mattelcreations.com Reviews 128

Managed to get the MH alien skullector but ONLY because it went to preorder. The first two drops sold out when I was halfway through the captcha. Mattel does nothing to fight scalpers and their bots! I was told it would ship in June and that’s when I would be charged, but it shipped early with no warning! If I hadn’t been checking my account I wouldn’t have even known it was available for pickup!!

The memberships are a total scam. You pay to get the chance to buy an exclusive car not found in stores with zero confidence you'll actually be able to get to the checkout process. The exclusives sell out no joke, within seconds of release. It's like going to a restaurant, paying a cover charge at the door and then the kitchen being out of food and everyone just stands there saying better luck next time.

The worst website ever what I seen! Always the RLC Exclusive are a gambling. Ridiculous!!! Always 1 minutes after is everything sold. Just an example from many....
1988 Porsche yesterday
1. Uk.mattelcreation.com
I placed my products ) ,as per limited than after chekout and the next step as a fortune.. told me I queueing , had towait 17mintues , filled up the card details and checkout telling the delivery address not good , I am using this address every time! Ordered and delivered planty of times before! So back to queueing again for 17 minutes than sorry all sold! Did the same on the afternoon on the non UK creations side as well waited 2 times 17 minutes than sorry all has been sold! Terrible costumer care mattel creation! Feel very bad !

Really disappointed with Mattel Creations UK. In June 2025 I pre-ordered the F1 Movie Hot Wheels. About 2 weeks ago (March 2026) it finally was produced and shipped, however the package have been lost by the courier and never delivered. Mattel did ultimately issue a refund (giving an extra star for that), but that left me with no product. I know it's a limited run, but very disappointed to have waited for so long and end up not having the product after all. There should be plan in places for these things, I'm sure they have happened before, to secure replacements in case of such events. Definitely not trusting in pre-ordering anything else int he future.

I live in Mexico and 1 they have lost a lot of my dolls [Monster High dolls specifically] and they take a long time to answer your e-mails, 2 they only refund your money but NEVER sent you new dolls, they keep your money for months only to wash their hands and sent you your money back, and 3 their dolls are "limited" and "exclusive" so you can't buy them again if they lost them, you have to buy them from a reseller to a much higher cost.

Here in Mexico we have made complaints about the delivery companies [MailAmericas] and [Qualitypost] but our complaints have been ignored for MONTHS, they don't listen to their customers, they don't care about you receiving your dolls [or toys], they don't even care about the suggestions customers make about their poorly made designs. If I could I would buy from another retailer [Amazon, Walmart, even directly form a physical location] rather than buying from you anymore.

YOU ARE THE WORST!

You get charged for priority order but item run out in less than five minutes so while you try to put order website freeze they charge you but only to tell you item is out of stock customers service is even more useless than the website so basically same few overbuy and resell on internet triple the price but you can't even get one for yourself

The site is pure trash. Who ever developed it obviously came out of grade school. It is glitchy to the point you need to refresh the page after every transaction. They don't notify of upcoming things like the rlc overdrive that was kept compleatly silent. Like they are working with the scalpers. 90% of the hot wheels have defects yet they charge 60+ for honestly a 10$ car. They have a customer service as useful as a box of rocks that sadly is more helpful than them. This is sad a multi billion comp and they cant hire any one higher than a high-school education to make them a proper page. As a loyal customer i feel betrayed. I didnt even stand a chance to the bots and scalpers due to the fact mattel left its big paying customers in the dark. With the way your websites going I hope it gets eaten alive by tariffs... this is sad Mattel do better.

I had a wonderful experience ordering the "Us" Skullector Dolls (my first Matell Creations purchase). The dolls were on sale for $70, so I thought I would take a chance and order from MC's website. The dolls were stunning, packaged well, came in a pristine box, and were shipped quickly. I couldn't be more thrilled!

I'm a huge Hot Wheels collector but the Mattel Creations website is terrible. It is difficult to place orders on this site, despite paying a membership fee to do so. I can just about accept this, but then cancelling the order a month afterwards and giving no reason is unacceptable. Oh and after they cancel they then have the brass neck to keep your money for 7-10 days. Surely Mattel can do better than this useless customer experience. They are lucky to get one star.

Unlike a lot of reviews here, I have actually purchased from this website. The order went through fine, the doll arrived in very good condition, they package their dolls up very well. However, my issue is the extremely poor customer service. I waited 4 days for a response, which upon receiving was overly short and lacking context, I had to ask a couple follow ups which took days to respond as well.

Returns are not covered by Mattel either. So if you need to return something, you'll be out of pocket an extra $10-$25+ depending on the size of your item. Pretty poor form for a multi-billion dollar company.

Since "Day Light Savings" has come in I have not been able to get a model from Mattel Aust. I went for the Ferrari today and according to them it SOLD OUT in 10 -15 SECOND. Obviously they did not have stock and this is the BS they spin. Unfortunately the site has become rubbish and I would not recomend them to anyone.

I have had a terrible experience with Mattel Creations. I purchased online RLC membership, in order to buy some of the exclusive models, but received no membership details. I tried to purchase models and my log in was notrecognised. I contacted customer support and received no response, I contacted them again and finally got a response that has not helped. I have tried to reset my password as my original one was NOT recognised, I have not received an email from Mattel Creations to advise me of how to change my password or reset it. If I was you, DON'T BOTHER or shop with this company.

DISGUSTED!! I am a PAYING barbie club member unable to BUY!!!! EXCLUSIVE dolls when others sites ALLOW pre-sale BEFORE the dolls even drop on Mattel Creations. What is point of having a club membership!!!! I find this business practice to be DECEPTIVE and PREDATORY, AND A BREACH OF CONTRACT. I think some fancy lawyer needs to instigate a class action suit....

It again, with a heavy and frustrated heart, am writing to leave some feedback.

I wanted to try and get the new RC release today, I was there at the appropriate time, minutes before, but I was placed in a 10 minute queue, then my cart sold out before I could even grab 1.

Again, looking online, there’s already 14 sellers (it hasn’t even been 1 hour since the drop) on UK ebay, selling this at 3 times the price. It’s an absolute joke that you don’t even try to stop scalping and the bots that plague this hobby.

It’s meant to be a fun, enjoyable hobby. Filled with family and friends, but we’re at a point that it causes frustration, disappointed and anxiety several times per year. What an utter shame and failure.

The brand is no longer built on collectibility, but on FOMO and hype.

I would like to know the reasons behind all of these failed drops, from a customer perspective, but you will not get a reliable answer from them.

Anyway, I’m growing more and more frustrated by your company and have started moving towards more customer oriented businesses, that offer more enjoyment and fun, and less stress.

Avoid at all costs if you want to keep your sanity.

Thanks for reading.

I’m a Barbie club member I pay to be a member and with the exclusive dolls they allow the general public or target have dibs on the dolls then I have to pay double the price because the public buys the collectible dolls up and there is none left for a member such as myself it pisses me off the more collectible dolls should be for members only period not for the public that’s why I’m paying for the membership so I can have access to the exclusive dolls

Fang Club is a scam and total waste of money

I paid for the Fang Club membership to get early, exclusive access to Monster High releases. That’s exactly what Mattel Creations promised: priority access for members only, with one-per-customer limits.

But when the doll I wanted dropped, it was gone in under a minute. I was online right on time, added it to my cart immediately — and still got kicked out at checkout with a “sold out” message.

What’s the point of a paid membership if it gives you zero real advantage? Who is buying these dolls — bots? Resellers? Other members with faster bots?

This entire system feels dishonest. No transparency, no communication, no protection from scalpers, and absolutely no value for paying members. It’s basically a fake VIP pass. Mattel just took the money and gave nothing in return.

They have a ton of exclusive products yet do not ship elsewhere, namely the UK despite apparently doing so in the past.

They also had a countdown for a product that didn’t say it wouldn’t ship until the countdown was nearly over. You can imagine my disappointment

Unless you unfortunately live in the US, I see no value on looking on there, you are just going to be left disappointed.

Mattel have changed their rules, so they no longer ship to the UK from their US site. They created a UK version, but the stock is rubbish, and not even remotely on par with the US site. It's clear they don't care about their UK customers in the slightest. We only get the dregs of stock they can't sell in the US, and want to get rid of. It's honestly an insult, so I've decided to no longer do business with them. America first apparently. Slow death of a once decent toy company.

I was online, promptly before the midnight release, to purchase LeBron James Barbie. I was placed in quere to pay, 4 minutes. When it was my turn to pay I received SOLD OUT. A total waste of time and anticipation. In 4 minutes they sold out!! Never Again!!!

I preordered a (made to order) doll and waited for it to be shipped for almost a year. After I saw that other people have received it I contacted customer support for an update. I was told that it was shipped but there hadn’t been any movement so it’s considered a lost package and gave me a refund. I have contacted them multiple times and asked for a tracking number since I don’t believe that it was ever actually shipped and they give me the same response or don’t respond at all. I also can’t get a replacement because the doll is no longer available and I don’t want to give resellers triple the price. If I knew this would happen I could’ve found someone American to order it for me because they clearly don’t care about their international customers.