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Mayfair plumbers Reviews 326

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the first-class service provided. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and productive. Many people appreciate the quick response times and the efficiency of the service, often noting that engineers arrive promptly and complete jobs effectively. However, some customers expressed dissatisfaction with the pricing, finding quotes to be significantly higher than expected or for parts that were much cheaper elsewhere. A few other people also felt that the company's communication regarding costs was unclear, leading to unexpected charges or a lack of transparency. Additionally, some reviewers reported poor experiences with specific engineers, including misleading diagnoses and a lack of follow-up on unresolved issues.

What people talk about most

Service

Customers generally report positive experiences with the service, highlighting the professionalism,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing dissatisfaction over unexpected and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's professionalism,... See more

Response time

Users describe positive interactions with response times, with many reporting quick call-outs and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alan arrived on the day requested. He identified 2 problems caused by shoddy and incompetent third party contractors and was able to resolve both faults within the space of an hour. Have had no furthe... See more

Company replied

Rated 5 out of 5 stars

I got Mayfair Plumbers out to do a boiler service. They noticed right away that it had a problem with a leaky flue and investigated to figure out that it needed to be replaced. The engineer Andy was f... See more

Company replied

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

First Class Service . I had a refreshing experience after plumber from another company had done a poor job . I turned to Mayfair P for help . Courteous , fast and organised 1 Charlie who turned up was... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

needed an old stopc ock moved.

needed an old stopc ock moved.. Charlie arrived within the specified time fame and quickly completed the job. he moved some pipework and installed a new slim line valve . he cleaned the area before leaving. very happy!!!!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Worcester Bosch boiker issues …

Lovely person called to book the appointment, Ricky the engineer was here in under 3 hours. Respectful, clean and explained the process as he went along. Fixed the fault quickly and efficiently. Pleased with the overall experience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service feedback for Wayne

We were visited by Wayne this morning, he was very helpful, kind and informative. His customer service is great and he took his time to explain issues in detail, he answered questions/concerns we had without hesitation.

11 June 2026
Unprompted review
Rated 3 out of 5 stars

My second time using the company

My second time using the company. The plumber who came was knowldegable and courteous and appears to have done a good job. The watchout here is on cost creep and lack of transparency mentioned elsewhere in reviews. Who sets the pricing and how is it based is a game of dodgeball lead by customer service and accounts team. Hold on to your credit card and be VERY clear about costs .

9 June 2026
Unprompted review
Rated 4 out of 5 stars

Prompt and efficient service

The company were clear about their terms and prices from the outset and the level of communication from the engineer regarding arrival time, job specifics, cost of parts etc. was good. The engineer arrived when he said he would and carried out the work quickly and without leaving a mess.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Job well done

Tony was polite, knowledgeable and professional, completed my new radiator install quickly, efficiently and tidy up after.

Would use again

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fast response, Mayfair plumbers went the extra mile to source just the part replacement needed, saving me having to purchase the whole set which would be more expensive and add extra time to fit.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Ricky was fantastic. Punctual, efficient and friendly.

27 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Excellent service from Mayfair…

Excellent service from Mayfair plumbers. I needed a gas cooker installed after being hung out to dry from the company I bought it from. Not on was the lady in customer services (Susan) friendly and helpful but Tony - the gentleman who did the installation - was thorough, professional and just spot on. Nothing more to say except highly recommended - I’d definitely use Mayfair plumbers again.

26 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Wayne did a great job of running an…

Wayne did a great job of running an outdoor tap to a different location in the garden on a very hot day (32 ° c)! The company isn't the cheapest but he did a great job.

26 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Lack of transparency for parts and rip off costs

Call out was prompt but when we asked for more details about the costs of the materials they refused to disclose how much parts were. After finding them ourselves we discovered that the PCB board they had quoted £370 plus VAT for was actually refurbished for £60 or brand new OEM from the manufacturer for £99. Really poor transparency. Always ask for parts costs and simply google them to check what they should cost and avoid rip-off cowboys like this.

25 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you for your review Gareth. We’re pleased we were able to attend promptly and diagnose the issue quickly.

We would like to clarify that our quotations do reflect more than just the online cost of a part. Pricing also includes sourcing the part from a local supplier, 12 months warranty on that part, diagnostics, labour, overheads, business operating costs, and the risk associated with supplying and fitting components. In many cases, parts found online at significantly lower prices are refurbished, used, non-genuine, or supplied without warranty and usually long wait time for the part to arrive.

We always aim to be transparent and never pressure customers into proceeding with repairs. The quotation provided was entirely optional, and we respect your decision not to continue with the work.

We take pride in providing a reliable and professional service and are sorry to hear you were dissatisfied with your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Had an issue with my washing machine plumbing. Called and received a courteous response. Andrew the engineer came within 24 hours of the call. He explained everything thoroughly before doing what he needed to do. Highly recommended without hesitation

21 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very quick and professional service

Ricky C provided a very quick and professional service. He arrived on time, worked efficiently, and completed the job to a high standard. Everything was explained clearly and I’m very happy with the result. Would definitely recommend and use again.

19 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Unvented hot water cylinder replacement

James was prompt and gave a quick and honest diagnosis that my unvented cylinder needed replaced immediately. He was able to do this on the same day and explained exactly what he had done along with all the legal checks and after service that should take place. Highly recommended.

18 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

A little late) he he got here.

A little late. But the guys got here in the end. Did the test and now waiting on the gas safety certificate. Hopefully he will email these details soon.

18 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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