My floorplan included an error. A cupboard was missing next to the bathroom. The photographer (who also does the floor plan) had no artistic sense didn’t bother to check if things were presentable.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My floorplan included an error. A cupboard was missing next to the bathroom. The photographer (who also does the floor plan) had no artistic sense didn’t bother to check if things were presentable.... See more
Company replied
Going through a horrible drawn-out conveyancing experience, Mays showed how to give great service. Vasily came to do the floor plans and was polite and friendly throughout the whole process. A couple... See more
Karl from Mays who did our floor plan and photo’s for sale was absolutely exceptional. He was on time, highly professional, very personable with great communication skills and really easy to work... See more
Mays were great in the recent photography, floorplans and EPC of my house ahead of sale. They were prompt, flexible to re-arrange at my convenience and at my request very quickly spun round the finis... See more
With a single visit to a property, Mays can turn around Photographs, Floor Plans, Land Registry Compliant Lease Plans, or EPCs by the following morning.
9 Lydden Road, SW18 4LT, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was done very efficiently without any disruption to our lives.
Thank you
Fantastic and talented... definitely good to help sell your property
We hired them to do an EPC and had a most unsatisfactory experience. The assessor arrived promptly and seemed an intelligent enthusiastic young man but the report that they prepared was full of elementary errors. They failed to spot insulation on roofs, in areas such as our loft it is clearly visible to the naked eye, they made a recommendation for insulation of a water cylinder without noticing that it is a Megaflo-type one that has integral insulation, and made a whole range of incorrect assumptions on other items that could either have been pointed out visually or explained with documentation. Having pointed these errors out to them they corrected some whilst trying to defend others that are still clearly wrong. When this was pointed out to them they said we should get our EPC elsewhere. The only positive thing was that they returned our fee very promptly.
Excellent service from professional staff who go the extra mile. Would recommend.

Reply from Mays Floorplans
I dont know who was responsible but the apartment is a two bed where it was promoted as a one bed

Reply from Mays Floorplans
Mays moved furniture and hit the curtains so they hang incorrectly. The total measurement of the property was incorrect, the floor plan showed an extra window that doesn't exist and one door opened up the wrong way. We were not impressed.

Reply from Mays Floorplans
Very efficient and professional staff carried out the EPC and photography activities

Reply from Mays Floorplans
the young man came promptly. took photos and measured carefully for the floor plan which is excellent. he stuck to the task and respected covid guildlines.

Reply from Mays Floorplans
Maria who booked the appointments is efficient and courteous and Gerald was helpful with the completion of our floor plans. Due to the weather conditions the external shot of the property could not be completed but Mays were accommodating in re-booking the shot to ensure it was completed in the right conditions. We would use again in the future and would certainly recommend.

Reply from Mays Floorplans
Arrived on time. Floorplans accurate. Photos good. Very efficient.

Reply from Mays Floorplans
Very happy with the service from Mays Floorplans. They are efficient and friendly and were very flexible with our schedule. The photographer, Pablo was discreet and fast and the results are great. I would highly recommend this company.

Reply from Mays Floorplans
I found the service to be professional. The floor plan was clearly laid out and easy to read. The Energy performance certificate was an ' E' which was the minimum standard so overall I was pleased. The price seemed reasonable too. I would be happy to recommend Mays floorplans.

Reply from Mays Floorplans

Reply from Mays Floorplans
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.