I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Q-I-C
Complaints and escalations team were brilliant, really helped in resolving the issue especially Hanif.
17 April 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
Thank you for taking the time to share such positive feedback. It is great to hear that our complaints and escalations team was able to step in and turn things around for you. We are also pleased to hear that our support representative was able to assist you efficiently. We will always be here to help whenever you need us.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Archana,
That is always the goal! It is great when a team is able to get things right and provide a smooth experience. Positive reviews like yours always keep us energised to keep providing the best service.
Best regards,
Team @ Maxen
I spoke with Allaina who was very…
I spoke with Allaina who was very helpful and extremely pleasant.
17 April 2026
Unprompted review
Reply from Maxen Power
Hi,
It is lovely to hear that you had such a positive experience. We always strive to provide reliable service, and it makes us happy to know that we were able to do that for you. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Aisha was very helpful
Aisha was very helpful. We had an issue with billing as accountnwas closed but she sorted it out for us very quickly.
Thanks,
Kik Lounge Ltd
17 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you so much for the feedback! It is great to hear that our support representative was able to get those billing concerns addressed so promptly for you. Closing out an account should be a seamless process, and I am glad she could step in to make it right.
Best regards,
Team @ Maxen
Reply from Maxen Power
Dear Milan Sorathiya,
We really pride ourselves on being straightforward and helpful, so it is rewarding to know that we hit the mark for you. It always means a lot to the team to know their work is appreciated. Thank you for sharing your experience!
Best regards,
Team @ Maxen
Very good communication great customer…
Very good communication great customer service with Lawrence.
17 April 2026
Unprompted review
Reply from Maxen Power
Dear Kamaran Bahar,
This is exactly what we like to hear. Our support representative is a valued part of the team here, and knowing his communication was spot on for you feels great. We appreciate you taking the time to leave your feedback.
Best regards,
Team @ Maxen
Great service and communication
Great service and communication. Habiba has been excellent with everything I needed to sort out.
17 April 2026
Unprompted review
Reply from Maxen Power
Hi,
So glad to hear that our support representative has been looking after you so well! We know that clear communication is everything when you're trying to get things sorted. We really appreciate you taking the time to share this, and we will always be here to help whenever you need us.
Best regards,
Team @ Maxen
Quick and easy to get your readings…
Quick and easy to get your readings across if you haven't got a smart meter. Billing is clear and accurate, staff always very helpful on the phone.
17 April 2026
Unprompted review
Reply from Maxen Power
Dear Pritpal Singh,
It is great to hear that you are finding the process so straightforward. We know how important it is to keep billing clear and accurate, so I am glad the team has been there to make that easy for you.
Best regards,
Team @ Maxen
rslan was very helpful today thank you…
rslan was very helpful today thank you so much :)
forth auto electrics
17 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for your kind words! It makes us happy to know that our support representative was able to help you at Forth Auto Electrics. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
That is good to know! Knowing you would go out of your way to recommend the team really makes the hard work worthwhile. We will always be here to help whenever you need us.
Best regards,
Team @ Maxen
Very helpful on the phone
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is not accrued
Jack
17 April 2026
Unprompted review
Reply from Maxen Power
Dear Jack,
I am really glad the team could sort out your concerns for you right there on the call. I completely understand the frustration with the invoice delay, but I am pleased we could get that cleared up and adjust the direct debit to keep your account on the right track. We appreciate you sticking with us while we strive to provide the best support.
Best regards,
Team @ Maxen
Waqas is a great guy i dealt with him…
Waqas is a great guy i dealt with him before and he has been very helpful
17 April 2026
Unprompted review
Reply from Maxen Power
Dear Tariq Khalid,
It means a lot that you took the time to highlight our support representatives' efforts. He really prides himself on being reliable and helpful whenever a customer reaches out. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
superb electricity company
17 April 2026
Unprompted review
Reply from Maxen Power
Hi,
That is a massive boost for the whole team! We work hard to keep everything running smoothly behind the scenes, so hearing we've earned a 'superb' rating from you really makes the effort worthwhile. We are happy to have you with us.
Best regards,
Team @ Maxen
I have had a very disappointing…
I have had a very disappointing experience with Maxen Power, as my interactions with them left me feeling misled and unsure of the information I was given. On several occasions, the details I received seemed unclear or inconsistent, which made it difficult to trust the process or feel confident in their guidance. While others may have had different experiences, my own dealings with the company were frustrating and left me questioning their transparency and reliability.
2 April 2026
Unprompted review
Reply from Maxen Power
Hi,
While it makes me really sad to hear all of this, thank you for being honest about your feedback. This is not the impression that we want to leave.
Please know that as soon as you raised these concerns, I forwarded them to the relevant department. Unfortunately, the issue arose due to your account’s financials not being updated, and I am really sorry about that. I really want to make things right for you. If you give us a chance, we will surely try to turn things around for you, so please contact our Team Manager, Ahsan, on 02079 303030. He will be more than happy to assist you further and make sure your concerns are handled promptly.
However, if you still have any outstanding concerns, you may feel free to email us at escalations@maxenpower.com so we may discuss this further. Your satisfaction is what we want.
Best regards,
Ansel
Reply from Maxen Power
Hi,
It is great to hear that! We are always aiming to make the energy side of things as smooth as possible for businesses like Michael's Bistro, so We are glad we have hit the mark for you. We appreciate you taking the time to let us know!
Best regards,
Team @ Maxen
was very helpfull and cler
16 April 2026
Unprompted review
Reply from Maxen Power
Dear Ian Staton,
We are really pleased to hear that! We try to keep everything as straightforward as possible, so knowing the advice you got was both helpful and clear is a big win for us. Your satisfaction is our top priority.
Best regards,
Team @ Maxen
Been with Maxen power for a while now
Been with Maxen power for a while now, very helpful
16 April 2026
Unprompted review
Reply from Maxen Power
Dear Peter Smith,
It is a real win to know that after all this time, you are still finding us helpful. We always go above and beyond for all our customers, so thank you for being with us over the years, and we will always be here to help.
Best regards,
Team @ Maxen
Great company
16 April 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for taking the time to leave a 5-star review! It is always great to hear when our customers are satisfied with our service, as we strive to provide the best service for all our customers. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
I just spoke with Tia who for Maxim…
I just spoke with Tia who for Maxim power about a service I needed in my property fortunately she was very kind. Tried her. Best to help me solve the problem out and provide the best service. Thank you once again.
16 April 2026
Unprompted review
Reply from Maxen Power
Dear Jangi Mustafa,
It means a lot to hear that our support representative met your expectations. We always strive to provide hassle-free service, so it is great to hear that she was there to provide that kind of support and service when you needed it. Your kind words mean a lot to us.
Best regards,
Team @ Maxen
It was nice and I just transferred to…
It was nice and I just transferred to max and power which I faced no difficulties
2 April 2026
Unprompted review
Reply from Maxen Power
Dear Akinsanya Kolade Joshua,
We are so glad to hear everything went smoothly with the transfer! We try to keep the process as simple as possible, so I am happy that was your experience. Thanks for choosing Maxen Power!
Best regards,
Team @ Maxen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.