Carmel... two thumbs down
Called in the morning about a flat repair while waiting. Was told to come in at 10. Arrived before 10 and was told they were a bit backed up... about a half hour wait. Due to planned travel stayed and waiting. This as other customers came and went. Inquired several times for an update on when the car would be brought in. The last time was at 1:15 PM... 3 1/4 hours after the appointment time. The service writer Kelsey was nice but the manager (apparent) was not. Advised that "you need to learn how to talk to people." Interesting saying that to a professional teacher with a doctorate! Left... took the car to an independent shop the next day. The independent show discovered that the plug Mavis installed some months before was leaking. The tires on the car have an acoustic foam lining inside. Based on the independent shop's assessment the tech at Mavis had not properly prepared the tire to accept the patch. This was the experience my lady had... I would have gone with her and dropped it off but I was 60 miles away installing new automatic transmission coolant lines in my vehicle. Never again... I'll be skipping the whole chain as corporate's regional manager Jose called and left a message to call him back. No response to a message and then he hung up before it went to voice mail twice. It's a corporate culture problem apparently... says this retired business management professor.