Over the last few weeks I have needed a number of different changes made, system updates and help from the mealzo support team. Andrew has been quick and efficient and super helpful in every instance... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
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Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
901 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mealzo
Hi Sara✨
Thanks for taking the time to share this. We’re happy to hear everything was resolved quickly and smoothly. Really appreciate the feedback🧡
I had to request a refund where an…
I had to request a refund where an order was placed, but takeaway was closed. Bruce helped me out, contacted the restaurant and arranged for full refund. Very easy using the online chat.
3 January 2026
Unprompted review
Reply from Mealzo
Hi Jon, we’re happy to hear your issue was resolved with ease.
Thanks for sharing your experience with us!✨
Very happy with experience my issue was…
Very happy with experience my issue was addressed quickly and satisfactory friendly staff
2 January 2026
Unprompted review
Reply from Mealzo
Hi Lorraine,
We’re thrilled to hear you had a positive experience and felt well looked after.
Thanks for sharing your feedback!🙏🏻
My account was hacked and I keep…
My account was hacked and I keep getting messages about orders that are ready to collect from other side of the country. Mealzo won’t talk to me unless I give email and worse my phone number also. That won’t happen
2 January 2026
Unprompted review
Reply from Mealzo
Hi there, thanks for letting us know.
Our team just needs enough details to locate the account securely. Once we have that, we can take the next steps.
Please email us at care@mealzo.co.uk so we can look into this and get it sorted for you.
Aaron was so helpful
Aaron was so helpful, when my food did not get delivered but I had paid for it. Super helpful, he is an asset to your company. Thanks again Aaron
1 January 2026
Unprompted review
Reply from Mealzo
Hi Mr Gary 👋
Thanks for taking the time to leave a review. We’re happy everything was resolved for you and that you felt supported throughout.
We really appreciate your feedback🧡
Franklin was very helpful in resolving…
Franklin was very helpful in resolving my issue. He got the problem sorted efficiently and was great to communicate with - thanks Franklin for all your help!
1 January 2026
Unprompted review
Reply from Mealzo
Hi Ava 👋
Thanks for the feedback, we’re pleased everything was handled promptly✨
Opening times
Quick and accurate response with a friendly tone. Much appreciated.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Stephen, thanks for the review!
Really happy to hear your experience went well! Hope you enjoyed your order too✨
Easy, fast service
Brian was amazing at handling my issue. Thank you.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Lizbet 👋
Thanks so much for leaving a review! We’re glad your issue was resolved quickly and smoothly.
Saul was very helpful with me and very…
Saul was very helpful with me and very fast.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Yucel,
Thanks for taking the time to leave feedback! We’re pleased it was handled efficiently🧡
Brian was brilliant at sorting my issue
Brian was brilliant at sorting my issue
31 December 2025
Unprompted review
Reply from Mealzo
Hi Kaitlyn,
Thanks for sharing your experience! It’s great to know things were resolved quickly🙏🏻
Bruce really helped me in my queries…
Bruce really helped me in my queries and assisted me patiently and kindly
Overall great customer experince
29 December 2025
Unprompted review
Reply from Mealzo
Hi Anshita 😊
Thanks for sharing your feedback! We’re really happy to hear your queries were handled smoothly.
Your support means a lot to us🧡
Mealzo is always such a pleasure to…
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely and attentively and the issue was resolved literally within minutes
28 December 2025
Unprompted review
Reply from Mealzo
Hi Kirsty, thanks for the lovely feedback 😊
We’re so happy to hear you enjoy ordering with Mealzo and had a great overall experience. That’s exactly what we love to see🧡
Reply from Mealzo
Hi Slinky,
Thanks for taking the time to leave a review 😊
We’re happy to hear your experience with Mealzo was good.
Did everything go as expected for you?
Very fast and easy resolve thank you
Very fast and easy resolve thank you, Brian was very helpful and speedy with my refund.
26 December 2025
Unprompted review
Reply from Mealzo
Hello there,
Thanks for the feedback 😊
It’s good to hear the process felt easy from your side✨
Reply from Mealzo
Hi Allan, thank you🧡
It’s always great to hear that your experience with Mealzo was positive, and your feedback really makes our day.
Quick customer response
Franklin dealt with my query quickly and was very friendly.
27 December 2025
Unprompted review
Reply from Mealzo
Hi Julie, thanks so much for your feedback!🙏🏻
We really appreciate you taking the time to share your experience✨
Franklin was very helpful…
Franklin was very helpful and sorted my issue out quickly with no issue
27 December 2025
Unprompted review
Reply from Mealzo
Hi Malana, thanks for your feedback! 😊
It’s great to hear everything was resolved quickly and smoothly.
Franklin - customer service agent
Franklin was a great help in getting me a refund quickly absolutely deserves his vacation
25 December 2025
Unprompted review
Reply from Mealzo
Hello Calum,
Really appreciate you sharing your experience with the refund process🧡
Franklin arranged a refund for me with…
Franklin arranged a refund for me with ease. He was helpful and kind.
25 December 2025
Unprompted review
Reply from Mealzo
Hi Mechelle, thanks for sharing your experience✨
Glad everything went through smoothly.
Order
Had to double check on my order after saying it was delivered without receiving it, Franklin was a great help and got that matter sorted
25 December 2025
Unprompted review
Reply from Mealzo
Hi Graham,
Thanks for sharing your experience.
It’s great to hear our team made the process smooth for you🧡
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