Medway Law Reviews 

1,040
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally friendly, professional, and consistently supportive throughout every single step of the property selling process. Many individuals note that communication is remarkably clear, and any queries or concerns are answered very promptly by the dedicated team. Some reviewers were not happy with communication issues, mentioning delayed responses, long waiting times, and difficulties getting hold of staff members on the phone. A few people also felt that important updates were missing, leaving them feeling unsupported and worried while waiting for their property transactions to move forward.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting an exemplary and stress-free experience from start to... See more

Customer service

People report positive experiences with customer service, highlighting clear communication and consistent... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently fast and... See more

User experience

Users describe positive interactions with user_experience, highlighting a clear, efficient, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohsin Aziz (our conveyancer) has been nothing short of incredible! Communica to on has been outstanding, no question has been too much trouble and he has made us feel looked after, every single step... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Nicola Nicholl at Medway law and Helen Noonan from Iamsold. They kept me updated during the auction sale process and had to chase the buyers solicitors A LOT!! But I would definit... See more

Company replied

Rated 5 out of 5 stars

We have just Completed a house sale through Medway Law and they have been fantastic : no delays, no queries, everything was made simple and we Completed without a hitch. Our contacts (Catherine Clarks... See more

Company replied

Rated 5 out of 5 stars

Jamie is the best solicitor I've ever dealt with regarding property sales. (S613/51296) He responded to all queries quickly (never experienced that with a solicitor). He actually phoned as well as... See more

Company replied


Company details

  1. Conveyancer
  2. Real Estate Attorney

Information provided by various external sources

At Medway Law, our conveyancing service is designed to deliver you a quick, efficient and transparent process. We’re not distracted by the general legal issues that many solicitors have to contend with, so we can focus exclusively on providing you with the very best service. Our team will offer you nothing but a high quality experience and personalised legal advice, making your transaction as simple and straightforward as possible. We provide an array of services including conveyancing for both buyers and sellers, assistance for a remortgage and assistance for legal ownership enquiry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,040)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

Company of excellence

Each step of the process in selling our father’s property was fully explained to each one of us. Everything went smoothly and there were no hic-ups along the way. Staff were always friendly and available to us.
S613/040207

27 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Dave,

Thank you for your kind feedback. We’re really pleased to hear that each step of the process was clearly explained and that everything progressed smoothly. It’s great to know the team were friendly and available to support you throughout the sale of your father’s property.

We truly appreciate you taking the time to share your experience.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Very accessible and efficient service

27 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Edward,

Thank you for your kind feedback. We’re really pleased to hear that you found the service accessible and efficient, that’s exactly what we aim to provide.

We appreciate you taking the time to leave a review.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Fantastic company making conveyancing so easy!

Medway Law make the conveyancing experience really easy and provide clear guidance throughout the process. I dealt with Jon Brown who kept me up to date with all the stages of the process through emails and phone calls. He was always professional and friendly. I would recommend Medway Law highly to anyone who needs conveyancing either to buy or sell a property.

26 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Ghazala,

Thank you for your kind feedback. We’re really pleased to hear that you found the conveyancing process straightforward and well guided throughout. It’s great to know that Jon kept you informed at every stage and provided a professional and friendly service.

We truly appreciate your recommendation and thank you for choosing Medway Law.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

The whole process was smooth and quick…

The whole process was smooth and quick from agreeing to sale to completion was only 7 weeks. The communication was excellent throughout with regular updates and clear guidance. I would thoroughly recommend this company

26 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Julie,

Thank you for your kind feedback. We’re really pleased to hear that your sale progressed smoothly and completed within just seven weeks, that’s great to know. It’s also wonderful to hear that the communication and guidance throughout met your expectations.

We truly appreciate your recommendation.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Property sale

Chloe Sudale was exceptionally fast and efficient and a delight to have her working for us.
She kept us informed at every stage of the process for selling the property and would definitely use her services again should we need them.

25 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Good Morning Mrs Leighton,

Thank you for your kind feedback. We’re so pleased to hear that Chloe delivered such a great service throughout your property sale. She consistently provides a high standard of support and it’s a pleasure to see this reflected in your experience. We’ll be sure to share your comments with her and we truly appreciate your recommendation.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Great service with friendly supportive team

The whole team have been professional and friendly. Quick turnaround to completion. Dealt with us very well having not sold a house for 30 years. Would deal with again in a heartbeat

24 March 2026
Unprompted review
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Reply from Medway Law

Good Morning Clare,

Thank you for this lovely feedback. We’re delighted to hear that the team provided a great service and that the process moved through to completion efficiently. Supporting customers who haven’t sold a property for many years is something we take particular care with, so it’s especially pleasing to know you felt well looked after throughout. We truly appreciate your recommendation and would be pleased to assist you again in the future.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Dawne the solicitor allotted to me was very patient.

Dawne, the solicitor allotted to me was very patient and helped nurse me through the various issues that occurred caused by other people who should have known better; she also suggested ways to speed up the conveyancing.
Great service and thanks a lot.

20 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Good Morning Vance,

Thank you for your feedback. It's excellent to hear that Dawne provided such patient and supportive guidance throughout your transaction, particularly when navigating challenges outside of your control. She is consistently recognised for providing fantastic service and it’s rewarding to see that reflected in your experience. We’ll be sure to share your kind comments with her, and we appreciate you taking the time to leave a review.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Company was responsible for sale of my…

Company was responsible for sale of my sister's house on my behalf. John's team were super, explained process in clear terms, including costs, kept me informed at all stages. As it got nearer to exchange of contracts re completion John really couldn't do enough either on phone or be email. There was a bit of delay on buyers side, again he explained situation so I always knew what was happening. Even with the delay he still managed to exchange on the day with monies paid into correct account.
Everything was made as smooth and simple as possible for me. Outstanding company.

20 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Good Morning Frances,

Thank you for sharing such detailed feedback. We’re delighted to hear that John and the team provided clear guidance throughout and that you felt fully informed at every stage.

It’s especially pleasing to hear how proactively John supported you as the transaction progressed and ultimately bringing everything together through to a successful completion. Providing a smooth and straightforward experience is always our aim, so it’s great to know this was achieved for you.

We truly appreciate your kind comments and will be sure to share them with John and the wider team.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Jessica was brilliant- always kept me…

Jessica was brilliant- always kept me updated and worked really hard to bring matters to a successful conclusion when the buyer was being very difficult

20 March 2026
Unprompted review
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Reply from Medway Law

Good Morning David,

Thanks a lot for your feedback. It's amazing to hear that Jessica kept you well informed throughout and worked so diligently to bring your sale to a successful conclusion. Navigating challenging situations is an important part of the process and it’s pleasing to know Jessica’s commitment and communication made a positive difference. we appreciate you taking the time to leave a review and we'll make sure to share your comments with Jessica.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Process made easy!

The Medway Team made a usually stressful process straightforward. Contracts were exchanged and completion took place ahead of schedule. I was kept regularly updated, and everything was clearly explained.

20 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Good Morning,

Thank you for your feedback. It's brilliant to hear that the team made what can often be a stressful process feel straightforward - that is always our aim! Keeping our clients well informed and ensuring each stage is clearly explained is a key part of our approach, so it’s particularly pleasing to see this reflected in your experience. We appreciate you taking the time to share your comments.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

S613/54824/038529

Dawne dealt with everything in a very friendly, professionl manner, my 95 year old dad was quite worried and Dawne put him at ease with the wole process from start to finnish.

20 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Good Morning,

Thank you for this wonderful feedback. It's lovely to hear that Dawne provided such a friendly and professional service throughout, whilst being able to offer reassurance and support to your father during the process. Taking the time to ensure customers feel comfortable and confident is something Dawne is well known for, and it’s especially pleasing to see that reflected in your experience. We’ll be sure to share your kind comments with her and we appreciate you taking the time to leave a review.

Kind Regards
Customer Experience Team

Rated 5 out of 5 stars

Fantastic lawyer

My lawyer was fantastic taking time to explain things I didn't understand in a way that I did understand and nothing was to much trouble, would definitely recommend

17 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Elizabeth,

Thank you for your kind feedback. We’re really pleased to hear that your lawyer took the time to explain everything clearly and made the process easy to understand. Providing supportive and approachable service is incredibly important to us, so it’s great to know this was your experience.

We truly appreciate your recommendation.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Great team

The whole process was so simple I would like to thank the whole team especially Chloe sudale .Always answered my calls and questions

18 March 2026
Unprompted review
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Reply from Medway Law

Hi Jason,

Thank you for your kind feedback. We’re thrilled to hear that the process felt simple and that the team provided the support you needed throughout. It’s especially great to hear your thanks for Chloe, we’ll be sure to pass your comments on to her.

We truly appreciate you taking the time to share your experience.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

A big Thank You.

Medway Law have been brilliant.
Zoie has been a great help to me during this process. I didn't have to wait days for a response or need to keep phoning to ask for information or an update.
Zoie was easy to understand and sympathetic to my concerns. I thank her enormously for all she has done to achieve the sale of my mother's flat.

17 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Kathryn,

Thank you for taking the time to share your experience. We’re really pleased to hear that Zoie provided such clear, responsive, and supportive communication throughout your sale. It’s especially important to us that you felt understood and reassured during what can be a sensitive process.

We’ll be sure to pass your kind thanks on to Zoie — they will mean a great deal to her.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Medway Law have been great

Medway Law have been great. Megan Lyons looked after me and she was brilliant, very friendly, professional and helpful and she kept me updated about developments all along, with the sale etc. I was dreading the process but Megan made it a smooth, fuss free experience. There was no problem contacting Megan when needed and she was always responsive, the whole transaction was perfect :)

16 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi there,

Thank you so much for your lovely feedback. We’re really pleased to hear that Megan provided such friendly, professional, and responsive support throughout your sale. It’s great to know she helped turn what you were expecting to be a stressful process into a smooth and fuss-free experience.

We’ll be sure to pass your kind words on to Megan, they’ll mean a lot.

Regards,
Medway Law Customer Experience Team

Rated 4 out of 5 stars

Selling in England and buying in Scotland • S613/47991/03

Megan from Medway did very well for after some initial difficulties with money laundering checks and the generic form.
Thereafter, she was excellent: always responsive, thorough and reassuring during some stressful moments.
Thank you Megan and Medway Law

3 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi there,

Thank you for taking the time to share your experience. We’re pleased to hear that, after the initial stages, Megan was able to provide responsive, thorough, and reassuring support, especially during what sounds like a complex cross-border transaction.

We’ll be sure to pass your kind thanks on to Megan. We really appreciate your feedback.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

I recently used Medway Law and can…

I recently used Medway Law and can thoroughly recommend them. Ema contacted me weekly with updates and explained the whole process to me and answered all of my questions. I would also like to thank Megan for all of her advice. I will definitely use them in the future

15 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Roberta,

Thank you for your kind recommendation. We’re really pleased to hear that Ema kept you well informed with regular updates and helped explain the process clearly throughout. It’s also lovely to hear your appreciation for Megan’s advice and support.

We truly appreciate your feedback and are glad to hear you would use us again in the future.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Service was prompt and communications…

Service was prompt and communications allowed trust to build quickly. Everything that needed to be done regarding the buyer's solicitor was completed in a timely and effective way. I cannot fault the company.

13 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi there,

Thank you for your kind feedback. We’re really happy to hear that the prompt service and clear communication helped build trust throughout the process. It’s great to know everything progressed efficiently with the buyer’s solicitor and that your experience was such a positive one.

We truly appreciate you taking the time to share your experience.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Understand the "modern method of auction"

Medway Law managed the conveyancing of the house I had sold by the "modern method" (ie auction).
I chose Medway Law because they were recommended by the auction house and they understand the auction process (which must complete in 56 days).
The solicitor who handled my sale was friendly and efficient, made sure I was informed at all times, and got the job completed on time.

Property reference: S613/55517/039308

12 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Helen,

Thank you for taking the time to share your experience. We’re pleased to hear that the team were able to guide you through the Modern Method of Auction and ensure everything progressed smoothly within the required timeframe. It’s great to know you felt well informed throughout and that the process was handled efficiently.

We appreciate your kind feedback.

Regards,
Medway Law Customer Experience Team

Rated 5 out of 5 stars

Mohsin Aziz

I sold my property via auction in July 2025 expecting a very quick completion on the sale. However things took a lot longer than expected with requests of extensions on completion from the buyer on several occasions. contracts were not exchanged and no deposit monies were taken from the buyer to commit him/her to the purchase and give me peace of mind. A new conveyancing lawyer comes on the scene namely Mohsin Aziz and turns things around within weeks! He persuades the buyer to exchange contracts which ties them in legally and a few weeks later we complete the sale to cut a very long story short! Mohsin was very professional and considerate at every step of the way he was in regular contact with me keeping me updated and advising/reassuring me of the final outcome. I highly recommend and commend Mohsin - his conviction and dedication is outstanding to achieving satisfaction for his clients. Thank You so much Mohsin.😊

10 March 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Noreen,

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Mohsin was able to step in and help move matters forward after what sounds like a challenging and delayed process. His dedication to keeping clients informed and working proactively to reach a successful outcome is something we’re very proud of.

We’ll be sure to pass your kind words and recommendation on to Mohsin, they will mean a great deal to him.

Regards,
Medway Law Customer Experience Team

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