Mavis.com Reviews 34,435

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, honesty, and helpfulness, often highlighting specific individuals who provided exceptional service. Many people appreciate the quick and efficient service, noting that their automotive needs were met promptly and effectively. The customer service is consistently described as excellent, with consumers feeling well-informed and respected throughout their visits. Reviewers also find the pricing to be fair and reasonable, often receiving good deals. However, some customers reported negative experiences, including issues with unquoted prices and concerns regarding personal items in vehicles. A few people also mentioned concerns about perceived disrespectful behavior from staff, and instances where service was perceived as lacking or inefficient, with some experiencing delays or incorrect work being performed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the quick and efficient service, with... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick and efficient help, with... See more

Location

Reviewers mention positive feedback about location. Many customers consistently praise specific locations for... See more

Price

People report positive experiences with price. Many customers found the pricing reasonable and fair, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John at Mavis Tire Baldwinsville NY is the shop expert on the front desk for automotive repairs. Many customers ask for him, looking to speak with him concerning their automotive problems. He respon... See more

Company replied

Rated 5 out of 5 stars

5 stars and more!! Dint get their names but it was a young female manager and a tech that assisted me. Excellent customer service with a smile. Gerald’s tire completely messed up my vehicle which c... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Mavis Tires & Brakes. Mike was professional, honest, and explained everything clearly before working on my car. My brake service was completed quickly, and the pricing was... See more

Company replied

Rated 5 out of 5 stars

Had a great experience here from start to finish. The team was professional, honest, and straight to the point — no runaround or pressure, just real communication about what my car needed. They broke... See more

Company replied


Company details

Information provided by various external sources

Founded in 2008, Mavis developed a peer-to-peer (P2P) proxy sharing application that enables users to access the internet anonymoulsy, protecting the user's privacy and confidentiality from traffic analysis. Mavis protects user's personal information by hiding the source computer's identifying information, and prevent web sites from learning the user's physical location. Mavis is used by individuals and businesses worldwide for a wide variety of reasons. ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service

Great service, and Matthew was so helpful. I wouldn’t take my car anywhere else!

5 May 2026
Unprompted review
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Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 2 out of 5 stars

Mavis Tires charges $19.99/tire to rebalance tires when rotating tires

I purchased new tires with road hazard coverage from Mavis Discount Tires about a year ago. I went to get my tires rotated, and they wanted $19.99/tire to rebalance the tires. Every other place I purchased tires in the past would rebalance the tires for free. I would not purchase tires from Mavis Discount Tires again.

7 May 2026
Unprompted review
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Reply from Mavis.com

Hello Wayne, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the tire rebalance service. We would like to understand more about your experience and see how we can assist you. Please reach out to us at 914-984-2500, Option #2.

Consumer Solutions

Rated 5 out of 5 stars

Happy with my experience

I stopped in there this morning and the staff was extremely courteous thorough and attentive. They were also quick to handle all my needs. The price was surprisingly low. It was refreshing to experience such personal service, and I would recommend that others patronize this establishment.

7 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Kayla was amazing she got me in and out

Kayla was amazing she got me in and out

7 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Purchased tires with 50000 mile warrant with the extra insurance they offer. At 30000 it was worn to steel. It took two weeks to get an answer due to a new system implementation. Meanwhile, my family member is driving around on this tire. Tires are rotated every oil change. The other 3 tires tread is now where near the bad tire. There answer will give 25 % off. Somehow, an obvious defective tire now cost me $400 plus for two new ones. Now I understand why the regional manager calls each day to see what business they have done. "We had some good ones today, brake flush. That's about it" The place was dead. Perhaps how the "Company" takes care of its customers is starting to show.

7 May 2026
Unprompted review
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Reply from Mavis.com

Hello Stephen,

I'm sorry to hear about your experience with the tires and the delay in getting a resolution. We understand the importance of safety and the frustration this situation has caused. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a satisfactory solution. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

Great customer service

5 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for this fantastic rating! This exactly where we want to be for you!

Rated 1 out of 5 stars

Never quoted price after I asked

Never quoted price after I asked. Mechanic was on phone while working on my car. Overfilled oil by 1 quart. Personal item had been messed with inside car. Manager did apologize and refund my money.
Will not be back to Lenoir, NC location. Sorry. I had to go to another location to have extra quart drained to prevent engine damage.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The service was excellent even though…

The service was excellent even though they were a little short handed. Great shop.

6 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Shout out to Travis for always…

Shout out to Travis for always accommodating me every time I need Tire Kingdom's services with Tires,Alignments,Etc. Always fitting me in and always getting the job done right!!! Doug R

6 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for this fantastic rating! This exactly where we want to be for you!

Rated 5 out of 5 stars

Outstanding!!!

My dad and I have been bouncing around looking for a good place for a couple of tires. We were already out and about, so we tried places alittle farther from home. Im with dad just so he doesn't get hassled or over priced mind you. No luck....until I tell dad about mavis right down the street from my house. We took a shot and low and behold...it should have been our first choice. Anthony greeted us, I told him our situation and BOOM! done and done. Anthony made us feel like we're in good and hands and he wasn't wrong. Anyways, this is and will continue to be the place I go for any automotive needs thanks to Anthony and the rest of the staff. THANK YOU MAVIS TIRE!!! you guys are doing it right.

6 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Helpful Staff and Quick Service

Great service. Very quick. Knowledgeable and communicative about what needs to be done. Appreciate all of your help Josh Higgins.

4 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!

Rated 5 out of 5 stars

Walked in without an appointment had a…

Walked in without an appointment had a nail in my tire they took me in immediately and repaired it.
Great guys and great service.
I will definitely use this company again.

6 May 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 1 out of 5 stars

Not amused with this place

Not amused with this place! So I bought my tires at Tire Kingdom, which is a subsidy of Mavis tire. My tires came with the #Warranty, we called mavis tire in Dansville, They said they should be able to help out, I drove my car with a cupped sidewall about 22 minutes away and left it at the dealership for the day. We were in contact with one of the Techs and the only bs answer they can come up with for replacement is they are requiring me to replace all four tires with the ghetto brand and they’re only playing 50% of it and no sales tax or installation is included. If this is the way you’re gonna run a business and supposedly offer your clients a #Warranty you might as well stop being in business. It’s bullshit!!!

3 May 2026
Unprompted review
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Reply from Mavis.com

Hi Jenn T, we're sorry to hear about your experience and understand your frustration. We would like the opportunity to discuss this further and find a resolution. Please reach out to us at 914-984-2500, Option #2. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

I had a great experience at Mavis Tire…

I had a great experience at Mavis Tire in Bolivia, NC. I came in with a nail in my tire, and the team took care of it quickly and professionally. They were able to patch it right away, and I was back on the road in about 25 minutes. The service was fast, efficient, and hassle-free. I really appreciated how easy they made the whole process. I’ll definitely be coming back for future tire needs!

6 May 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

Technician spent 25mins checking every…

Technician spent 25mins checking every other part of my car except the tire that needed to be replaced. He only started work on the tire after I raised my concerns about his time wasting to the front desk. I was told to calm down by the person at the front desk and was told that they have to check the car prior to working on the car . Ok I accept this but 25mins is a joke without even looking at the problem. I will not use this location again and go back to the other store on nth Beneva.

6 May 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Hello Andrew, we're sorry to hear about your experience at our location. We understand your frustration with the time taken before addressing your tire issue. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention.

Consumer Solutions

Rated 1 out of 5 stars

Never Again

This is second visit to Mavis tire in Bolivia with bad outcomes. In the first visit, they changed the back tires instead of the front tires on my car.

During this visit, I found found that appointments are not appointments, the store operates first come first serve. Why do they take appointments online then?

Thank you for wasting my time, x2. Never again.

6 May 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Hi Ted Wolff, we're sorry to hear about your experience at our Bolivia location. We understand your frustration with the appointment system and the tire mix-up. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

Stopped by with a tire issue and was…

Stopped by with a tire issue and was delighted by the tire service and advice from Maurice.
Very professional and knowledgeable. Thank you Maurice!

5 May 2026
Unprompted review
Mavis.com logo

Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 1 out of 5 stars

I recently visited the Shop on Payne…

I recently visited the Shop on Payne street in North Tonawanda, where i usually go for small work like brakes, oil changes or tires. This was by far my worst experience ever allowing someone to work on my vehicle. The heavy set bald guy with a black pickup truck worked on my vehicle and also went through my car. I was there to have my brakes done mind you. He was in my car while it was on the lift, not sure why. I have never before seen a mechanic work on my brakes from inside the vehicle. He ask me if i want my Vape out my car. I was confused because i don't vape. I was puzzled, I didn't understand so I asked him what Vape, and he says the Vape pin. I realized he meant the pin my friend left in my car that I hid in the middle compartment of my car. I covered this pin with mail, sunglasses, perfume bottles and lotions that no one could see unless they were rummaging through my stuff. The manager heard him and she shook her head because she caught on before I did that he shouldn't have been going through my items in my car. I wouldn't recommend ever going back there with that guy working. Later while this same Mechanic was fixing my brakes, he became frustrated because they ordered the wrong size brake pads, so he hits my car with a iron rod. Remind you the place allows you to see everything he is doing. I reported this incident to the corp.office and I told them what happened, they said they would talk with him. They mechanics only make $18 an hour so I know they don't care, and neither do the mechanic. I will be sharing this information everywhere I will be writing more reviews to save someone else from going to that specific shop.

15 April 2026
Unprompted review
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Reply from Mavis.com

Hello Aiyshia Carter,

We are truly sorry to hear about your experience at our North Tonawanda location. Your feedback is important to us, and we take these matters seriously. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.

Consumer Solutions

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