Medieval Factory Reviews 16

Hello,
I am very disappointed about them.
First I had ordered 3 swords and they shipped them hard but finally I have them.
I ordered a Windlass Accolade Templar on 05.05.2020 and not even now it is not shipped and they do not answer anymore altough the answering machine announced me that I get soon an answer.
First they said that Windlass is the problem due to Covid-19. I waited for 3months, after that they said that the sword is shipped but I give a wrong address.
I asked their courier-Seur/DPD and they send address from the package which was the Medievalfactory store from Spain .They said that I must pay another ammount for transport because I give a different address (remember that is my second order) . Funny? Not for me!
I am writing almost daily to give my money back or to send my sword even if I must pay the transport at destination... They had erased my account!
What about that?

Very dissatisfied, I won’t never buy again in this site and let people know their way of doing. Actually, I take advantage of a special offer on medieval Factory (1 article buy= 1 banner free) to order a knife that cost almost €100 and did not receive all my Order. I sent 10 mails to the customer service to warn them of this since December. One of the mail told me that they will send me the article that was not my order but I did not receive anything for 1 month and they don’t answer my email anymore now! I don’t recommend at all Medieval factory that uses abusive and misleading commercial means!

Shame we were unable to put 0 stars. After multiple promises of delivery in time before Christmas the item was finally dispatched almost a month later. Delayed responses if any at all, the item finally was marked as dispatched but due to not appreciating the honest review for the delays the item was cancelled without notifying us or explanation. Not Happy at all.

my husband was so very pleased with the roman gladious sword that l bought as a christmas present so thank you very much

Ordered my item in mid November and still not here Christmas Day. Constantly pushed back further with the same excuse that it will be sent at the end of the week. Half arsed responses and hollow help. I probably won’t receive this until next year.

Terrible.
The item I ordered was 'mislabeled' and not in the size I wanted.
They wanted me to pay more for the size they did have, at a discount, which I declined and asked for a refund.
After 6 weeks of not getting my money back and no reply to my emails I had to file a complaint with Paypal. Only then did I get a refund through them nearly 2 months later after my initial order.

This medieval factory website is a con! I've brought lord of the rings legolas dagger 28cm and what disappment. The dagger is not sharp it's thick, it looks like it's going to break and what a waste of money. Am not looking forward to my lord of the rings legolas 38cm dagger I've brought! Big mistake.

Never delivered, waited 3 months no communication. Got money back via PayPal.
Would not recommend.

My sword came wobbly and faulty. I contacted them via email a couple of times and they didn't bother to even reply to me. Certianly not buying again from them. Avoid

Buyer beware.
The swords are great, but took a while to ship. There communication is lousy but keep persevering. The biggest problem I have is that I have been overcharged. My credit card receipt, or the amount I agreed for my card to be charged in sterling is one amount. Their merchant services took more money. Really annoying and still arguing it out, they could be a great company to deal with but they need to sort out their customer service

Don't deal with this company. They are really, really bad. Didn't deliver my order, didn't respond to my requests for information. When I finally reported to PayPal they advised they had shipped the order. Nothing arrived so I escalated to PayPal. I then received a text from Fedex saying they were going to deliver. Fedex were then instructed by the shipper not to deliver. Paypal refunded me. Not so much as an email or text.

Disgraceful company. Doesn't deliver in a month, then only partially delivers items needed by certain date. When asked for a refund, ignores and then sends remaining items after PayPal claim escalated. Denied then they had received order. No integrity whatsoever. Happy to lie to avoid refunding.