshan Sivajee,

Thank you for your 5-star review! We're so pleased to hear you found Meelie Mobile simple, fast, and easy to use for both service and payment. We really appreciate your support.

Many Thanks,
Hannah

Rated 1 out of 5 stars

Meelie have been advised to return my…

Meelie have been advised to return my phone bu checkmend but lo and behokd they are charging me 35 pounds to do this even though their terms and conditions do not cover this. Use another provider or stear clear people.

30 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Ryuken,

We're sorry you're disappointed. We advise customers before sending their device that Asset-Watch devices are not accepted, both in our pre-sale email and within our terms and conditions. If a Asset-Watch device is received, a return postage and handling fee applies should you wish to have it returned.

We strive to be transparent throughout the process, and the information regarding Asset-Watch devices and return charges is provided before a device is sent to us.

Many Thanks,
Hannah

Rated 5 out of 5 stars

No hesitation in recommending Meelie…

No hesitation in recommending Meelie Mobile. My old Google Pixel 8a was picked up by Royal Mail, delivered to them 2 days later, assessed by Meelie on that same day & I was paid the confirmed amount within 24 hours.

I had no problems, the communication & service was excellent & they did exactly what they said they'd do.

I've got no hesitation in recommending them & will almost certainly use them again in future.

26 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Vivek Kuvelker,

Thank you for your kind words and recommendation! We're so pleased you had a smooth experience from collection to payment. We really appreciate your support and look forward to helping you again in the future.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Good experience

Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No issue with grading and received the amount quoted on the same day as they received the phone. I usually go to Music Magpie or Mazuma but will definitely be checking these guys going forward!

19 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Katherine,

Thank you for your fantastic review! We're delighted you found the process quick and easy, and that you were happy with our updates, pricing, and fast payment. We look forward to helping you again in the future!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Having decided to extract myself from…

Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The procedure from beginning to payment was flawless

29 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Alan Lovell,

Thank you for your wonderful review! We're so pleased you found the process smooth from start to finish and that we could offer you the best value. We really appreciate your support!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Flawless service, full payout, zero games! Highly recommend.

I recently sold my high-value Samsung Galaxy S25 Ultra to Meelie Mobile, and the entire experience was flawless. The parcel was tracked safely all the way to their warehouse. Because it’s a high-value device, they requested a quick ID verification for security, which was incredibly easy to complete online. By Monday morning, I received an email confirming that the phone met all expectations, and the full quoted price of £510.00 was locked in. Unlike other recyclers who try to find excuses to devalue your device, Meelie is completely honest and transparent. The funds hit my bank account by Monday afternoon via Faster Payments. Absolutely brilliant service—I will definitely use them again!

29 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Arshdeep singh,

Thank you for your amazing review! We're delighted you had such a smooth and transparent experience with us. We really appreciate your trust and look forward to helping you again in the future.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Amazing

Amazing. Fast response. Quick service and best on price.

29 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Jemma Chapple,

Thank you for your fantastic review! We're so pleased you were happy with our fast service and great prices. We really appreciate your support!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Very quick easy transaction from…

Very quick easy transaction from sending out label to receiving the money

26 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Sandra Baxter,

Thank you for your fantastic 5-star review! We're so pleased to hear the process was quick and easy from start to finish. We really appreciate your support.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Paid exactly what was promised.

Paid exactly what was promised and quickly - which cant be said of many other mobile recycling companies i have dealt with. 5 stars.

22 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Paul,

Thank you for your fantastic review! We're delighted to hear you received exactly what was promised with a quick payment. Your support means a lot to us, and we hope to help you again in the future!

Many Thanks,
Hannah

Rated 5 out of 5 stars

very professional

very professional, trustworthy, quick service and am happy to use the service. Thank you

25 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear QI,

Thank you for your kind review! We're delighted you found our service professional, trustworthy and quick. We really appreciate your support and look forward to helping you again!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Very happy to recommend Meelie

Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the offer and between advising me they had the mobile and crediting my account was a matter of only a couple of hours. Will use again.

24 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Mr. Wright,

Thank you for your fantastic review! We're so pleased we could honour your original quote despite the postal delay and that everything was completed quickly once your phone arrived. We really appreciate your recommendation and look forward to helping you again!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Very good service

They were very good and quick and communication when needed (only to verify my ID) they responded quickly

24 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear John Haslam,

Thank you for your 5-star review! We're pleased to hear you found our service quick and our communication helpful. We really appreciate your support and hope to help you again in the future!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Great experience and prompt payment

Great experience, clear communication and very prompt payment, Great company to deal with

24 June 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear customer,

Thank you for your great review! We're delighted to hear you had a positive experience and appreciated our communication and prompt payment. Thanks for choosing Meelie Mobile!

Many Thanks,
Hannah

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