Maxaroma.com Reviews 

3,632
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and secure packaging, noting that their orders consistently arrive safely and in perfect condition. Shoppers also deeply appreciate the competitive prices, authentic products, and wide selection of rare fragrances that are difficult to find elsewhere. Some reviewers were not happy with receiving items that had noticeable defects, liquid leaks, or questionable authenticity upon delivery. A few people also mentioned experiencing unexpected extra charges or finding that the overall pricing could be better compared to other online stores.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting top notch fragrances, authentic items,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting incredibly quick shipping and... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising fast shipping, secure packaging,... See more

Quality

Consumers find quality to be positive, highlighting that the fragrances are authentic and long-lasting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two things made my experience a very positive one. Communication and shipping. I think those go hand in hand. Awesome having no ability to talk with customer service agents separates this company from... See more

Rated 5 out of 5 stars

Maxaroma is the bomb!!!! Do you know how much care they take in just packaging your order, let alone their genuine concern for your happiness ? That should tell you the degree of their professionalism... See more

Rated 5 out of 5 stars

I purchased a $500 fragrance only to find out my wife had allready gotten it for me. Maxaroma Customer service went out of their way to cancel the order. I've used Maxaroma many times before and the... See more

Rated 5 out of 5 stars

Excellent service like always. Fast shipping and great packaging, with maxaroma i always feel confident the package will arrive intact. I need more time with the fragrance but so far I love it, crea... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. also in
  3. Barber Supply Store
  4. Clothing Store
  5. Cosmetics Store
  6. Pharmacy
  7. Skin Care Clinic

Written by the company

Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(3,632)

190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service

service, fragrance , everything was amazing. Bought fast shipping and came on that expected date. 10/10. I would highly recommend!

29 September 2026
Rated 5 out of 5 stars

I have been a collector of fragrances…

I have been a collector of fragrances for several years and until I discovered Maxaroma it has made me a bigger enthusiast. With the vast selection of fragrances that are available from Niche houses and independent houses. I thank you sincerely for the experience

28 September 2026
Rated 5 out of 5 stars

Amazing

Amazing! I love the new formulation of Onyx and 10/7 is very similar to Addicted and Addicted plus but it has a little something else that makes it delicious in it’s own right. And it’s long lasting I got 8 hours plus I kept smelling it on my clothes days later. Shipping was fast and the price was great.

28 September 2026
Rated 5 out of 5 stars

Honest pricing

Honest pricing , good shipping time and easy browsing, love the different payment option as well, would only love if they also included free samples on our orders . Some of the competitors do send samples with orders so I would love to see MaxAroma step it up just in that section .

28 September 2026
Rated 3 out of 5 stars

My first time ordering and my samples I…

My first time ordering and my samples I picked out was not in the box.

28 September 2026
Maxaroma.com logo

Reply from Maxaroma.com

Hi,

Thank you for choosing MAXAROMA for your first order, and we're sorry the samples you picked out weren't in your box. We know that's a disappointing way to start.

We'd like to explain how our free sample offer works, so you know what to expect next time. The samples need to be added to your shopping cart to be included. Also, some promotional codes can remove the free samples, because samples require a minimum order amount to qualify. A coupon lowers the price of your products, and that can bring the order total under the sample minimum.

We'd like to look at your order directly. Email us at customercare@maxaroma.com with your order number, or call 844-552-7662, and we'll check whether your samples should have been included and make it right if they should have been.

We hope to have the chance to give you a better second experience.

MAXAROMA Customer Care Team

Rated 5 out of 5 stars

I love Merchant of Venice as a…

I love Merchant of Venice as a fragrance house. Their perfumes are high quality and incredibly well blended. La Fenice is a soft, powdery, sweet and lightly spiced Unisex/feminine leaning fragrance that could be worn all year.

26 September 2026
Rated 5 out of 5 stars

An Absolute 5-Star Experience—My Go-To for Authentic Fragrances!

I cannot recommend MaxAroma enough! If you are looking for a reliable, top-tier online fragrance destination, this is absolutely it.
• Unbeatable Selection & Value: Their collection of colognes is truly amazing, spanning everything from popular designer scents to rare, hard-to-find niche fragrances. Best of all, they offer amazing, highly competitive prices without ever compromising on quality.
• 100% Authentic: Shopping for fragrances online can make you skeptical, but MaxAroma provides total peace of mind. Every single bottle I have received is 100% authentic, fresh, and premium quality.
• Gold-Standard Customer Service: Their customer care team sets the benchmark for what service should be. They offer incredibly prompt responses and are genuinely customer-oriented, proving they care deeply about your satisfaction.
• Lightning-Fast Shipping: My orders are always processed instantly and ship out remarkably fast, arriving securely packaged and right on time.
MaxAroma has officially earned a loyal customer in me. Incredible prices, authentic colognes, and stellar service—they truly have it all!

27 September 2026
Rated 5 out of 5 stars

Trusted company

I saw that other email companies would have a few reviews questioning the authenticity of fragrances and I didn’t want to take a chance for $25 savings. Read some reviews from Newsweek and settled on Maxaroma. Pleased with everything. This was the same perfume that I had bought in a sample from another company. Middle of the road price, great packing, authentic item. Will buy from this company again.

25 September 2026

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