Over the last few weeks I have needed a number of different changes made, system updates and help from the mealzo support team. Andrew has been quick and efficient and super helpful in every instance... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
888 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t receive a confirmation email…
Didn’t receive a confirmation email from the resultant for my order so did an online chat. Spoke with Franklin who helped effortlessly to confirm my order had been placed and confirmed delivery time. Thank you!
24 May 2026
Unprompted review
Reply from Mealzo
Hi there, thanks for sharing your experience!
Glad everything was quickly confirmed and your order was sorted smoothly.
Hope your food arrived right on time and you enjoyed your meal🧡
Excellent service from franklin
23 May 2026
Unprompted review
Reply from Mealzo
Hi Allan, thanks for the lovely review!
We really appreciate your support and hope to see you ordering again soon✨
Peter was great at dealing with my query
20 May 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
We really appreciate the feedback! Happy to hear everything was sorted quickly for you and the experience was a positive one from start to finish.
Thanks for choosing Mealzo🧡
Good experience with Peter
Good experience with Peter, he sorted out my issue and got my order refunded. Thanks
15 May 2026
Unprompted review
Reply from Mealzo
Hi Jason,
We're so glad everything got sorted smoothly.
Thanks for taking the time to share your feedback🧡
Reply from Mealzo
Hi Elana,
We’re so happy you had a good experience✨
Thank you for the lovely feedback!
Excellent service
I would like to thank Franklin for his prompt response & excellent service regarding my query today. Much appreciated!
9 May 2026
Unprompted review
Reply from Mealzo
Hi Heather,
That’s wonderful to hear! So glad we could make your experience smooth and helpful.
We’re already looking forward to your next order with us✨
1 week now passed since my order was…
1 week now passed since my order was cancelled. No refund and no email from Mealzo as promised. Previous response copied below. Over £31 out of pocket at the moment
2 May - Order cancelled because the takeaway was closed on a Saturday night!! What a pile of crap
Update 5 days later…Mealzo asked me to email them and they would make it right. I emailed and have heard nothing. Zero stars if I could
2 May 2026
Unprompted review
Reply from Mealzo
Dear Andrew,
We’re truly sorry for how this has gone and appreciate you reaching out.
Our team will personally look into this right away to sort it for you.
Thank you for your patience🙏🏻
Peter some boy straight to the point…
Peter some boy straight to the point problem solved
8 May 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
That’s fantastic! So happy we could get it sorted quickly for you.
We can’t wait to see you ordering with us again soon🧡
Helped initiate my refund and helped
Helped initiate my refund and helped
7 May 2026
Unprompted review
Reply from Mealzo
Hi there,
Great to know we could help sort that for you smoothly.
Thanks for the feedback✨
Peter is very helpful and gives best solution
7 May 2026
Unprompted review
Reply from Mealzo
Hello,
That’s so good to hear! Really pleased we could give you the right solution.
Hope to see you back with us very soon🧡
Spoke with Brian about my order & was…
Spoke with Brian about my order & was very helpful & respond very quickly
3 May 2026
Unprompted review
Reply from Mealzo
Hi Paula,
Really glad you had a smooth experience getting things sorted.
If there’s ever anything else you need, we’re always here to help!
Very helpful staff after an order issue
1 May 2026
Unprompted review
Reply from Mealzo
Hello,
Thanks for taking the time to share this✨
It means a lot to know you had a positive experience getting things sorted.
We’re always here whenever you need us!
Brian deserves a bonus and a raise!
Brian deserves a bonus and a raise! Nice friendly advisor that helped me out super quick
28 April 2026
Unprompted review
Reply from Mealzo
Hi Hannah,
That’s amazing to hear! So glad you had such a positive experience.
That’s exactly what we aim for every time.
Hope to see you ordering again soon✨
Right now am giving it a 5 star since…
Right now am giving it a 5 star since Riley is investigating a shop that is taking money but isn't actually opened.
28 April 2026
Unprompted review
Reply from Mealzo
Hi there,
Thanks for the 5 stars, we really appreciate it.
We know that wasn’t ideal, but glad it’s being looked into.
Appreciate your patience🧡
Customer service person really helpful!
Customer service person really helpful!
27 April 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thanks for the lovely feedback! Really appreciated.
Hope to see you back again soon🧡
Brian was amazing!
Brian was very helpful, patient and understanding. English was excellent and easy to understand, Brian also tested an order when mine wasn’t working in order to check
27 April 2026
Unprompted review
Reply from Mealzo
Hi Jasmine,
Really appreciate you taking the time to share this. It’s great to hear everything was handled clearly and efficiently.
Looking forward to your next order✨
Very professional 👍
26 April 2026
Unprompted review
Reply from Mealzo
Hi Darek,
Appreciate the great feedback! Good to know everything felt smooth and professional throughout. That’s the standard we always aim to keep consistent.
We’re glad you had a positive experience🧡
Peter was helpful and quick at…
Peter was helpful and quick at resolving my query.
24 April 2026
Unprompted review
Reply from Mealzo
Hi there,
Great to know your query was resolved efficiently and without any hassle.
We focus on keeping things simple and effective so you can get back to what matters.
Thanks again for sharing your experience✨
Reply from Mealzo
Hi Reece,
Thanks for taking the time to leave this, much appreciated🧡
Needed to cancel my order and Peter was…
Needed to cancel my order and Peter was fantastic help
22 April 2026
Unprompted review
Reply from Mealzo
Hi Grant,
Thanks for your feedback.
Appreciate you taking the time to share this🧡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.