8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... See more
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See what reviewers are saying
I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... See more
Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... See more
We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... See more
Company details
Written by the company
Medical Supplies - Needles, Syringes and Kits
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- +44 7546 954392
- info@medbasic.co.uk
- medbasic.co.uk
3.9
Great
378 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery well worth the money
9 June 2023
Unprompted review
Just don’t order from the NOT SERIOS
I received the package after 5 business days, no answering to any emails or phone call during that period, it’s a medical related product, they should be more serious, because I didn’t receive amy confirmation I ordered similar product from other place, and didn’t need it anymore, I sent an email after emails to get a refund or any news. Nothing.
11 June 2023
Unprompted review
Excellent products
The products are of very high quality and great value for money
20 June 2023
Unprompted review
What a service!!!
The cost and quick processing of my orders through to delivery has been seemless. You can't fault efficiency.
16 June 2023
Unprompted review
Good company
Replied to my email very fast, my order turned up on time and exactly what I ordered, I will definitely order again
21 June 2023
Unprompted review
Needed some urgent medical supplies so…
Needed some urgent medical supplies so paid a fortune for next day delivery...4 days later no sign of items, no reply to emails. Requested a refund.
Edit. It's now been a week since I placed my order for next day delivery. No sign of the order, no response from any of my emails. The phone number is just a mobile that goes to voicemail. Clearly a scam. Avoid.
6 June 2023
8 days and items havent arrived as of…
8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at all. First time using this company and unfortunately i can't recommend, you are playing around with others health and need to realise this could end up with fatal consequences.
25 May 2023
Terrible service - Avoid
MEDBASIC appalling….if I could give zero stars I would.
How they have. 4* review is beyond me.
Disappointed with experience.
Ordered products online and paid via PayPal, probably the only reason I got any form of refund to be fair as MEDBASIC do not respond to email queries.
Products didn’t arrive, no tracking information provided.
Would not recommend ordering from MEDBASIC if you actually require products.
No apologies offered either.
**Additional information provided to MEDBASIC as requested 02/06/2023, partial refund provided only - not sure why I should be out of pocket**
31 May 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Got what I ordered when I was supposed…
Got what I ordered when I was supposed to get it.
Decent equipment
3 February 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very good service and services
6 February 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I am satisfied and I recommend it
6 February 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Really happy with the service and the…
Really happy with the service and the products.
3 February 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Delivery was fast an exactly what they…
Delivery was fast an exactly what they said. Definitely order again.
31 January 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Ordered online
Ordered online, easy to navigate. Kept updated along the way with order confirmation and royal mail tracking.
1 February 2023
Reply from MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Awful
Placed an order with this company on 4/1. Almost immediately £31.87 was taken from my account. 2 days later I received an email to inform me they couldn’t supply the items ordered for over a month, did I want to wait?? I requested a refund and was told it would be in my bank within 5 days. Several emails later and I’m still waiting for a refund. Last email informed me it was “nothing to do with them, apparently they don’t process their own refunds.
Certainly will not be ordering from them again. Customer service is non existent!
Update - Been contacted by Trustpilot, apparently Medbasic don’t think I’m a genuine customer, I can assure you I am.
MedbasicI have replied to your email and have yet to receive a response from you.
4 January 2023
Reply from MEDBASIC
Dear Julie,
I am deeply sorry to hear about your negative experience with our company. It is unacceptable that your refund has not been processed yet, and I understand your frustration. I would like to sincerely apologize for any inconvenience this has caused you.
I would like to assure you that we take this matter seriously and will do everything in our power to resolve the issue as quickly as possible. We have reached out to you via email in an effort to resolve the issue at hand.
Once again, I apologize for the inconvenience and I hope to have the opportunity to make this right.
Best regards,
Claire
Quality
All items arrived with fast delivery and were well packaged. I will be shopping here again and would highly recommend.
3 October 2022
Unprompted review
Great service just a delay on receiving…
Great service just a delay on receiving but that’s not down to you it’s down to Royal Mail strikes
1 December 2022
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