MC Plan & Site Services Reviews 

87
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received, noting that the team is extremely helpful, professional, and thoroughly knowledgeable during every single step of the building process. Many reviewers emphasize that surveyors and inspectors provide clear information, sound technical advice, and practical solutions when facing difficult obstacles on site. Additionally, people appreciate the remarkable promptness and efficiency of the office staff, who manage documentation, urgent registrations, and scheduling seamlessly. Reviewers repeatedly mention how easy it is to communicate with everyone involved, making complex renovation projects feel entirely stress-free, supported, and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising staff for being responsive... See more

Website

Customers consistently note positive experiences with website site visits and office support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A simple project with building control, which went on much longer than it should have due to my personal circumstances. Tom and the team were great really responsive and understanding. Came and did si... See more

Rated 5 out of 5 stars

Steven particularly has been great since he took over our project. He even rang around 7:00 pm one evening to update me on an urgent item. Professional yet friendly and clearly very knowledgeable rega... See more

Rated 5 out of 5 stars

After a worrying departure of our builder before official sign off I contacted MCPlan to get advice on next steps. Jamie made contact and thankfully arranged for Steve to come round for a walk and adv... See more

Rated 5 out of 5 stars

Amazingly quick, efficient service from MC Planning again. This is the 3rd time we have used them for various home build projects and from start to finish Jamie has been brilliant, as well as Sarah i... See more


Company details

  1. Education & Training

Information provided by various external sources

MC Plan & Site Services Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(87)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

After a slightly weak start things…

After a slightly weak start things improved significantly (probably just a lack of mutual understanding to be fair) and Charlie and Jade in particular were great with their prompt, friendly and professional responses

15 May 2025
Unprompted review
Rated 5 out of 5 stars

As it says on the tin !!!!…

Highly recommend this company,great communication throughout,Jade pulled all the stops out kept us informed on everything from start to finish well done to all involved

18 April 2025
Unprompted review
Rated 4 out of 5 stars

Have used MC for a good number of years…

Have used MC for a good number of years now.
The initial primary reason for this was the good working relationships with known personnel (Tony Pond & Paul Reynolds etc).
The one 'improvement' I would suggest however is a simple feed-back note following a site visit or received photos.
On a number of occasions, during an MC site visit, casual negative comments have been voiced to the Client, worrying them sick!
When I've followed this up I've been told there is, in fact, no problem. Most of these comments have been made by your younger members of staff, maybe they're in need of a bit more 'guidance'!
But a simple 'one-liner' email saying visited .......... today, all OK, would clear any doubts or concerns.
Regards, Graham Davies

31 March 2025
Unprompted review
MC Plan & Site Services logo

Reply from MC Plan & Site Services

Thank you for taking the time to speak on the phone and for your continued support, we look forward to catching up on your next project!

Rated 5 out of 5 stars

Good to work with

Good to work with, professional and friendly. The job lasted 8 months with lots of check points. They were recommended by our architect and did a great job

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Easy to work with. Helpful and knowledgeable. They had patience when required. Swift to respond. Thank you

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service.

We have used MC Plan & Site Services on all of our projects large and small over the last 12 plus years, and have received great service on every one of them projects. we would not hesitate to recommend MC Plan in any circumstance.
3 Gen Construction Ltd

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Seamless and Professional

Working with MC Plan & Site Services was an absolute pleasure. As soon as the paperwork was finalised, we received prompt emails and calls from their team, clearly outlining the next steps and what was required from us. It’s genuinely refreshing to send an email in the evening and receive a follow-up call the very next day in support.

I can’t stress enough how seamless and professional the entire process was — thank you!

26 March 2025
Unprompted review

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