Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
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Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Absolutely fantastic- both service from the sales team and those who collected and carried our precious goods. Even though we had wrapped everything our selv, they did it one more time so everything w... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
communication,
Max Jill Kim Paul Grace Adrian and Cristian, what a Team!!!!! From my first Phone call the Support,Communication and Organisation has been fantastic.( Jill Kim and Grace thank you for your help and understanding when I had some trouble with my bank transfer) Paul and Max you Guys offered me a 3 day Window in June ( 26.-28.)to give me the time to be in Germany.Gosh you pulled out all the stops and made my Move from Germany to England blissfully Stress free.You informed me in advance with the actual day and app time and this again helped me immensely. Adrian and Cristian, packing in Germany and delivering my Stuff in England.You worked efficient and gosh your packing Skills are fantastic. So a big Thank You to everyone mentioned for looking after me. YOU GUYS ARE AMAZING! Brigitte A.
27 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Brigitte,
Thank you so much for your incredibly kind words! We were absolutely delighted to read your review and hear about your positive experience.
We're so glad that our team, from the initial phone call with Jill, Kim, and Grace, to the careful planning by Paul and Max, and finally the expert packing and delivery by Adrian and Cristian, made your move from Germany to England a stress-free one. We know how challenging international moves can be, and we're thrilled that we could make the process so seamless for you.
Your feedback is truly appreciated and serves as a wonderful testament to the hard work and dedication of everyone involved. It was a pleasure looking after you, and we wish you all the best in your new home!
Thank you again for choosing us.
Team MJGR
Matthew James Global Relocations
Excellent setvice
Everything was very efficient and professional. Plenty of information and updates. Everything arrived in good condition and at the appointed time and the removal teams both in Spain and England were friendly and helpful. An excellent service.
30 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Karen,
Thank you so much for your fantastic review! We're thrilled to hear that your move was a success.
It's wonderful to know that our communication, efficiency, and professional teams in both Spain and England met your expectations. We take great pride in ensuring that your belongings arrive safely and on time, and your kind words are a testament to the hard work of our entire team.
We appreciate you choosing us for your move and wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
We couldn’t recommend more Matthew…
We couldn’t recommend more Matthew James. They made our move to France a bliss and all members of the team were lovely which really added to the experience.
10 March 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Aurore,
Thank you so much for your wonderful review! We're thrilled to hear that Matthew James made your move to France a bliss. It means a lot to us that you had such a positive experience and that our team members were able to contribute to that.
We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
FURNITURE WENT INTO STORAGE FOR 15…
FURNITURE WENT INTO STORAGE FOR 15 MONTHS AND TRANSPORTED 300 MILES TO MY NEW HOME STAFF WERE GREAT AND THE REMOVALS TEAM WERE EXCELLETN
3 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Andrew,
Thank you so much for the fantastic review! We're thrilled to hear that your move went so smoothly, especially with the added complexity of 15 months of storage and a 300-mile transport.
It's wonderful to know that our staff and removals team were able to provide you with such a great experience. We pride ourselves on our team's professionalism and care, and it means a lot to us that their hard work made a difference for you.
We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Overall I would recommend
I had a few ups and downs using Matthew James but in the end I was happy with the service. I do have to say that the guys doing both the collection and delivery were amazing and definitely saved the review.
The quotes came in quick and the quote process was efficient. At this point I was very happy.
Where I had a few problems was trying to be organised. A move is a big thing and moving countries even bigger. I felt everything was left to the last minute in knowing when the items would be collected. I asked on a few occasions and told I would be given a window of 5 days and told the day before. This may work for some but at this point I deeply regretted my choice as this had not been explained when booking. I then asked to bring my removal forward as I couldn’t risk them coming the day I had to vacate my property as it wouldn’t have given me time to clean the house and organise the journey. I was given a 3 day window for collection this time. However the collection was done the day before I was told. Luckily we were ready.
Anyway the 2 guys who came were lovely. Extremely efficient and quick.
Delivery was not an issue as we were happy for that to come at any point. Again 2 fabulous men brought it. Quick, efficient and lovely to work with. Everything put into the correct places.
Overall I do recommend and I accept as a shared load I needed to be flexible but if you do like or need to be organised then please be aware of the above issues.
20 May 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 4-star review. Thank you! 🌟
Dear Linda,
Thank you so much for taking the time to share your experience with Matthew James. We're thrilled to hear that you were happy with the service in the end and that you would recommend us. We are especially proud of our collection and delivery teams, and it's wonderful to know that they made such a positive impression. We will be sure to pass on your kind words to the crews who handled your move.
We sincerely apologize for the stress and uncertainty you experienced with the scheduling of your collection. We understand that moving is a major life event, and moving internationally adds another layer of complexity. Clear communication and timely planning are crucial, and it sounds like we fell short of your expectations in this area. Your feedback is incredibly valuable, and we'll use it to review and improve our communication processes, particularly for shared-load international moves. We want all of our customers to feel informed and in control throughout their moving journey.
Thank you again for your honest and detailed feedback. We're so glad your belongings arrived safely and that our crews were able to turn your experience around. We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
First class experience from beginning to end
The crew that moved us from old home to storage and then from storage to new home were 1st class. Not a single item was damaged. Careful, friendly, prompt and all round experts. We couldn’t recommend them more. If there’s two things we’ve learned about moving home are:
Don't waste money on cheap removal firms
Don't waste money on cheap conveyancing.
26 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Ann,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our crew provided you with a first-class moving experience, not once, but twice. It's fantastic to know that your belongings were handled with such care, and that our team's friendly, prompt, and expert service made your moves from your old home to storage and then to your new home so smooth.
We couldn't agree more with your advice—choosing a reputable and reliable moving company can make all the difference, and we're honored that you felt we were worth the investment. Your recommendation means the world to us and we’re so glad we could help make your transition a positive one.
If you ever need moving services again in the future, we'd be more than happy to help!
Team MJGR
Matthew James Global Relocations
A professional service from the first…
A professional service from the first contact all the way through the process. All the staff were helpful, friendly and polite. It seemed nothing was too much trouble. Even when we cahnged dates a few times as our purchase chain fluctuated for a while it was still not a problem.
11 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Tony,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team, from your very first contact with us all the way through the process.
It means a lot to us that you found our staff helpful, friendly, and polite, and that nothing seemed like too much trouble. We understand that things like purchase chains can be unpredictable, so we're always happy to be flexible when it comes to changing dates. We believe that providing a professional and stress-free service is key, and it sounds like we achieved that for you.
We truly appreciate your kind words and are so glad we could help. If you need anything at all in the future, please don't hesitate to reach out!
Team MJGR
Matthew James Global Relocations
Great service
Great service, from packing to delivering and unpacking. Everything has been done in professionally and stress free.
David was excellent at communicating and answering any questions that he had.
I would highly recommended them.
20 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Evgenios,
That's fantastic to hear! We're so glad your move was a professional and stress-free experience.
We'll be sure to pass your kind words on to David and the rest of the team. They'll be thrilled to know their hard work, from packing to delivering and unpacking, made such a positive impact.
Thank you so much for the five-star review and for highly recommending us!
Team MJGR
Matthew James Global Relocations
UK to Spain - superb move.
Matthew James moved my belongings from UK to Spain. They made the whole process stress-free from quoting, to packing, and then delivery. A special mention to Andy, the driver, who was brilliant, keeping in touch at every stage. He couldn't park outside my home but didn't complain at all about having to unload everything at some distance. A real gem of a man!
23 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Bill,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that we made your move from the UK to Spain a stress-free experience.
It's wonderful to know that our team, from the initial quote to the final delivery, met your expectations. We're especially proud of Andy and will be sure to pass on your kind words to him. He's a true professional, and it's great to hear that his communication and positive attitude, even with the tricky parking situation, made such a difference.
Thank you again for choosing us for your international move. We wish you all the best in your new home in Spain!
Team MJGR
Matthew James Global Relocations
Would happily recommend
My experience with Matthew James Removals was positive from start to finish. Everyone was extremely helpful, polite and professional, from staff on the phone and communications by email to the guys carefully wrapping my furniture and taking it from Scotland to England, to
the guys delivering my things a few weeks later. I would definitely recommend this company.
16 May 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sigrid,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience with Matthew James Removals was so positive, from your initial calls and emails all the way through to the delivery of your belongings in England.
It's fantastic to know that our team, both in the office and on the road, was able to provide you with the professional and helpful service we strive for. We take great pride in ensuring that every item, especially your furniture, is carefully handled and transported safely, and it’s a pleasure to hear that the entire process went smoothly for you.
Your recommendation means the world to us. We truly appreciate you taking the time to share your experience and we wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
World-Class Service from Start to Finish
I cannot recommend Mathew James Removals enough. From our very first contact to the final box being delivered to our new home in France, the entire process was executed with exceptional professionalism, care, and efficiency. This wasn’t just a removal — it was a truly seamless international relocation experience.
A huge thank you to the incredible team: Steve, Brandon, Andy, Ben, Max, Grace and Bessie. Each one of them was polite, respectful, and incredibly hardworking. They handled everything — from delicate items to heavy furniture — with absolute precision and care, as if it were their own. They worked like a well-oiled machine, but still found the time to be warm and reassuring throughout a process that could have easily been stressful.
What impressed us most was their attention to detail, their calm confidence, and how they genuinely took pride in their work. Every item arrived exactly as it left — not a single scuff, dent, or break. Even in the unpredictable world of cross-border moves, Mathew James made it feel easy.
If you’re looking for a company that delivers top-tier service, peace of mind, and true professionalism, look no further. This is not just a removal company — it’s a gold standard for what relocation services should be.
Thank you for making what could have been a stressful move into a smooth, even enjoyable experience.
19 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Abdool,
Thank you so much for your incredible review! We were so happy to read about your positive experience with your international move to France.
It means the world to us that you took the time to recognize the hard work of our team: Steve, Brandon, Andy, Ben, Max, Grace, and Bessie. We’re extremely proud of their dedication and commitment to providing the highest level of care and professionalism. They truly are the heart of our company.
Moving can be a stressful time, and our goal is always to make the process as seamless and worry-free as possible. Knowing that we were able to turn your relocation into a "smooth, even enjoyable experience" is the greatest compliment we could receive.
Thank you again for choosing Mathew James Removals. We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Highly recommended
Great communication from the company. Their workers at on both the britisch and German side of our move were great. Really hardworking, respectful of the property, friendly and made things really easy.
7 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Katayun,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team on both the British and German sides of your move.
It's fantastic to know that our communication was helpful and that our workers were hardworking, respectful, and friendly. We pride ourselves on making the moving process as easy as possible for our customers, and your feedback is a testament to the dedication of our team.
We truly appreciate you choosing us and wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Almost worth moving again for! 😀
My whole experience with MJR was amazing. Things were a little complicated and so their expertise was very welcome. They were competent, empathetic, and professional. A special shout out to Andy and Rodney who collected in Switzerland. I was dreading it and ended up having a great day! Ditto, Chris and Martin in the UK. Thanks all!!
10 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear C Atkins,
That's fantastic to hear! We're so glad we could make your move a smooth and positive experience.
It means a lot to know that our team's expertise, professionalism, and empathy made a difference, especially with the complexities of your move. We'll be sure to pass on your kind words to Andy, Rodney, Chris, and Martin. They'll be thrilled to hear they turned a dreaded day into a great one!
Thank you again for choosing MJR, and for taking the time to share your wonderful feedback.
Team MJGR
Matthew James Global Relocations
Our delivery to Spain
Our delivery to Spain, was dealt with efficiently and professionally We were kept informed our shipments' progress from the leaving the depot in Dartford, until it was delivered to our apartment in Spain
Excellent customer service from all the staff who handled our order - thank you
14 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sue,
Thank you so much for the five-star review! We're thrilled to hear that your delivery to Spain was handled efficiently and professionally. Keeping our customers informed every step of the way, from our depot in Dartford to your apartment in Spain, is a top priority for us.
We'll be sure to pass along your kind words to the entire team. It's great to know their excellent customer service made a difference.
Thanks again for choosing us!
Team MJGR
Matthew James Global Relocations
A move across 2 seas to Sweden
A move across 2 seas to Sweden. Very professional and friendly service.
15 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Jane,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your move across two seas to Sweden went so smoothly. It was a pleasure to assist you, and we're delighted that you found our service to be both professional and friendly. We wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Good experience from start to finish
Good experience from start to finish. They even sorted out the paperwork. They were very professional throughout.
11 June 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Roger,
That's fantastic to hear! We're so glad you had a great experience with us, from start to finish. We always strive to be professional and make the process as smooth as possible, and we're happy we could take care of the paperwork for you.
Thank you so much for the 5-star review! We really appreciate you taking the time to share your positive feedback.
Team MJGR
Matthew James Global Relocations
We used Mathew James for our move to…
We used Mathew James for our move to Spain. Absolutely fantastic from all the team in the offices, especially Grace 🙏 , to Andy the driver who was absolutely fantastic, his communication was spot on and didn’t stop when it came to unloading. They all made the process so easy for us, we can’t thank you all enough 🙏🙏
Geof and Tracie Florence
25 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Geof and Tracie,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that your move to Spain went so smoothly.
It's wonderful to know that Grace in our office team and Andy, your driver, made such a positive impact. We'll be sure to pass along your kind words to them both—they'll be delighted to hear it.
Making the moving process easy for our customers is always our top priority, and we're so glad we could do that for you. We wish you all the best in your new home in Spain!
Team MJGR
Matthew James Global Relocations
excellent and pro
excellent and pro! i give them 5 stars and I have been moving a lot in my life! They were very careful and took the time to make a perfect work. Very polite also which helps. I usually always have something to say about movers, but not this company. It's the first time i write a review knowing I moved at least 25 times in my life!
4 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Myriam,
Wow, thank you so much for this incredible feedback! We are absolutely thrilled to read your review. Hearing that you found our team "excellent and pro" and that their careful, polite approach made such a positive impression is exactly what we strive for. It's truly an honor to be the first moving company you've felt compelled to review. Thank you for your trust and for making our day!
Team MJGR
Matthew James Global Relocations
Matthew James have been excellent
Matthew James have been excellent. Responded quickly and efficiently to our needs and the collection was handled with care and attention. All personnel from the initial quote to delivery have been professional, helpful and efficient. Personnel involved were Max, Ryan and Tony. Would definitely recommend them.
12 May 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Karen,
That's fantastic to hear! We're thrilled that Matthew James provided you with such an excellent experience. It's wonderful to know that our team, especially Max, Ryan, and Tony, were professional, helpful, and efficient from start to finish. We truly appreciate your kind words about our quick responses, careful handling of your collection, and your strong recommendation.
Thank you for choosing Matthew James!
Team MJGR
Matthew James Global Relocations
They have been absolutely brilliant-…
They have been absolutely brilliant- they’ve made everything easy and I couldn’t be happier or recommend them enough.
12 June 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear James,
That's fantastic to hear! It sounds like you've had a truly exceptional experience. It's always great when a service not only meets but exceeds your expectations, making everything smooth and stress-free. Thanks for sharing your positive feedback!
Team MJGR
Matthew James Global Relocations
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