While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.8
Great
12 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The package remains undelivered but I…
The package remains undelivered but I did get a partial refund less the postage costs. I informed them that under EU law they are required to provide a full refund including postage but they refused instead blaming the delivery company and myself for not choosing tracked delivery. Their replies were prompt and courteous but clearly do not take their responsibilities seriously.
I bought nine different spore syringes…
I bought nine different spore syringes from this company, but they never replied to my emails and I haven’t received my package.Which ı have paid them driectly.
Reply from Medifungi
We are always unhappy when there are these experiences.
We have duly sent you your order 1170 on the 17th November. We have also answered any correspondence you sent us. Please do not misinform people.
When you have not yet received the items, it becomes the responsibility of the shipper.
No tracking was bought for the shipment, so there is no way to check better.
Slow delivery to Ireland
We ordered multiple liquid cultures and small grain spawn bags from the company to Ireland. The shipment was dispatched 1 week after the order was sent, and it took 14 days after dispatching for delivery.
Everything we ordered was included, there were no missing articles. The liquid cultures were packed well and tight.
The 300g grain spawn bag was also well packed, with a filter patch, half colonized.
The small packets (40g) of grain spawn however were not the greatest. They were packed in regular small reusable mechanical seal pouches. Very clearly not airtight. Most packets showed little to some mycelium spread, and one packet showed no signs of colonization at all, which seems strange considering it was on route for two weeks.
Customer support was responsive and cordial, though somewhat dismissive with our concerns.
Quality of all products remains to be seen. After testing could potentially change retaing to +/- 1 star.
Overall couldn't recommend to other buyers in Ireland at the moment, mostly because of the delivery time.
Reply from Medifungi
Thank you for your feedback.
As already explained in an email reply, when we ship grain spawn, from experience, for the best results to our clients, we follow these:
1. None of the grain spawn versions are airtight. The 500g and 300g come with filter patches for air exchange during transport
2. The 40g versions are sold as samples - as indicated very clearly when they are bought because we know that they become more sensitive during transport. They are not supposed to be airtight, again to allow for some air exchange, but probably the most airtight from all the other versions. This is noticeable because the mycellium tends to grow towards the bag opening during transit. Photos of the product showing how they are packed are displayed clearly before purchase.
3. We normally also prefer to send grain spawn not totally colonized - the point is to let it grow more during transport, arriving better at our clients. The solution is to leave the bag in a dark dry place for 3 to 4 days extra days.
4. We use the week between ordering and dispatch to innoculate our grains from fresh mycelium every time. Full colonisation could take 2 or even 3 weeks for certain species, which would lengthens dispatch times much more.
5. We did not expect that it takes 14 days to arrive to Ireland. Normally it takes much less. On this level we will seek to be more attentive from our end, but in the end this transit time is not in our control.
We are always looking for giving our clients the best of service. The points raised above are not dismissive at all, but are technical facts which have worked on many a occasion especially for transit purposes.
Still, we appreciate this feedback.
Lost package
My national postal service,lost the package,and Medifungi offered,to send me a second order,free of charge.Cusotmer service at it's best.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.