Customer support never got back to me but other than the pad cracking, all is good
So I ordered my pad in late September 2019. When purchasing they accidentally increased the price to 255 Euros when it was 225, and when mentioned they corrected this, very nice of them.
My order was sent just over a week later, when I received it the USB cable that came with the pad was damaged, but I managed to fix the USB connector so I was able to use the pad again.
The pad works very well I got the DDR EX PRO pad which has arrows made of a stronger material than usual which should be more resistant and break less.
The pad worked well, when I received the pad I was still at university so I didn't use it that often, maybe once every week or two for an hour.
So in late April of 2020, I had finished my dissertation and had time to play without having to worry about the shadow of my university work over me. With this time, I was playing a few hours a week on the pad, I'd say around 5-6 a week.
But in June, one of the panels cracked and I thought, ah it's only a little crack I'm sure it's fine. But the crack got bigger and started to make a sound when I used the pad. So in July 2020 I messaged the site through the support system on the website.
Wrote my message about how the panel was cracked and was wanting to know if this was covered by the warranty.
Unfortunately, they never replied to me at all about this, I did email them again on the 25th of July 2020 asking about the pad once again and stating that I don't wish to use the pad any further as I don't want to cause any more damage.
The warranty has since expired and I did eventually go back to using the pad, which now has 3 panels that are cracked out of the 4.
I still use it to this day, but it plays worse and worse each time due to the cracks, it will double-tap arrows sometimes or just send arrows when I'm not stepping on the panel.
Very disappointed that the more expensive panels cracked so easily after a few months of use. Even more disappointed that I didn't get a reply, even if it was just to say that the warranty didn't cover this issue.
But yeah, overall, won't recommend the company to friends or anyone that asks. But I will tell them the pad is good other than the issues I've had with it.
