Everything was respected by Maxima, the only thing is that we are waiting a long time for the delivery... Customs clearance process, courier service... We have been waiting for about a month.
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See what reviewers are saying
I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already after a year and the entrance (where the door... See more
Company replied
we bought a meat grinder for 500euro and it stopped working in 2 weeks. **UPDATE** Well, i wouldn't have believed you if you told me that Maxima takes these reviews so seriously, but they do! I wa... See more
Company replied
The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a very good price but the goods are not palletized (e... See more
Company replied
Company details
Written by the company
With more than 50 years of experience, Maxima is a trusted name in the professional kitchen & hospitality sector. We provide durable, safe, and innovative kitchen equipment that can easily handle intensive daily use. Our products meet the strictest European quality and safety standards and are fairly priced. This way, we combine quality with affordability. What makes Maxima different is our dedication to customer satisfaction; we make people smile! Our in-house sales and support team is ready in 14 languages to provide fast and expert advice and service. We also have our own technical department and warehouse, so customers can always rely on quick solutions and reliable spare parts. Our core values, teamwork, professionalism, commitment, resourcefulness, and energy, form the foundation of everything we do. They guarantee not only high-quality products, but also a smooth purchasing experience and long-term partnerships. Today, customers in more than 80 countries trust Maxima. With a wide product range, excellent service, and continuous innovation, we make sure our partners and their customers can always count on us.
Contact info
Nijverheidsweg 23A, 3641RP, Mijdrecht, Netherlands
- 0297 253 969
- info@maxima.com
- maxima.com
4.1
Great
5K reviews
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FAST LIKE FLASH
22 May 2024
Reply from Maxima
Dear ATHANASIOS KONTOPOULOS,
How nice that you share your experience with us, our webshop is continuously being modalized and we keep a close eye on improvements. Your experience contributes to this, thank you for sharing your ordering experience.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
At the moment very long delivery times
At the moment very long delivery times, very long response times to my emails for more information and vague generic responses.
Unclear communication if the machine were to have problems in the future, where and from whom I would receive technical assistance, a lot of advertising in the email box from you, it would be better if you at least had confirmation that the negotiation was concluded and successful, before pushing for new purchases.
And having sent money to Holland and having seen your headquarters in Vienna also confuses things.
1 May 2024
Reply from Maxima
Good morning Mr. Milani,
Thank you for your message.
We very much regret that delivery is taking longer than usual. This is not what we strive for.
Regarding the technical support,
You will receive this from our technical service in the Netherlands. If something is wrong, they will support you.
Our head office is located in the Netherlands and not in Vienna. You can read this on the website under our general information.
We will inquire for you where your order is so that they can deliver it to you.
Once again our apologies for the inconvenience.
Kind regards,
Team Maxima
Reply from Maxima
Dear Irina Getovska,
Thank you very much for your nice 5-star review, we really appreciate it!
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
a quick and efficient ordering system
a quick and efficient ordering system, fast delivery
15 April 2024
Reply from Maxima
Dear Margarita Gedmontiene,
How nice that you share your experience with us!
We wish you a lot of fun with your purchase.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Reply from Maxima
Dear Diana G,
How nice that you share your experience with us, our webshop is continuously being modalized and we keep a close eye on improvements. Your experience contributes to this, thank you for sharing your ordering experience.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
FAST INCOMMING ORDERS
30 April 2024
Reply from Maxima
Good afternoon Mr. Loukas,
Thank you for your nice 5 star review.
We really appreciate this.
It's nice to hear that the deliveries are always delivered to you on time and quickly.
We hope to have you as a dealer for a long time to come.
Kind regards,
Team Maxima
I received my petrin with scratches…
I received my petrin with scratches inside bowl and also many scratches at hook.
Very disappointed about that.
5 April 2024
Reply from Maxima
Good afternoon Mr. Wojtczak,
Sorry to hear that the bowl and the dough hook are scratched.
Could you send us photos of the damage?
Then we can see what we can do for you.
You can email this to info@maxima.com.
Kind regards,
Team Maxima
Reply from Maxima
Dear Gastro,
Thank you very much for your review and feedback, we really appreciate it. Our colleagues from our export department will contact you soon by email to assist you further.
We wish you a nice day.
Team Maxima
You did not delivered main article of…
You did not delivered main article of my order which costs more than 200 euros and did not provided a tracking number. Your portugal number doesnt work. This is the most awfull experience I ever had
9 April 2024
Reply from Maxima
Bom dia, Sr. Stanko,
Verificamos que a sua encomenda foi realizada por 2 transportadoras diferentes.
Seu Kamado está a caminho de você.
A extradição está prevista para hoje.
Abaixo está o rastreamento e rastreamento.
https://elogistics.dachser.com/shcdl/directlink?0&ac=Q9NS3JA26IC7D7XJ8S9R&l=en_GB&a=10&c=10&n=00857380
Você receberá hoje.
Com os melhores cumprimentos,
Equipe Máxima
Bad communication
8 April 2024
Reply from Maxima
Good afternoon Mr. Sandu,
One of my colleagues from the export department will contact you.
Kind regards,
Team Maxima
Customer service efficiente e…
Customer service efficiente e disponibile, veloci nel risolvere i problemi
4 April 2024
Reply from Maxima
Cara Gabriella,
Che bello che tu condivida la tua esperienza con noi! In Maxima apprezziamo la qualità e la soddisfazione del cliente e ti assicuriamo che i nostri prezzi sono sempre competitivi.
Se avete domande o commenti in futuro, non esitate a contattarci. Siamo sempre qui per aiutarti!
Ti auguriamo una bella giornata
Cordiali saluti,
Squadra
Maxima
Reply from Maxima
Dear AR,
How nice that you share your experience with us!
We hope you enjoy your purchase!
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Very bad courier service
Very bad courier service. 2 times delivered faulty broken items.
Wasted time and revenue loss.
Not worth for Irish customers.
8 March 2024
Reply from Maxima
Good morning Mr Kashem,
We see that this is on its way from Ireland.
This is now with our logistics department
As soon as this return has been received by us, we will create a credit invoice for you and this will be resolved for you.
Kind regards,
Team Maxima
Reply from Maxima
Good morning Mr. Markowski,
Thank you for your nice comment.
Great to hear that you are so happy with all the correct and good information and the status of your orders.
We hope to have you as a dealer for a long time to come.
Kind regards,
Team Maxima
Great product wok induction
Great product wok induction. Good communication. Clear answers. Not often 5 stars but I really recommend this company
14 March 2024
Unprompted review
Reply from Maxima
Dear Ronny Koo,
How wonderful your 5 stars!
How nice that you share your experience with us.
We wish you a lot of fun with your purchase.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Reply from Maxima
Dear Ashley,
How wonderful your 5 stars!
How nice that you share your experience with us, our webshop is continuously modalized and we keep a close eye on improvements. Your experience contributes to this, thank you for sharing your ordering experience.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Reply from Maxima
Dear John Brennan,
Thank you very much for your lovely 5-star review, we really appreciate it!
How nice that you share your experience with us.
We wish you a lot of fun with your purchase.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Very good communication
22 February 2024
Reply from Maxima
Dear Roman,
Thank you very much for your lovely 5-star review, we really appreciate it!
We wish you a lot of fun with your purchase.
If you have any questions or comments in the future, please do not hesitate to contact us. We are always here to help you!
We wish you a nice day
Yours sincerely,
Team
Maxima
Tutto come descritto
19 January 2024
Reply from Maxima
Buongiorno signora Rondelli,
Grazie per la sua bella recensione a 5 stelle.
La ringraziamo molto.
È bello sapere che siete molto soddisfatti e che il prodotto è conforme alla descrizione.
Le auguriamo di poter godere del carrello regale.
Cordiali saluti,
Team Maxima
There is still room for speeding up…
There is still room for speeding up communication, but the price-value ratio is very good. However, the shipping cost is not negligible...
28 February 2024
Unprompted review
Reply from Maxima
Good afternoon Mr. Patisson,
Thank you for your lovely review.
We will certainly take you feedback into consideration .
Glad to hear that you like the price-quality ratio.
We hope you enjoy your purchase.
Kind regards,
Team Maxima
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